The equipment was clean, well maintained? Not so much, there was an air leak in a seal either around a replaced windshield or in a door or window seal that caused a high pitched whistle at any speed above 30 mph, opening the passenger window helped, but not much. Made 24 hours in the cab of this truck pretty unpleasant, arrived with massive migraine!
Connie G
Customer Reviews for Pinnacle Storage Of Kinston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cheryl was probably the most personable and friendly employee we ever experienced from a place with rental trucks! By far, best experience hands down I have had. Made a stressful moving day more light hearted and happy! She is definitely an Asset to that company.Thank you!!!
Corrine CStaff was amazingly helpful and very kind!
Annette AThe two ladies that work there are simply amazing and made my experience so easy for my first time moving. Thank you so much.
Bria BThe staff who attended me was amazing, all very easy for me for all their attention. Thank you very much!
Christian AFriendly and inviting staff. She (Sky) answered all questions and provided substantial feedback. Thanks
BARBARA KMy favorite part was the ladies in the pick up office very sweet love them
Tyra GLast customer left a lot of residue from food in the vehicle and the back of vehicle.
Aiden BJust keep employing CS Reps like Cheryl. She was awesome and made me feel like I really mattered. Cheryl has a great personality. I would recommend her to all my family and friends. She's very knowledgeable and knows her stuff. Great job Cheryl.
VALENCIA GCheryl answered all my questions I had when I called about renting a u-haul. I have never had to rent a u-haul before she made the experience the absolute best. If I ever have to rent a u-haul again I would be back to see Cheryl!!
MARANDA HNothhing...the two young ladies are very knowledgeable, polite and helpful.
JACQUELINE CI did not drop off in Kinston, NC. I dropped off in Southards Storage LLC Wichita, KS. I was a little disappointed, after renting the trailer for a week, they charged me for a full day when I was only little over an hour past my pick-up time.
ERIC ZGreat experince
Daniel GFriendly staff. Clean location.
THOMAS HThank you!!
LAKYA CExcellent service and equipment
ELAINE QFrom the start of my move till the end . It was a nightmare. Had to travel 2 hrs to get the travel dolly . Was never compensated for my gas. And it was an oh well attitude! Never again
Michael RNone
DANIEL GThey were very perfessonal and helpful, and also polite
WILLIE LVery professional and caring staff
shantell jMake the lock for self service digital. That manolock when it’s 17 outside was frozen and difficult to operate
PATRICIA P