Customer Reviews for Pit Stop #28

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pit Stop #28

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BILLIE G. on

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clarissa t. on

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The customer service rep Taylor was amazing! She was very helpful even though we had to wait longer on our truck than she wanted to.

cornelia d. on

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Kimberly I. on

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Kelly H. on

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The uhaul company called me at the time I was going to pick up my reserved Uhaul to tell me they didn't have one available. It was confirmed guaranteed 4 days earlier. I was told that for any reason they didn't keep their promise I would get$50 back.I was put on hold with another representative for 50 minutes and she never returned to the phone before I hung up.In the meantime while I was holding we drove to the 2nd location then the 3rd.Finally at Pitstop they had the truck I needed except the previous customer had locked the keys inside the truck.We called another representative. He authorized for me to call a locksmith which cost me another $200 right away.I will be reimbursed in a few weeks. Long 4 hour confusion I finally got to rent the truck.They said I could only have it 2 days instead of the 8 days I had reserved for.Needless to say I used it for the 8 days and got my job completed with no help from The company itself.The truck was great and easy to drive.The company needs to train all representatives correctly at handling procedures.And have extra keys at location to be able to get into trucks.

richard g. on

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Tiffany W. on

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monica l. on

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John K. on

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People here are very professional and efficient.

John K. on

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George U. on

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Andrea S. on

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I ordered a dolly with the uhaul, but it was not provided.

Ashwin P. on

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Equipment was clean but the warning light for a tire service was on

Carol S. on

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