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Terry E
Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Totally satisfied will recommend to any one that needs a truck
Christopher TGreat staff ,helpful and knowledgeable
CHARLES OThis is a great location to rent at. Clean, well organized and with great people to help you. Gigi was extremely nice and efficient in making things easy
Ken MQuick and friendly service
MARION HVery easy to schedule appointment and representatives were friendly and extremely helpful. Super service and easy transactions.
Deward GKeep on doing what you’re doing!!
DOROTHY WVery friendly and helpful. Will use them for future rentals.
Thomas BMost of all great location for pickup and drop off, and a lot of storage options!!!
Dean CGreat customer service at both ends.
Jeffrey BExcellent customer service
WILLIAM JEx
MARTIN GQuick and friendly service.
EDWARD BThis is the 2nd time I dropped off a rental to this location - but no one was there - so I couldn't determine if the place was clean and inviting - since I couldn't get into the location.
SUSAN RI dropped off the trailer at 9:30 a.m. and he didn’t check it in until 2:00 therefore he charged me for another day of use. It had to be turned in by 1:00 to avoid the charge. I’m still waiting to hear back from
KATHRYN BIn close proximity to my destination. The team member was very courteous and professional. I will definitely use this facility again.
veronica mThis location is great. Usually rent here unless need a pickup earlier than 9am. But the truck itself. The truck had less than 10,000 miles so for it to leak rain was a surprise. However this truck had a water leak in the overcab attic space. A dozen plus boxes got ruined. The move using this truck was for items/boxes that planned to stay in storage. So we are now forced to buy new boxes and re-pack. uHaul asked if we took pictures. Who has time when moving to stop and take pictures for damages caused by a leaking truck.
RICHARD LAlso kind and helpful
SUSAN DAwesome location and the staff was even better!!! Thank you for all your help!!
LUCAS SAlways rent from Pinnacle
DEAN CStaff was friendly, attentive and helpful. Location was exceptionally clean. Trucks were well organized.
VENETIA BVery nice truck. Exceptional customer service
JEFFREY AI must said the fellas there are very nice please go to this location you want regret it .
MICHELLE LThe location does not abide by its scheduled hours of operation. The call back number frequently went unanswered. I don’t recommend!
TAURUS FGreat store and ease of checkout!!!
DEAN CThe Best U Haul in this area as I have used this location for several years now.
DAVID PGreat location, will use again. Very friendly and efficient customer service, and the truck was exactly what I needed for the day
DOUGLAS EWe have actually rented several times over the last couple of months form this location and are very impressed with the condition of the fleet and more importantly how friendly and helpful the staff is.
THOMAS PStore is close to my residence, their trailers are great for moving household items and yard waste!!! Very reasonable daily rental prices!!!
DEAN CGreat location for me close too my house, and conveniently located between the county dump and residence!!!!
DEAN CDropped off after hours. Very convenient to do so.
JESSICA RExcellent service and the truck was clean and well maintained
MARSHALL NWe picked up up our truck on schedule, and it was clean and ready. They made short work of the paperwork, and we were on our way. Returned the truck it was easy and a pleasant experience. We would definitely rent again from this location.
STEPHEN CThe clerk was extremely helpful and the wait time was minimal.
STACEY GGreat service great price Easy in and out I highly recommend Jimmy
JAMES MReally friendly and great staff, very helpful, will definitely recommend to anyone needed moving needs.
WILLIAM VThe process for picking up the vehicle was quick and easy. No suggestions for improvement.
BENJAMIN RN/A
BRIDGET PExcellent return experience!!! Service person was very nice and had me processed and on my way in less than 5 minutes. Top notch customer service!!!
Kenneth RVery, very easy to do business with.
PAUL SWell organized.
MICHAELCRAIG MI've dropped off my last two trailers here and no one was working. There was a sign on the door saying closed (completely during working hours). On both occasions two weeks apart, no one answered the phone and I left a message which was never returned. I had to unhook a 6x12 trailer by myself which was very challenging since it was on a slight incline and didn't want it to mess up my truck. I would not recommend this Pinnacle location until they get their act together.
Marc MEven though Pinnicle is a hub, it was the best u-haul location I've ever been to! The staff was excellent. 5-STARS
SCOTT HVery easy process. Equipment all in great shape, staff was very kind and accommodating.
ROBERT CThis location needs to stock more supplies.
DAVID C