Staff was friendly and helpful. Equipment was ready when promised.
Randall L
Customer Reviews for Pioneer Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service. Plenty of info and easy drop off. Very inviting and welcoming. Would recommend this location to anyone. I wish uhaul themselves had this level of professionalism.
SHAWN WSissy is the woman that works at pioneer storage Uhaul in Newport Tennessee, and goes above and beyond when you need help with your rental. I got there really late for pick up, the gate was locked, so I called her and she came from home to get me the key. Previously, I had rented a trailer and couldn't get it hitched properly, she drove out and met me on her day off with her family just to help me get it secured (I had unhitched it to turn it around in a narrow space). Her level of caring in incredible, give that woman a raise!
Deirdre RThe location was great, however, the Uhaul computer system was down nationwide and almost didn’t get to complete the transaction.
Kerwin MExcellent people to do business with I will certainly recommend Pioneer Storage
Michael lLove this place. Been there a few times and always been treated great.
Anthony LI was very pleased with service provided.
Donald CLower the price some crazy the amount
JAMES RConvient
John BNothing you did good
roger eQuick and easy. Friendly and professional.
JEFFREY MN/A we dropped off after hours in the dark
CODY EFriendly and helpful 😃
Crystal OGreat group of people. They went out of their way to make sure I had the right equipment for my needs. If I need a trailer again I’ll make sure I get it from them
Jerry MGreat service
vickie bEverything went smooth as planned. Courteous employees on pick-up and drop off made everything smooth and pleasant.
Jeff TNothing. The assistance we received went well beyond that required!!!
THOMAS HDon't submit a paying customer as overdue so you can make impound fees at your own lot.
Travis HQuick and easy pick up of the trailer.
Nicholas WPioneer Storage is great to work with! They are very customer friendly and helpful.
Fulton SThe location was closed during advertised normal business hours. Very frustrating. However, the lady on the 800 number was very helpful and took care of the situation. I can't say if it was clean and inviting because it was closed.
KURT GGood personable service, friendly and helpful
Michael HSissy is wonderful. She is always friendly and helpful.
CINDY BI’m annoying with the experience I had. The app would NOT work when I was trying to check in, which had me getting into my rental late (a rental I only had for 2 hours). The clerk was kind enough to check me in BUT ended up charging me for SafeGuard or SafeMove whatever it’s called without even asking me! Make sure you guys let people KNOW what they’re paying for. On the app, I opted NO. She said “I’ll pull in your information u inputted and make it the same”… it wasn’t the same. I got charged $15 more for something I didn’t need, want, or even approve.
Danielle LVery courteous and knowledgeable, , would recommend this branch to anyone need assistance or rental of their units for future use.
robert gExtremely helpful and nice people that run it.
Kevin AExcellent customer service!! Would definitely recommend them! Sissy was awesome!!
James CThe people were friendly and professional,but the truck front end needs alignment or something
John FUse them
Anthony TCarla was extremely helpful and pleasant. The whole process was very easy. I wish there was a daily special flat rate for local use only.
JAMIE pSissy was great. I wouldn’t change a thing
John SPioneer Storage has always treated me very well. I like dealing with everyone there
Arnold BAlways very nice and helpful.
Katina CNothing. Both Carla and Bob were very helpful and did a great job to help me get my car loaded up and me on the road!! On a 5 star, they would get a 10!
benjamin rTerrific service!
Edward ADrop off after hours was alittle strange, customer service number on the gate is no longer in order.
CHRISTOPHER RWonderful location.. awesome staff and very helpful
DANIEL SAll the people at the pickup and drop off locations were great. But the trailer has some basic design problems. No tounge jack, turn knob for tightening is poor design, very few interior floor tie down points. My contract stated I did NOT have a designated return location but corporate wanted to charge me $75 for not returning it to the location that U-Haul wanted me to that was over 20 miles away. I returned it to a local dealer that was 5 miles from my destination. The local dealer was able to get that error corrected.
JERRY MTold cashier mileage was 10 miles more on truck. She said she would change in computer but she did not. OVER CHARGED ON MILES. NOT HAPPY. NOT FAIR. STEALING MILES. CHARGING CUSTOMER HOPING THEY DONT NOTICE. MILES INCORRECT.
David KAmazing help from Sonja. Great Uhaul experience
MAXX WFriendly , helpful, understand, and when I need storage again Pioneer is it. Will recommend to friends. Thank you
milread S | Overall ExperienceNothing.
Ian VNothing but the former location at w Broadway sucks
Carol JSissy was great!
Melinda IVERY KNOWLEGABLE STAFF - HIGHLY RECOMMEND
JIMMY D