Customer Reviews for Plaza Auto Sales
(U-Haul Neighborhood Dealer)

227 reviews

7815 Hammerly Blvd   Houston, TX 77055

(713) 263-9240

Location Hours

  • Mon-Fri: 9:30 am - 6:30 pm
  • Sat: 9:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 263-9240

7815 Hammerly Blvd
Houston, TX 77055

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6:30 pm
  • Sat: 9:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Great experience. Very nice people.

DAVID JAMES W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Robert or Kelsey M. 
Rating:
1.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Truck was OK....your website is well below average - starting with the "contactless pick-up" - which it is not. I spent about 20 minutes getting everything set-up, then, in the rain, it became obvious that there was much more to do when i picked up the truck. The fact that you have to contact the "alternate contact" - is ODD - and, should certainly be noted in the original sign-up process. The website timed out multiple times when i was trying to review the trucks status. i finally just left after 20 min of jerking aroud. Website was completely useless when i tried to extend my rental. And, really odd - rather than calling/texting or emailing me - you called the alternate contact - why?

Thomas J. 
Rating:
4.0

How do I get a copy of final invoice....its impossible to find on the website

Anthony K. 
Rating:
1.0

Customer did not leave a comment.

Hortencia S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

JASMINE P. 
Rating:
5.0

Very helpful staff.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

First time using u haul and probably last time using u haul I felt cheated and i called customer service about it, charged 300$ for a 12 hour job not nice.

Maria F. 
Rating:
2.0

Needs more cleanliness inside the cab.

Sandra F. 
Rating:
2.0

Employees where rude and place was to small to have uhual's there.

TRENT T. 
Rating:
5.0

Excellent customer service

Esayas K. 
Rating:
3.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE K. 
Rating:
4.0

The mobile app pick up process could be at least partially completed ahead of time so verification of alternative contacts is already done and you're not sitting at the truck waiting for approval.

Jason C. 
Rating:
3.0

I was given incorrect information regarding the adjustment of my rental pick/return times.

Bria F. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Left my phone holder in the truck hooe to be able to get it back

guadalupe S. 
Rating:
5.0

Nothing. Very impressed with the experience. Worked out great.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

This truck was NOT ready to be rented out! 1. The office staff arrived 30 minutes past my 9:30am appointment. 2. Their software didn't work properly (or user error?) so 15 minutes was wasted getting a copy of my driver's license. (He finally gave up and used the copy machine.) 3. The truck inside was filthy - I had to sweep before I could use it. I took pics of the trash and food spilled out all over the driver's and passenger areas. Empty bottles overflowed from the door pockets. 4. The truck was labeled as having no exterior damage, but I submitted pictures of major scrapes and scratches all over that I could have been responsible for!!

Julie R. 
Rating:
5.0

No hassle rental co. Clean truck, friendly staff.

Michael Q. 
Rating:
5.0

The gentlemen there were super helpful and accommodating. Would definitely recommend and return back! Kuddos!

Emilyariel G. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

isaac B. 
Rating:
5.0

I would do the same thing again next time I need a UHAUL. Best experience Ive had. Thank you for the trust.

Ernesto G. 
Rating:
5.0

Customer did not leave a comment.

Cristal S. 
Rating:
5.0

Everything went well, this was my second time renting from this location. The 24/7 mobile pickup was something new, but it was easy to do. Definitely going back to them for my next move!

Edith G. 
Rating:
5.0

Customer did not leave a comment.

kyung Y. 
Rating:
4.0

Customer did not leave a comment.

Leslie G. 
Rating:
4.0

Customer did not leave a comment.

Jeane J. 
Rating:
5.0

Customer did not leave a comment.

keren O. 
Rating:
2.0

Computer system wasn't working, took 50 minutes from time I walked in front door until the time I drove off with trailer. Small portion of lot allocated for uhaul equipment - picking up and returning equipment is difficult. Customer service really wasn't good either, front desk friendliness was terrible.

Timothy G. 
Rating:
1.0

Customer service

Rengsochung L. 
Rating:
5.0

Wonderful and polite folks. Jose is will knock himself out to please the custumer. The owner will give advice and is very nice.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

Huey M. 
Rating:
1.0

My trailer and hitch came off while driving. When I called this location about this, he took no responsibility, had no sense of concern for me, and said to "just call customer service."

jasmine W. 
Rating:
4.0

The driver side door needs to be adjusted so it closes easier.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

farhan H. 
Rating:
1.0

Did the mobile check in and never gave the lock code. Had to call customer support multiple times which then took 30 more mins and that cut into our reservation

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Very clean truck. Virtually damage free on the shell. The vehicle had 42,000 miles On it but I could have mistaken it for 5000. Owner was congenial.

Rivers P. 
Rating:
5.0

Customer did not leave a comment.

jeremiah A. 
Rating:
5.0

Professional and courteous from the moment you walk in to the moment you walk out.Will return for sure

jossue G. 
Rating:
5.0

Rates are high. A $20 quick trip quickly added up to $105- plus I added gas. Please re-evaluate your rates. Other than that, it was quick and very easy!

Alicia V. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

This location is wonderful. The people and very friendly and very helpful. You could not ask for anyone nicer. It's a great location.

RODNEY P. 
Rating:
4.0

Customer did not leave a comment.

Trent T. 
Rating:
4.0

Customer did not leave a comment.

Betty M. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Erich R. 
Rating:
3.0

Customer did not leave a comment.

Henry V. 
Rating:
1.0

I was charged for something i never received

Jessica M. 
Rating:
5.0

Cost should be less

Taha S. 
Rating:
4.0

Customer did not leave a comment.

Debora D. 
Rating:
5.0

It was nice to deal with such friendly people.Jose made sure my trailer was properly hooked up.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

If y'all opened a little earlier and if you accepted debit card for the full coverage insurance.

Jenna J. 
Rating:
1.0

Poor service and attitude.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Leticia V. 
Rating:
5.0

Customer did not leave a comment.

victor U. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

I need to know how many miles to a gallon a 15' truck gets. I drive a total of 77 miles and placed the 6 gallons back into the truck . Now unless the truck gets only 10 miles to the gallon then I'm confused why this dealer put 2 gallons of gas charging me an additional $11 this is a scam !!!! I untilzed u-haul 3 times this week and I'm very dissipointed with what just happened!!! I gave a receipt of the gas I put back into the vehicle and I have a picture of the before and after.

Ricci C. 
Rating:
1.0

I appreciated the nearness to my home. The location had one UHaul truck and is a used car dealer.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Callie H. 
Rating:
1.0

Customer did not leave a comment.

cory M. 
Rating:
1.0

Take away their U-Haul privileges

cory M. 
Rating:
4.0

Great location and fast service.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Oshean L. 
Rating:
5.0

Very nice people

frederick F. 
Rating:
4.0

Customer did not leave a comment.

YESSENIA V. 
Rating:
5.0

The guy that work in there is very kind and profesional.

Maikel P. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Edwin A. 
Rating:
5.0

Been here several times and am very happy with the service and friendliness.

Charles M. 
Rating:
5.0

Was glad to deal with a friendly and competent rental person -- he came out to my SUV and hooked the trailer up and unhooked it when I returned --- very pleased - will recommend this rental location to my friends

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Shaina B. 
Rating:
5.0

Great job!

Sonia L. 
Rating:
5.0

Customer did not leave a comment.

GUY H. 
Rating:
4.0

I had no issues. Vehicle was ready when promised and returning it was done quickly.

Cecil A. 
Rating:
5.0

I dropped off after hours.

QUENTIN R. 
Rating:
3.0

Customer did not leave a comment.

Craig P. 
Rating:
2.0

My uhaul reservation would not work online. I could not access the pick up my truck future. I also could not access the return my truck feature. Every time I've called the location where I rented the truck I got an answering machine. Finally, the day after my rental was reserved and after I had already moved into the apartment,I received a phone call from both the rental location and U-Haul. Overall I am quite disappointed

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

joan C. 
Rating:
5.0

The owner of this place is always helpful and nice.

RODNEY P. 
Rating:
4.0

There isn't a lot of space for the trailers or to maneuver, however the staff was helpful and friendly.

Caroline B. 
Rating:
5.0

The management was very helpful getting the trailer hooked up and in and out.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

EBONY S. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie P. 
Rating:
5.0

Everything Ok.

javier S. 
Rating:
4.0

Customer did not leave a comment.

Ronnie P. 
Rating:
5.0

great costomer sevices

Maikel P. 
Rating:
4.0

Customer did not leave a comment.

ALICE K. 
No reviews have been submitted for this location.

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