Customer Reviews for Pinnacle Storage Of Longs
(U-Haul Neighborhood Dealer)

284 reviews

1140 Hwy 9 W   Longs, SC 29568

(843) 716-4660

Location Hours

  • Mon-Fri: 9:15 am - 5:15 pm
  • Sat: 9:15 am - 3:45 pm
  • Sun: 9:30 am - 3:30 pm

Services at this Location:

Contact Us

(843) 716-4660

1140 Hwy 9 W
Longs, SC 29568

Services at this Location:

Location Hours

  • Mon-Fri: 9:15 am - 5:15 pm
  • Sat: 9:15 am - 3:45 pm
  • Sun: 9:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

gale D. 
Rating:
5.0

Customer did not leave a comment.

Ed R. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Wiliam W. 
Rating:
5.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Customer did not leave a comment.

MARION W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Pinnacle storage was great. The equipment was very good. UHaul scheduling is horrible. My truck was not there. Uhaul traffic control has no clue. The female phone person couldn't care less. You can't call the day before and tell me there is no truck when a I booked it two weeks earlier. Thanks go to Mal and Charlie at Pinnacle Storage.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL J. 
Rating:
4.0

Nothing

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

They were close put key in dro

ANNIE S. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Good experience on this end.

PHILIP S. 
Rating:
3.0

The location and staff were fine, the truck itself was the issue. It was clean in that it didn't have trash, etc in there, but the overwhelming stench of smoke was horrific! I really don't have the words to describe how bad it was. I had a splitting headache, was nauseous and miserable having to drive it. I stopped and bought a bottle of Febreeze to douse the truck in it to attempt to make it where I could drive it for over 3 hours after it was loaded and aired it out while we were loading it. My clothes and hair stunk even after efforts to improve it. I cannot believe that smoking is allowed or tolerated in a rental and to deliver a truck in this condition was completely unacceptable.

MELVIN E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERA G. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Everything was perfect. The guy who was at the location was very friendly and helpful. Couldn't have asked for a better experience.

JOSEPH D. 
Rating:
5.0

Would like the mileage price to be a little less. With the price of gas its getting to high to rent a uhaul. Best to gather the friends with trucks 🤣😊

MARY D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

truck was dirty inside

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

THOMASMATTHEW M. 
Rating:
5.0

Inside of truck cab was disgusting. Drink and peanuts spilled in cup holders and floor.

ROGER B. 
Rating:
3.0

Customer did not leave a comment.

Jameson A. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Mel dose a great job.He explains things to u and go's over the truck and storage room. And is there to help if u needed it..I highly recommend this place the room was clean and the place is very nice.Mel is a great asset to pinnacle storage.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

KYRAN C. 
Rating:
5.0

Customer did not leave a comment.

STEVE E. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Service your vehicles. The one I rented should not have been on the road. There was a sticker on the dash that said "Speed kills". So does bad brakes and no suspension and lack of maintenance.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

Very professional conduct, hooked up & unhooked trailer & helped check equipment working order...............

William H. 
Rating:
5.0

Mal and Charles were very helpful and accommodating with the truck and vehicle that we towed.

Brian P. 
Rating:
5.0

Aok

LARRYBURTON F. 
Rating:
5.0

Nothing. The guys are great there.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

MICHAELC H. 
Rating:
5.0

Charlie & Mail we're absolutely the best in helping me with my move! Very accommodating and I really did appreciate their help!

Jean N. 
Rating:
5.0

Charles and Mal were both caring and professional individuals. Very helpful when conducting the process of renting and returning the truck.

MAHLON L. 
Rating:
5.0

Great service. Very pleasant experience. Ivy

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

NARCENE C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Nothing

KIM V. 
Rating:
4.0

I had been told (by a Uhaul representative) that the only truck available in my area was 58 miles away and I could only rent a 20 foot truck. I had requested a 15-17 foot for a one way rental. I hung up the phone and found a truck only 10 miles away with my first phone call. I don't think I will ever rent from UHaul again. I got the 20foot and NEVER felt comfortable with that size during my long drive.

NANCYVAUSE F. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

Very friendly atmosphere. I would recommend to others without a doubt. Good People!

Monte C. 
Rating:
5.0

Nothing I know of

PAUL S. 
Rating:
5.0

They work very hard to provide Superior service!!

Gary R. 
Rating:
5.0

Awesome & knowledgeable friendly customer service.

Tyrone H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Nothing, everything was great! Even down to the guy that helped me out! I think his name was Charles! Thanks for everything!

MAURIAH J. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
2.0

Nowhere to park the trailer. Employees rude and not helpful

CORA H. 
Rating:
4.0

I did not like having to verify who I was via 3rd party members; escaping abuse can be hard, and this makes it harder.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

SHANE C. 
Rating:
5.0

Everything was just fine. Mr Charles is pleasant to have dealt with.

FELIX D. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Charles was very nice and great to deal with. Very Friendly location

Lance P. 
Rating:
5.0

Staff was very accommodating and friendly!!!⭐️⭐️⭐️⭐️⭐️

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

The gentlemen who served us on Friday was phenomenal and conversely - the man who was there on Sunday was awful

Terry P. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

The person behind the desk wasn't very helpful at drop off

MARY Y. 
Rating:
4.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Easy drop off

James A. 
Rating:
5.0

Very helpful guy that helped us unload out trailer. I will definitely be back to see them in the future.

James C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

All good.

JERRE WHITE O. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

The gentleman at the pick up place was not very knowledgeable. I needed a lot adapter which he did not have and I had to leave the trailer and come back.

MEGAN G. 
Rating:
3.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
No reviews have been submitted for this location.

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