Customer Reviews for Pioneer Heated Storage
(U-Haul Neighborhood Dealer)

723 reviews

109 Pioneer Rd E   Long Beach, WA 98631

(360) 642-3690

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 642-3690

109 Pioneer Rd E
Long Beach, WA 98631

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were waiting for me at arrival, wow! Amazing! I only wish I didn't pass it by, LOL Quick turn around & gave the keys back in the parking lot! So pleased!

STARLA V. 
Rating:
5.0

Customer did not leave a comment.

SHARON Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
4.0

Customer did not leave a comment.

Sherry W. 
Rating:
5.0

easy reservation and pick up, nothing to improve

KATHERINE F. 
Rating:
5.0

The customer service representative who handled our transaction was simply outstanding and did a wonderful job!

DONALD E. 
Rating:
5.0

The brake fluid was completely empty. Good thing I checked it before my 2115 mile trip.

David R. 
Rating:
5.0

I found that the ignition in the truck was often faulty, in that not turning the key the exact way resulted in a vehicle unable to start. I thought it might just be my lack of strength, but often I thought I'd need a pair of pliers to turn the truck back on!

BARRY F. 
Rating:
3.0

We reserved our auto transport more than 60 days in advance for a 1500 mile move. 2 days before we were informed that the equipment we reserved was unavailable locally and we ended up having to travel an additional 6 hours away to get the auto transport. Very inconvenient. The trailer was clean and had good tires, however the wiring for the rear lights was less than acceptable. The wires had been poorly spliced and poorly taped which caused the passenger side lights to be inoperable. This small detail was noticed twice by highway patrol in Montana and North Dakota causing additional stress to an already difficult family endeavor. Thankfully the troopers were understanding and allowed us to continue without making repairs. To all equipment renters, check and double check the condition of your rented item, especially the wiring to ensure you don't have the same issues as we did.

MICAH F. 
Rating:
5.0

Lee was very professional and worked hard to make my move as easy as possible.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Everything was satisfactory.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
5.0

Jeff was great, fast caring and no complaints!!

PATRICK T. 
Rating:
5.0

Great service. Will come back in the future.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Austin N. 
Rating:
5.0

Always get great service!!!

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

Kevin Z. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

We live over 100 miles from this location, but we were told this location was the only location that had the size of truck we required for our move. You'd think that in all of the Portland, OR area or anywhere in Clark County, WA, there would have been a truck this size for us to use.

MARLENE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Price was right, service was great. We will recommend them for aure!!!

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

RENE ARMANDO M. 
Rating:
5.0

Sue was very helpful and knowledgeable about what other items I needed alone with the trailer.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

LORI ELLEN C. 
Rating:
5.0

Expensive for a one way trip of only coast to Portland

Kenneth K. 
Rating:
5.0

Everything was great! I will be renting another truck in a couple of weeks.

Michael C. 
Rating:
5.0

Absolutely nothing.. we absolutely love this location and sue was so helpful and made this experience so much easier and she was extremely helpful!

Jason B. 
Rating:
5.0

Sue is great! She listened to what we were hauling and made sure we got the right trailer!

LAURA A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA W. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

molly S. 
Rating:
5.0

Sue and jeff are the nicest most helpful people ever at long beach uhaul rental .the trucks are always clean amd well maintained

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Provide some support for the on-site person processing customers through checkout process (obtaining the rental). The process is understandably lengthy and detailed, so if even a second customer comes in to checkout a rental, it is a long wait for them, even though the onsite person was very competent. Unforeseen items such as processing the drivers license - my phone coverage was very poor, so no fault of the on-site person, waiting for the photo to send held up the next party. Perhaps a monitor with virtual capabilities and two-way video could be incorporated, for someone offsite to ask preliminary questions, begin information intake, and then pass it off to onsite person when they finish with someone else.

ALFRED ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

I had a very good rental experience. Thank you!

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Layton E. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

My drop off experience was great. Jeff was super helpful and courteous. You should be proud to have employees like him. Thanks for making a stressful move less stressful.

HARRY B. 
Rating:
5.0

Very friendly easy to work with and flexible to all my needs

Mike S. 
Rating:
2.0

Customer did not leave a comment.

David F. 
Rating:
5.0

A regular program of greasing the box door.

Kevin H. 
Rating:
2.0

My order was so screwed up they had me listed at several different puck up areas, wrote down the wrong mikeage, and the wrong drop off location so I was charged hundreds of dollars extra. Spent over 4 hours on the phone trying to get equipment that was supposed to have been reserved for me and had to settle for other equipment. Not worth the aggravation. Rent from someone else!

Nancy J C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I have two options for Uhauls where I live and this is the ONLY place I will deal with. So friendly and very prompt. I never have problems. Give your money to this location...you won't be sorry. Sue is the best.

Casi J. 
Rating:
3.0

Product knowledge: I was told that I could return the truck at any store at the destination - not true. I even tried to call U-Haul to affect a current rental to find out and was on hold over 15 min twice before I gave up. I also asked what lock would fit the truck roll up door and they had to guess.

Pat B. 
Rating:
1.0

This is the worst Uhaul location; the lady and help never are friendly or helpful and my equipment and reservations are always messed up and the vehicle and cargo transport was in need of service and they NEVER help w/ hitching up or help at all. You need to address that location and manager. She sucks!

Annette W. 
Rating:
5.0

Sue stayed extra and fought the computer system to make sure I could get the trailer rented, even after hours.

Dan S. 
Rating:
2.0

I know it's hard to find good help these days but this place made me feel like their truck was the holy grail and I am not worthy of it. She was very upset when I opted out of insurance and the truck had animal hair inside and the truck's brakes might meed service. Other than that things were great!

Florent B. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Sue was very helpful and accommodating. Made the transaction very smooth. Highly. Recommend this location.

MARK S. 
Rating:
1.0

Woman at the front desk is horrid. When I called to extend my days she barked at me that the truck must absolutely be returned per the contract. When I explained that the mover couldn't accommodate the unloading in time she said “well dispatch is going to have to do this one, not me” Then when I stopped to ask for help with the extra days of overcharge she scolded me and told me there was nothing she could do for me. When I told her she was horrible at customer service she told me ....more than once....”I like that. That's good”. Honestly a miserable person and not someone I would tolerate in a customer facing position.

WILLIAM S. 
Rating:
3.0

Fix your computer program. Waited almost 45 min. to rent trailer..Same problems when returning unit. Unable to check trailer in because of system problems..Poor business. I will never rent here again!

JAMES E. 
Rating:
5.0

Very helpful. After uhaul messed up my reservation.

CURT K. 
Rating:
4.0

Customer did not leave a comment.

CAROL ANN H. 
Rating:
5.0

Sue was great as always. Helpful and professional. Conducted business without direct contact-two sets of closed windows between us.

Dirk A. 
Rating:
5.0

Wonderful experience, would definitely rent from here again

Bonnie B. 
Rating:
5.0

The pick up was great. The U-Haul rep helped hook up the my trailer and make sure wiring was good. Great service.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Truck needs service

Mark N. 
Rating:
4.0

Improve office information as to location of pickup truck and it's readiness to be moved.

Darby H. 
Rating:
5.0

Your Manager Sue went above and beyond for us, for that reason alone you have a loyal customer in us. We use your vehicles for our Real Estate company regularly and I HIGHLY recommend your location to many of my customers, for their relocation needs they share with me regularly on how GREAT Sue is.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Philippe M. 
Rating:
4.0

The cost is horrible the uhaul was 19.95 and it was only suppose to be .59 a mile but got charged .89 and no where did I read there was going to be a cleaning fee and got charged 25$ for that. I rented a 35ft from Penske and drove it up here from Utah pulling my car on a trailer, returned it to a completely different location 1700 miles away and still only paid 450 including diesel I had it an entire week!! I rented uhaul for less then 10 hours 53 miles and get charged 123$. And I put an 1/8 of a tank more of gas into it then what I received it(on accident) Highway robbery! Yes the lady I dealt with was very nice but I will never rent a uhaul again the price is outrages!!

Chanda I. 
Rating:
5.0

Customer did not leave a comment.

Dwane H. 
Rating:
4.0

Had a flat tire and valve stem was broke, therefore had to drop off in different location, delaying my trip. Work on tire would not have been completed for at least a couple of hours. Then you did not communicate to pickup location what had happened and why the trailor was not returned. I was told they would let them know. I get phone call next day wanting to know where their trailor was.

Mark B. 
Rating:
3.0

Truck had water and ice in the box. Cab had an empty moving box in it and had a serious chemical cleaning smell to it. Person we dealt with had troubles with the new system and I ended up having to scan my drivers license and load to the internet which I'm not comfortable with.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

DEAN R. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Everything went well, owner/manager was great, probably the easiest truck rental I've had in over 35 years!

michael Z. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

I had to sweep out the truck before using, but other than that, good service.

Kerry S. 
Rating:
1.0

Customer did not leave a comment.

Ralph M. 
Rating:
1.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

None

David L. 
Rating:
5.0

Customer did not leave a comment.

vicki W. 
Rating:
4.0

I specifically asked for no extra insurance, and on my reservation I excluded it, but it was slipped in there anyway, which is upsetting.

virginia E. 
Rating:
5.0

Customer did not leave a comment.

Loyal H. 
Rating:
5.0

It is wonderful to be able to have a dependable service to send customers,friends and family to. I did not see anything that needed improvement. Our experience was excellent due to Sue's great help, we helped us get a bit bigger truck which we definitely needed.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Liliane V. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

AMAZING! Service. Friendly fast and a smile. Really wanted to stay and chat longer but had a move to do. I like that there is a gas station next door.

CJ G. 
Rating:
4.0

Customer did not leave a comment.

Gail F. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

Fredric P. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
3.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

For me it was perfect i don't think you could of done anything better

Devery L. 
Rating:
5.0

Since I work for a storage facility that rents UHaul, the whole check-in process was fast and easy.

Jeff E. 
No reviews have been submitted for this location.

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