Customer Reviews for Pinnacle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage

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Sean H.
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Wonderful as always!!!!

JOHN B.
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Customer did not leave a comment.

MICHAEL A.
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Rental process was smooth, from pick up to drop off.

JONATHAN L.
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The gentleman who assisted me was awesome, even came out in the rain and helped hook up the trailer and when I was returning came and unhooked in the rain. 10/10 would recommend this location to everyone!

Thomas B.
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OTISWesley J.
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DONALD R.
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The online check in did not work at all. The representative was not wearing a mask which made me uncomfortable. Took much longer than conveyed by uhaul when booking truck.

JUSTIN F.
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Both gentlemen were very helpful and friendly. It was the best experience I e had with a moving company to date!

John B.
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Very clean equipment

HARRY R.
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The did not had the 15ft truck I reserved. But Shannon and John worked with me and got me a great deal! I would recommend them any day of the week and twice on Sundays!

Austin C.
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RENE P.
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seth M.
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Ramiro B.
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Ethel B.
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Johnnie E.
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The personal who assisted was very curious, and helpful. He came out and even released the rear of the uhaul to ensure that it was not dirty, he was an excellent person for the job.

Barbara B.
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STEVEN G.
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STEVEN G.
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Great service and Sunny was great

John B.
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BRUCE E.
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John B.
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Elizabeth C.
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Richard S.
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Great customer service, thanks!

Chris T.
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KATHY D.
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Always get great service from John at Pinnacle!

Douglas O.
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Not sure, we picked the truck up in the am and went quick and returned in the evening and dropped off keys.

Tegan E.
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Lawrence H.
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Robert Z.
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Denise W.
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The staff was absolutely amazing. Shannon assisted me and it was the best experience I have ever had renting a uhaul. I will definitely refer and use this location in the future.

Jeff D.
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Pinnacle storage has A+ customer service and the best quality trucks I've seen around. Highly recommended for your uhaul needs.

Nicholas P.
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VANASSA C.
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There was no need for improvement. It was my best experience ever with a rental truck. These guys need a raise!

Jennifer F.
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Excellent customer service! Would 100% use them again!

Erin M.
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Smooth, simple process. Staff were friendly and helpful.

Tawanda R.
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I would not change a thing. The representative at this location is so awesome.

Donna G.
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Shannon is amazing!

Nelson R.
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Mercy P.
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Stephanie R.
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The service rep was helpful and knowledgeable.

Steven P.
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Ben C.
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helpful staff. well run location. highly recommend

Matthew J.
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Preston M.
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Barry B.
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Tawanda R.
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Thank you for your good rates and professionalism.

Jesse K.
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George H.
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James R.
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Speechless! The best!.....................Ever!!!

James R.
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Need not improve a thing! The best!.......................Ever!!!

Chris B.
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Bryan B.
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John V.
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Super Helpful and total Pros!

DANAPATRICK I.
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Matthew Z.
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dominic G.
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Colleen C.
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Brittany A.
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Overall it was a simple process. We were helped timely and the owner was kind as well as professional.

Susan G.
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John A.
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robert A.
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Shannon at this location was wonderful. I was in a tough spot and he helped me though it. He literally offered the jacket off his back to keep my Sister warm. That is what customer service is all about!

Mark J.
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It's a nice clean, new looking facility, friendly staff

Troy S.
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AMANDA R.
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Bill T.
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None

Ricky M.
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Robert S.
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A ball size of 2” was required for this trailer- would have been nice to know beforehand ; I have multiple sizes on different devices.

Carrie C.
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Tracy H.
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Marc D.
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Colton P.
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Gene B.
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There was not much available to rent but it could be timing. And, I didn't plan ahead. My experience as a customer was great!

Christopher R.
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There was a hole in the roof of the truck and water leaked onto my house hold goods.

Tom W.
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JAMES K.
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The employee helping me was very friendly, knowledgeable and helpful. It was pouring rain and he had no issue making this as painless as possible. Very greatful.

EDWARD D.
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The agent was very courteous knowledgeable professional and friendly could not have asked for a better experience thank you

Leslie V.
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Everything was smooth. When I had an issue Uhaul customer service was stellar in fixing any problem I had. These folks were professional and friendly. They were very good at changing order details for me. I couldn't be more pleased. Thank you. LesliV

Dylan D.
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Customer did not leave a comment.

Gerard F.
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We, like many in the south east, experienced the uhaul computer outage the day we were picking up our rental. What a mess! It's crazy that this would be a problem for such a large corporation, especially when it was one of the busiest rental days, a Saturday, and the end of the month! We can't say enough good things about our uhaul rep, Shannon at pinnacle storage in Snead's ferry. He worked extra hard trying to get us going especially since we were doing a one way move. We did have an almost 5 hour setback but still feel good about the way we were treated and how our rental was handled. I can only hope uhaul upgrades their computer system so this doesn't happen again.

Victoria M.
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The employees I dealt with in Sneads Ferry, NC were so friendly, professional made my experience pleasant. I will recommend UHAUL to everyone. Great Job!!!

william T.
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Don B.
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Great bunch of guys..Very friendly and helpful..Highly recommended..

Stephanie N.
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Carlton H.
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I can not think of anything that could have made the experience better. The agent was professional, courteous and accommodating. Thanks for hiring such great people. I don't know his name, but he worked the mother's day weekend.

Douglas D.
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Charles P.
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seemed to b nice location, seemed safe and secure, we there after hrs

Derek G.
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STEVE C.
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Great customer service, exemplary

John B.
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Alan M.
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Alyson M.
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Shannon and Mark were awesome

Nick N.
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Michael J.
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Courtney B.
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John B.
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Great employees!!

RUSH M.
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Amber W.
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Alec L.
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Jeremiah M.
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The staff at this location are the best I've ever had for a UHaul.

No reviews have been submitted for this location.

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