As a customer, reserve your u-haul the nite before .All info of dos and donts are in like 3 pages of info however it is important. Because where I went is also a store it took longer to process as other customers were coming in . The computer was very slow and it takes time . The staff were helpful My bad was I should have taken a pic of fuel gauge and mileage as when I returned (did not leave my city) I learned I am to return gas that I used (again read all your info ) $20 later and in the end I got the move done!!
KAREN R
Customer Reviews for Plaza Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good
JAMES HI’ve rented twice from here. Always quick and easy, clean trucks and easy going guys. Highly recommend this location.
BRETT SVery good experience friendly people and knowledgeable price was very reasonable
STEPHEN TWalked in and rented and truck with no reservation. Was quick and easy.
MARLYN CVehicle was ready, worked as it should, attendant was friendly and helpful.
Jason RExcellent
FRIDAY SEverything was good
JAMES HQuick and easy. Truck was there waiting. Employee was friendly and informative.
RICHARD BIt was a good overall experience. No complaints!
PHILIP SI had to wait every time someone came into the store for something
REVOR EExcellent experience. Staff was friendly and helpful!
COOPER VThe truck wasn't very clean in the front and smelled like smoke
Terri lIf equipment used less than 4 hours only charge part-day fee. Always a chance for someone else to use that day.
MIHAEL DThey charge to much money
JACQUELINE GAttendant was too busy trying to do too many different jobs at once and couldn't focus on getting me processed in a timely fashion
PETERR MTell the customer you'll have to pay for gas yourself AND still be billed for the fuel ! Other than the above and some difficulty understanding the clerk, the transaction was was efficient. So, my answers for #1 & #3 were solely based on the double fuel charge. There was NO recognition of the gas we put in.
WALTER MGet your story, right. You tell me there’s no charge for mileage then they want me to pay for going over on the mileage not happy.
John gEverything was good. Nice and clean dealings.
Mathew JDrop off location was great!
Amylynn LI have rented U-Haul's for over 15 years and never once had an experience like I did at PLAZA CONVIENCE. The owner was rude and wasted my time on pick up and drop off. Will never use this location again.
Ankita VThe only negative thing was that the gas gage wasn't working properly but the issue was resolved, thank you for the good service.
george tDouble charged my order accidentally, or they are running a card skimming operation.
Isaac SThe break was so bad, i nearly loss my life. I need my full refund back. I told the agent all he could do was take my money. I need my full refund.. i called the customer care to complain about this issue. So kindly refund my money.
ONORIODE OGood value and good experience overall.
phial sThe equipment needs repair, it not safe to use. The wheels wiggle when applying breaks especially in in highways.
FLORENCIO JHi, I rented a truck from this location to move my stuff from the storage to my new place. After driving the truck to the storage location, I realized that there is a lock and I don’t have the combination to unlock it and load my stuff. I called the customer service and the lady helped by giving me like three codes but none of them worked. She transferred me to a different gentleman and he explained that will try different code and if it didn’t work, then we could cut the lock or return it for a refund. I tried the new code and it worked. He realized that I was frustrated and delayed my move, so he offered me $50 off and everything was good.
Nabel AI dropped off after hours
Rhonda WAbsolutely nothing, service was friendly professional and the vehicle was ready and clean. Check out/in was very convenient and quick. I will be renting from here again.
rob wThe truck broke down on us and we were charged an extra fee for another day
ALEXANDER GStore clerk threatened to charge me 25 for alittle bit of snow in the back
Emily NThe best experience I have ever had on my life / the attendant was amazing 👏
malichi mAll was good
Ronald MThe staff are very efficient and attentive and punctual. Very much appreciated
John GEverything went well. This was a great location for convenience and in a great plaza.
Peter FEverything was perfect... excellent customer service... very satisfied
vicky bFirst time picking up at this location. Online reservation was easy. Although I had checked in already, we still had to show photo ID so next time I will skip the online check in. Friendly and knowledgeable staff. Van was only 1/8 full so we had to gas up to start. Return was quick and easy. Receipt was in the app which I had already downloaded. Looks like we got a credit for putting in more fuel than needed. Would recommend this location, with ample parking, and will use again if needed.
Jedediah J