Customer Reviews for Pinnacle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage

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Harold J. on

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Pick up time was in correct. Uhaul web site was off guy had to call around to rent it out. 2 hours later my car haul trailer was on wrong truck.. guy did his best to help.

Judith H. on

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russell R. on

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Joseph C S. on

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I returned the trailer early, which turned out for the best because they had just been contacted about renting that exact model. They were able to call the requestor back and rent it out immediately.

Maybry C. on

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xin J. on

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Frank F. on

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GREAT JOB....GREAT GUY

COLLEEN H. on

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Excellent customer service. I needed a 4×8 but could not acquire one so upgraded me to 5x8 for free. I needed a different size ball and he knew where to direct me to purchase one.

MYRA F. on

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It would be nice if you sold 2inch hitch so we didn't have to buy one at Lowe's

Paul S. on

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Picked up truck and the truck wasn't significantly cleaned out

TROY A. on

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Shannon was very friendly and helpful, him made the experience that much better.

Adil G. on

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Robert I. on

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Good service overall. Worked with many Uhauls and have no complaints.

kristen D. on

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Harold C. on

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As usual the service was great. It's always a pleasure to do business with John and Shannon.

Joseph S. on

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Was told I could return it the same place I did the last uhaul. Message on phone had me returning far away. Not happening. Uhaul had to change it to a closer, out of my way place.

David R. on

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Edward G. on

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Cynthia C. on

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JIM S. on

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William H. on

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Excellent customer service.

Wanda B. on

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JOHN H. on

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Service at this location was also exceptional my moving experience was quick n easy one way 2 great service providers

Steve W. on

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The agent was personally interested in helping me, and it clearly showed.

kathryn H. on

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Very nice facility. Gentleman that helped us was very knowledgeable about what we needed and very polite and courteous.

DENEAL S. on

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Christopher B. on

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Great service. In and out in about 10 minutes. Even came out to hook up the trailer for me.

David P. on

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On a hot day a cold bottle of water would have put my experience over the top.

Donald B. on

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Billy E. on

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STEVEN D. on

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O would recommend only for same return rental, one way didn't work out as planned.

Henry L. on

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The team was EXTREMELY helpful and generous in setting up my rental

John F. on

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Jessica B. on

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Ryan P. on

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William P. on

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doug O. on

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Dropped off after hours but was convenient and easy to leave keys and work order at office.

Joseph S. on

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Smoothest rental I've driven in a long time and it was raining for some of the trip and all of the un loading.

BETH H. on

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Drove to the address but no sign of Coastal Carolina Self Storage, on the phone with U-Haul & got a great service, send us to a different location Pinnacle Storage & the gentleman there was very helpful.

John B. on

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Scott K. on

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Great Service

JACK C. on

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Joe M. on

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Jessica H. on

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Great location, easy access

James R. on

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Quinton C. on

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Kevin B. on

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Wayne R. on

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Bill M. on

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Exterior of truck and can were clean. Inside cargo area had sand, small rocks and etc. we had to avoid tracking this into our new house that has wood floors.

Candice N. on

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Brian P. on

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LINDA H. on

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GARY O. on

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Owner/operator at the site was great. Site was clean and welcoming. Overall outstanding service and price.

Mark H. on

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Jamie Z. on

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The truck we had ran well, the air-conditioning worked fine and it was a very nice experience.

William P. on

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Everything was very nice

robert B. on

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Very attentive service. He made sure alllights worked and that the trailer was secured to the hitch. I appreciated his attention to details.

Harold C. on

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We worked with both John Baile, the store manager, and Shannon and found them to be very professional, efficient,congenial, and helpful. Our experience with them was both pleasant and productive.

Jerry F. on

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Brandon W. on

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taylor M. on

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jeannine H. on

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Nothing. Wonderful experience with Shannon.

Paula C. on

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Kathy W. on

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ken G. on

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Sandra A. on

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brad B. on

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Great Service!!

JOSEPH L. on

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Service was very good. They had the vehicle ready to go on time and offered a bigger truck without extra cost. The truck was a bit old but got the job done.

John H. on

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ed W. on

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John B. on

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Helen L. on

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Kaitlyn W. on

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Nicole G. on

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Vern K. on

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Noleea B. on

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JILL W. on

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Nathanael C. on

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john P. on

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John B. on

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Nathan C. on

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suzanne R. on

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Brian H. on

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Scott F. on

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Service was excellent.

Charles P. on

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William C. on

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Location said I did not have to choose a drop off location in Roanoke. Then I got assigned a drop off location which was not convenient for me. I called dispatcher to complain and was basically told too bad the location representative was not following policy. I had to raise my voice to get dispatcher to allow me to switch drop off location. This negative overshadowed my otherwise positive U-Haul experience,.

Liz G. on

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Terrific friendly service.

Keaundra T. on

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John B. on

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ken W. on

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Make sure all tie downs are in place. My trailer was missing one witch made it difficult to secure the bike I was hauling.

James R. on

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Dennis M. on

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Jake C. on

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Donald D. on

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jeff W. on

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The after hours 1-800 number is useless. Very poor communication and ability to answer questions .

THERESA M. on

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jennifer W. on

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Deborah S. on

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Staff very friendly!

Donald P. on

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