The young lady here had never done a U-Haul return before, but we were able to work our way through it with little trouble.Kevin H.
Customer Reviews for Pit Stop #28
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LEWIS O.
Not rent out trucks the are scheduled to be out of service until after the problems are fixed.Tiffany R.
Customer did not leave a comment.NICK N.
Customer did not leave a comment.Kyung K.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.William P.
Customer did not leave a comment.Jordan B.
The Uhaul counter was inside a convenience store. The man was helpful and said to just park the truck on the street behind the store. The strangest part is that there is a big Uhaul rental place not even 1/4 mile up the road.Kevin B.
Awesome customer service!Alexandra L.
Site went down, caused an hour delay and caused us to be late. Then someone over charged. Gas usage was false. Have photo documentation. Charged for insurance when I have insurance to cover the truck and had taken it off the request. Will be contacting U-haul in regards to false charges and misuse of information. Also reporting to BBBWillis L.
Very professional, great employees and equipment perfect. ThanksAlva W.
having a truck in a busy convenience store is not idealJAMES C.
After we returned the equipment I got an email saying we never returned the equipment.... I still don't have a confirmation saying everything is turned off.kyle G.
Cashier was not trained for rentals, had to call Manager after she tried to turn us away. Appliance dolly was not available. When we returned, we had the most unprofessional, rude cashier, that refused to accept the return, refused to contact Manager, sent us across the street to a location that was closed and that we couldn't return. Went back because U-Haul CS rep told us we had to return to same location. She was even more rude than before, even with the U-Haul CS rep, who told her that she had to accept return. Why offer the service then not train your employees to issue it? This was awful!!!Travis W.
Kim had very good customer service skills. Very helpful and friendly.VALERIE A.
Customer did not leave a comment.BILLIE G.
The customer service rep Taylor was amazing! She was very helpful even though we had to wait longer on our truck than she wanted to.clarissa T.
Customer did not leave a comment.cornelia D.
Customer did not leave a comment.Kimberly I.
The uhaul company called me at the time I was going to pick up my reserved Uhaul to tell me they didn't have one available. It was confirmed guaranteed 4 days earlier. I was told that for any reason they didn't keep their promise I would get$50 back.I was put on hold with another representative for 50 minutes and she never returned to the phone before I hung up.In the meantime while I was holding we drove to the 2nd location then the 3rd.Finally at Pitstop they had the truck I needed except the previous customer had locked the keys inside the truck.We called another representative. He authorized for me to call a locksmith which cost me another $200 right away.I will be reimbursed in a few weeks. Long 4 hour confusion I finally got to rent the truck.They said I could only have it 2 days instead of the 8 days I had reserved for.Needless to say I used it for the 8 days and got my job completed with no help from The company itself.The truck was great and easy to drive.The company needs to train all representatives correctly at handling procedures.And have extra keys at location to be able to get into trucks.Kelly H.
Customer did not leave a comment.richard G.
Customer did not leave a comment.Tiffany W.
Customer did not leave a comment.monica L.
People here are very professional and efficient.John K.
Customer did not leave a comment.John K.
Customer did not leave a comment.George U.
I ordered a dolly with the uhaul, but it was not provided.Andrea S.
Equipment was clean but the warning light for a tire service was onAshwin P.
Customer did not leave a comment.Carol S.
Had my debit card when I picked up the truck. When I brought it back I had to pay the whole amount again, but in cash. So I double paid. Never using u haul again.Chastity C.
Customer did not leave a comment.Sven L.
The cab could have used a wet cloth wipe down, at least. Overall, though, the truck ran great and women at Pit Stop accommodated the changes that I needed to make to my reservation. Good experience!Mary P.
The workers at the pit stop did not know how to use the computers, the bed of the truck was dirty and we had to sweep it out ourselves, they overcharged us from the amount we were quoted when we reserved the truck, and the truck was unlocked when we got to it.Andrew S.
Customer did not leave a comment.suzy G.
Get rid of your mileage counting. Others have a flat rate for an allotted time. Especially this location. You HAVE to return this one to the same location, so most people want to rent it for local/hourly instead of one way or similar. Paying for the truck, the mileage AND the gas. That's a bit much, when there's others out there with HIGH competition. Please consider strongly.MICHELLE H.
Did not have a dolly that I requested nor did they have any pads or blankets to cover and protect my furniture. Check out took a long time and neither of the people there seemed to know how to do a rental. They finally figured it out and handed me the key and receipt. I never signed anythingJulia T.
Customer service was helpful, pleasant and quick.FRANK H.
The girls in the store especially the one that helped me check in and check out was so nice and helped me out so much. Great customer service!!Stacy P.
Customer did not leave a comment.TERRENCE M.
Customer did not leave a comment.James R.
Thanks. Easy and fast!linda S.
Customer did not leave a comment.Jeremy T.
Best rental experience ever!!! Use these people!!Curtis B.
The costumer service I received at Pit Stop was absolutely deplorable. Serious lack of knowledge on procedure, no communication to customer. When I drop the truck today I wasn't even so much as greeted. Then when attempting to ask about the 56.03 charge from the day before and attempting to explain that the guy from pick up said it would be on the account as a pre paid, I was cut off numerous times. I told the lady to stop interrupting me please, she lost her temper and raised her voice. I had one question and just wanted an answer. IT WAS ABSOLUTELY ABSOLUTELY ABSOLUTELY THE WORST EVER TRUCK RENTAL EXPERIENCE I HAVE EVER HAD! I would hope in the future UHaul picks better reps for their company. I am no longer a Uhaul costumer.Kyle K.
To whom it may concern, I used a U-Haul truck this Saturday morning (July 16th) in Peachtree City, Georgia. My experience with the vehicle was fine, but I experienced difficulty acquiring the truck. I had originally reserved a 10' truck online at the Peachtree Self Storage site. Upon getting there, I was informed that the truck I had reserved was not there, and that no other truck was available. The staff at the storage site called U-Haul personnel and my account was transferred to a U-Haul site at a Pit Stop. I drove to the first Pit Stop location listed on the U-Haul website, and there I was informed I needed to go to the other Pit Stop location in Peachtree City. When I got there, I was told that all trucks were rented out for the day. I insisted on the staff there calling U-Haul, and I was able to get a 10' truck for my needs. In all, this took about an hour. My reservation number is 20399763. Online I recall seeing a disclaimer that if a truck was not available when and where a reservation was made for, a $50 refund would be provided. As someone who has used U-Haul in the past and plans to continue using U-Haul in the future, I believe this situation calls for the refund to be provided. Please let me know what steps I need to take (if any), and I appreciate your help in resolving this. Sincerely, Matthew Mosgrove firstname.lastname@example.org (770) 655-0235Matthew M.
Customer did not leave a comment.Gabrielle C.
Customer did not leave a comment.Lawrence S.
When I called the 1800 number for change of drop off location. One lady I spoke with on Saturday got rude with me and when I asked to speak with a manger, she said I was being rude, which I was not. Then she hung up on me. For this I will not use Uhaul again. I will not recommend Uhaul to anyone else either.Matthew T.
Ensure that clients are provided with a receipt for proof of dropoff. Actually let the client know WHERE to drop off.Christopher S.
I asked for 4 dozen furniture pads and they only had 1 dozen available.Greg T.
Your staff was working with another customer when we arrived. We stood there 20 minutes right behind the other customer and she never acknowledged us. They chatted about buying a house and other small talk. Not very pleasant especially being tired from moving. In addition, we were charged another 10$ for extra miles. We had to drive 25 miles to pick up the truck then another 11 miles to drop it off. We drove directly with no side miles. It is not fair that you compute the mileage from your location and not where the property is located or being delivered.Thomas M.
Customer did not leave a comment.Fred K.
Everything worked out great! When I went to turn in the trailer to the original location, the manager of the Pit Stop didn't know how to check me out and had to find an employee who did. overall, the experience was seamless and easy! Very satisfied!STEVEN R.
Customer did not leave a comment.PHILLIP D.
Customer did not leave a comment.MAYANK P.
Customer did not leave a comment.RICHARD Y.
Called several times to validate the truck was there and was told no by 2 different people. The pit stop can't have only one person working and help a Uhaul customer. The truck wax there but it till 6 calls to the pit stop and Uhaul over the coursed of 16 hrs to validate it was there.JEFFREY H.
Customer did not leave a comment.JAMIE R.
Great 24 hour drop off. The person at the site was very helpful and cordial for after hours drop off.HOMER K.
Customer did not leave a comment.NANCY F.
Need better outside signage as to where to park trucks. Had to park at gas station and go inside to find out where to park truck. But everyone was nice and helpful.CHARLES R.
Customer did not leave a comment.LINDA B.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.George P.
Customer did not leave a comment.Eric H.
I returned the cargo van five hours and forty six miles after I rented it. There was 3/4 tank of gas when I picked it up, and 3/4 tank when I dropped it off. I used approximately 3.5 gallons of fuel, which I replaced. When I went into the store, the computers were down, so I had to leave my paperwork. Couple days later, I get my card statement only to find out I was charged for 11.5 gallons of fuel at $48.88. The receipt was showing that the truck was returned on 1/4 tank. I called Uhaul, they said I needed to talk to the merchant, this Pit Stop. I called them, they said they are not authorized to refund money. I called corporate back, and they said I had to fill this review out, talk to a couple people, and wait a few days for a call back. I still don't have my money, and I am decidedly unhappy.Alfred S.
Make sure trucks are available at correct time and are maintained better. Our pickup was 2 hrs late due to another customer not returning on time and a headlight was out.AMBER K.
I was scheduled to drop off truck and was told that location didn't accept large trucks and I was at the wrong location. When I checked the internet, I was at the right location. After a while, the clerk decided to take the truck.Dyandra K.
The location I tried to return this vehicle too, first made me wait outside in 100 DEGREE heat for nearly 20 mins, to wait for her to come out to view the the truck. Secondly, she was rude and very hateful with her comments. And lastly, after driving @ 10 miles out of the way and waiting on her for it seemed 20 mins., she said, "Oh, I will not be able to take your truck, I cannot find it in my system." Which I was later told, that if she knew what she was doing, she could have input the information and accepted the truck.But instead I had to drive all the way back to within 1.5 of my apartment to deliver it somewhere else. Which almost caused me to be late with my return. PLEASE FIX this PROBLEM!!!!!!!!!!!!!!!!! And cost me 5 dollars in gas during all this wasted time!!!!!!!!!WALTER J.
Customer did not leave a comment.LATIKA H.
When someone comes in and says they were told the mileage would be enough to cover point a to point b and to the return location and they should not owe any $ for mileage overage they should take the initiative to look in to it not tell you well if you don't pay it I cant get you a receipt.!!! They should have tried to call CS to see what could be done...CATHY L.
They acted like they couldn't take the auto transport trailer, but I don't blame them for that. UHaul.com needs to know if locations can't/won't accept certain equipment and warn the customer as they make their reservation.ERIC T.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.PAIGE G.
Drop Off - we were told that we could drop off at any location. We ended up making an additional stop and attempted to return the truck to a more convenient location. The first (on Hwy 54 near Piedmont Hospital) was closed, even though it was only 3:30 pm and the hours posted on your site said it was open until 6:00 on Saturday. We could not locate a 24-hour drop box. The second (Pit Stop at Petrol Point) refused to allow us to turn in there. This needs to be addressed. Either you can turn trucks in anywhere (as I was told), or you cannot. This SNAFU caused us to go over on your allotted mileage and more for fuel. Not that it was a lot of money in overage miles, but it was very frustrating.Kim H.
Very helpful fast service!Felicia P.
The drop-off location was at a "Pitstop" location, and the person that helped me was completely distracted. She was completely disinterested in the transaction, did not come with me to witness that I had actually dropped off the trailer along the back street that she pointed to as a drop-off point, and did not inspect the trailer to see that I had not damaged it (I did not). None of the trailers were locked down, and all were parked along the side of the street - completely unsecured. Very uncomfortable situation.Ray M.
Turned in a day early and got no money back. Had to drop the trailer by my self on a dead end road barely wide enough to turn my truck around in to get back out. Still ticked about not getting 1/3 of my money back for returning a day early. Will not use them again.KERRY R.
Quick and easytroy W.
Customer did not leave a comment.MARIANNE N.
took along time to find the reservation to drop it offBILL L.
I requested a vehicle at a Warner Robins, GA location and I was called back the next morning with a location to pick up about an hour away from Warner Robins. The lady also said that I was being given an upgraded truck (larger than I requested) and 50 free miles. When I picked up the truck it had 3/4 of a tank of gas. When I turned it in there was 3/4 of a tank of gas but I was charged $7 for gas and a few miles of overage. I drove from where I picked up the truck to the apartment I was moving from to the house I was moving to and went over on mileage and the gas charges were also unacceptable because I returned the vehicle with the same amount of gas I departed with. The lady at the counter said that there was nothing she could do to resolve the issue. I have rented quite often form UHaul in the past but never have had this type of issue. Not a Satisfied Customer.LEO B.
At this location I was told this is a secondary form of service and the paying customer's come first, as if this is an inconvenience to them. I tried to give the drop off location on 2 different occasions, the first stated when I receive confirmation from Uhaul let you know then, at pick I was told when Uhaul calls me to let them know then. Due to not being able to provide this information up front, the location I wanted to drop at was over stocked and I would have to go to another.TINA E.
I was not informed about the mileage charge. I was very surprised when I returned the truck after only 4 hours of use.TRACY R.
Customer did not leave a comment.Bill R.
The trailer was stored with the tongue over the curb which was inaccessible to me. It took myself and the UHaul representative an hour to get the trailer out to where I could attach it to my vehicle and leave the site.DONALD T.
The location for pickup is very convenient, but there are a number of quality issues here. The attendant - while very polite - was clearly not trained well on the system, and was left by himself to attend to the cash register and my check-in process, causing delays on both sides. The attendant hooked up the trailer to our SUV, and we made it about 10 miles before IT FELL OFF THE CAR. Fortunately, no damage or injuries, but I found that the fastener that sits on the hitch ball had not been properly tightened. This was my biggest concern/compaint. As for the quality of the trailer, it was clean, but the tie-down rails along the sides of the trailer were clearly worn, and did not hold bungees/hooks in a number of spots, as the tension would pull the rails out of the trailer walls. Overall, polite and convenient, but I WOULD NOT recommend based on the safety concerns I now have.Glenn G.
You might add signs making in clear to park the U-Haul truck in the back and bring keys into the store to return the vehicle. It was confusing even though the attendant was courteous and helpful.DALE A.
I take responsibility for not DOUBLE checking the initial gas level and number of furniture pads placed in the Uhual. In addition, the cab had trash on the floor that wasn't picked up (slightly out of sight but still). I remember getting in the Uhaul and seeing the gas level was at 1/4 level of gas. I didn't look at the documentation that said 1/2 level (which was clearly incorrect). I took a picture of it to show the place I dropped it off at but unfortunately they said they wouldn't be able to trust my word (understandable). But still, that's ridiculous. The gas level should have been correctly marked. I didn't call because I didn't see how it could have been changed nor argued (plus I was moving and had no time to do this). Honestly I rarely complain but this time I felt like I needed to comment. Luckily the man at Delk Road self storage believed me when I said I only had 6 furniture pads (not 12 that I originally ordered) so I wasnt' charged for that. Next time make sure to double check correct gas level of Uhuals before giving it to the customer. OR, better yet..make sure to have the customer see for themselves the paper and what they see on the dash..so it's confirmed.Marilyn H.
Customer did not leave a comment.BOB P.
Customer did not leave a comment.RONNIE R.
I arranged through U-Haul's website for moving help. SMART move 1 hour before they were supposed to show up I get a call from them and they said they didn't service Macon GA where I had arranged for them to meet to load the truck!!! Needless to say this created terrible stress and quite a hardship! I would hope that you would remove this moving help company from your website. It ended up costing me twice as much money to hire moving help as originally quoted. SMART move is not a smart choice!!!linda F.
This was the most pleasant customer service experience I have had in a lifetime. My daughter recommended this location to us, and we were thrilled.dusty C.
You where all so kind and wonderful :))MARLA J M.
Customer did not leave a comment.juan R.
Customer did not leave a comment.SCOTT C.
No issues. The drop off process was short and sweet.CHUCK L.