Customer Reviews for Pinnacle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage

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JOHN B.
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Customer did not leave a comment.

CHRISTOPHER H.
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Customer did not leave a comment.

JERRE WHITE O.
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All good.

mike J.
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Customer did not leave a comment.

KIMBERLY H.
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John R.
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MEGAN G.
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The gentleman at the pick up place was not very knowledgeable. I needed a lot adapter which he did not have and I had to leave the trailer and come back.

Albert G.
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Customer did not leave a comment.

DANIEL C.
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John R.
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Effie B.
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Doreen N.
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Earl D.
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donald V.
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Give veteran s discount.

JEREMY S.
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Marie was great when returning

Janice M.
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Customer did not leave a comment.

William S.
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Was great

DAMIAN M.
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Charles went above and beyond to assist me in all my moving needs.

Wayne B.
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Customer did not leave a comment.

Tom J.
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Edward B.
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Charles was professional and got me out of there quickly. Will definitely recommend them!

Shirley S.
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Truck was dirty. Full of Cigarettes. My husband and I wiped down the whole cab with Clorox wipes. Returned truck cleaned and wiped down.

Robbie R.
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The person working was very nice and helped me with the drop off. Nice location with storage options. If I need a storage unit in the future this is only place I would use

Jamella W.
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The guy didn't want us to park truck at that location and he also charged me extra. I need to speak to someone immediately and I have him on video very unprofessional

Beth S.
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Was there 3 hours to get my reserved truck and car transport. Credit card machine was down took 2 hours to do that. Then truck was stuck in mud took hour for him to get it out. So waited over 3 hours there to get truck put me behind schedule 4hours to drive to ohio which was told could pick up truck at 915 am. I want a partial credit to my bill. Will never use uhaul again. Have used forcoverv30 years.

jacqueline S.
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David W.
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Ronald N.
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Brenda C.
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When I made a reservation, I was given a site- then the location was changed to a site further away. I was given $50 credit. When I arrived to pick up the trailer, the process was very time consuming. The trailer had a faulty electrical chord. The attendant replaced it, but the hook up plug on the trailer had a loose wire. She offered duck tape to fix it. This was somewhat concerning as I had a 3 hour drive home. The check it process took about an hour and I had already reserved the day before. The check in process took 1.5 hours because the check out process hadn't been done correctly. The process of renting a trailer tied up a portion of 3 days for me. Not happy with the process!

Stephen K.
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Customer did not leave a comment.

Kelly G.
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Steering wheel shook from 55-70 miles and hour and was a pain to drive. Lights were very dim and wiper blades needed replacing. Back leaked with the rain and my boxes were wet. Truck was worst Uhaul truck I've ever driven and have rented plenty.

David M.
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The employee was awesome. I will definitely reuse this location.

Michael L.
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Customer did not leave a comment.

Jeffrey W.
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Professional, prompt friendly staff. Great job.

Kowena S.
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Customer did not leave a comment.

Robert B.
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Charles Culpeper the manager was a true professional who made sure my moving truck rental was smooth and successful. He exceeded expectations with extra CS

Dan D.
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Great job!

Norma C.
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Not a thing. Everyone (Charles and Ty) was very professional and ready to help in any way possible.

Riochard S.
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Customer did not leave a comment.

Daisy A.
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Richard S.
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I've dealt with this location for years Thai is a good manager Charlie's very friendly facility is always spotless

Bruce G.
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Customer did not leave a comment.

Norma C.
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Carl G.
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The employee (Ty Moore) who helped me at Pinnacle was excellent - informed, helpful & personable!

Jerry C.
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None needed. Great experience.

FRANCIS P.
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Ty was outstanding, courteous, helpful. Truck was clean and ready to go. Thank you everyone

frank C.
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Customer did not leave a comment.

Mureen C.
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Robert H.
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No improvident needed. Ty and Charles are awesome to work with and gave us a great deal.

Laura C.
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Offer/rent ramps for the trailer to get large items into it.

Cathy M.
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Nothing, this transaction was the smoothest part of the move. The truck road well, was good on gas, and the A/C was blasting out cold air in 100 degree outside temperature. I was very impressed. Thank you.

ken I.
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Customer did not leave a comment.

Scott S.
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Gery V.
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Both Ty and Charles we're both very friendly and helpful. Ty went beyond good customer service with me and called me several times to make sure I got the trailer I need and for the days I needed it...

Byron B.
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they don't explain the reservation like their suppose to. miss communication is horrible.

James G.
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James G.
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Earl M.
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Tonya E.
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Nothing the staff at this location was awesome! Went well above and beyond to help this first time U-Haul user.

Jeremy R.
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The gentleman that helped us found a couple mistakes the people made at the pickup location that should have been noted but wasn't and fixed those for us so we didn't actually owe money like the computer was saying. He was very friendly and gave us a couple pointers for our next rental. Thank you sir!!!

Joseph W.
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Have personnel that is knowledgeable about U-Haul there to answer questions and check customers out.

John S.
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"TY" was the most helpful person. The facilities was impeccable.

bruce G.
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Customer did not leave a comment.

WANDA T.
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My service was great. I have no complaints. Thsnk you!

olivia G.
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The gentleman (I should have gotten his name) that was there at the time was soooooo helpful with the entire return process.

suretemp S.
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Customer did not leave a comment.

JAMES S.
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SHERRY S.
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Mark W.
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Danny H.
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Ty is the best! We were flooded out by Florence and he accommodated us with a truck and storage ASAP. He has since treated us like family and I will be happy to refer Pinnacle storage to all my friends! Thank you, Danny

Thomas H.
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Ty met me in the parking lot upon arrival. drop off was painless & easy thanks to him. My new local UHaul connection.

robert F.
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Lori B.
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Jenny L.
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Walter Z.
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Thomas C.
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Keep doing what you are doing.

Theresa Ann S.
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Ty and Charles were incredibly kind and extremely helpful during a very busy time due to Hurricane Florence.

Joseph B.
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Charles was very helpful and professional. Thanks Charles!!

SHERRY S.
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Customer did not leave a comment.

bernie M.
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Need more help. Wait to be serviced was too long.

TY M.
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Great customer service

Jeffrey S.
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Customer did not leave a comment.

Danny H.
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Betty was the sales agent and treated us special as we were evacuating due to flooding from Florence. Not sure how long we will have the storage unit but I'm sure she will help!!

robert C.
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Customer did not leave a comment.

ralph M.
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John AND Jenni B.
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*The low grading was cause there was No room to manuver the trailer when you pull in to return it But great Location!

Thomas M.
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A nice place that sets the standard for what you dealers should be

Brian S.
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Customer did not leave a comment.

David R.
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George C.
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The gentleman who helped me on the return was excellent. He helped with the truck damage that hadn't been documented before I picked it up. He also documented the problem with the brakes. I would certainly deal with him again.

jim F.
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There was some drop off concerns on were I need to leave the uhaul but they handle everything with no issues. A supper job

John A.
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Customer did not leave a comment.

Tim H.
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Joseph M.
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Earl M.
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The service was outstanding and couldn't find better people to deal with

Diane S.
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Jamaine H.
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Justin A.
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The Longs staff was excellent and very accommodating. The Naples staff was not encountered as I dropped off the AT at 2:30am. Their conclusion of the transaction and email follow up was excellent.

DANIEL H.
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Francis D.
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No reviews have been submitted for this location.

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