Customer did not leave a comment.NEIL C.
Customer Reviews for Pleasantdale Storage of Doraville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ANDREW provides EXCELLENT customer service. Definitely he is an asset to the companyJUAN F.
We have used U-Haul for a number of years. It's a great experience and that's why we keep coming back after trying other companies.Lorene E.
Customer did not leave a comment.Henry V.
Customer did not leave a comment.Garrett N.
Improve customer service response to errors done by your own employees. Improve employees actually making sure that your reservation is ready when it's time to be picked up. Improve wait times for a representative so that no one has to wait 1 hour or more to get someone on the phone due to employees not having your vehicle available for after hours pick up. Improve finding available vehicles that aren't almost an hour away and further inconveniencing customers. Improve on refunds and reimbursement for these types of issues. I WILL NEVER USE THIS SERVICE AGAIN! WORST EXPERIENCE EVER!!!Reco B.
Customer did not leave a comment.Prakash G.
My experience was great!! ThanksLEONARD G.
The problem with UHaul is that you never actually know where you are going to pick up your equipment. This can be an issue if you don't have transportation. I rented a 10' van and didn't realize until I got it home that it did not have a ramp and I needed a ramp. The location I picked up the equipment was a good location to pick up the equipment from just not where I wanted to go.SABRINA D.
Customer did not leave a comment.CYNTHIA A.
U haul rep was friendly and helpful.ROBERT F.
Start by not changing the pick up location without telling me. The truck was filthy. I had to clean trash out of it before I could load it. There was some greasy residue left on the floor. Empty cups and trash in the cab.Mark H.
One of the front head lights has blown out and the right mirror and steering wheel could not be adjusted.WILLIAMETTA T.
Nothing, it was a great experience and the staff were great!CHARLES R.
Customer did not leave a comment.TOYA M.
The front desk attendant was very professional and pleasant.RAISA S.
There's nothing I can say about them they offer good customer care that youGUIRLENE P.
Its very hard to contact the people working at this location. I have tried to book a truck for over two weeks. no one responded to my email nor returned my phone calls. When I did manage to book one, when I arrived they didnt even have my reservation in the system. Luckily they had two of the trucks that I needed. I have had an experience before where I had a reservation with them and since it wasnt in the system they gave my truck to someone else. Customer service is sub par to say the least.ANDRE J.
Customer did not leave a comment.JOSE M.
Exceptional service from walk in door to the way out GreatDonald H.
Customer did not leave a comment.marcus M.
Customer did not leave a comment.KRISTEN V.
Customer did not leave a comment.Thalia G.
I guess the only thing is have more trucks at different locations. The first uhaul place I went to they didn't have any trucks. The 2nd uhaul place I went to they just happened to have 1, the one I used.The employee there said he was surprised that this one was available.if you guys are out of stock when people go to your place they will go to your competition and may never come back.Todd S.
The back of the truck was not clean. Otherwise, everything was perfect.Lateela B.
Make sure the radio works,It was the worst drive of my life with no radio working in the truckMichael M.
Customer did not leave a comment.MERTELLE M.
Customer did not leave a comment.Andre J.
Both gentleman were very friendly and professional with just a touch of that southern charm.PAMELA M.
Customer did not leave a comment.TAMIKA J.
The truck was SMELLY like someone urinated inside. I mentioned to the agent on duty when I dropped the truck and He implied that We did it. Seriously?Miguel S.
Nothing - great experience!!Beth M.
location was closed so I am not able to make commentstoni T.
When customer make reservation a head of times 3-4 weeks advance. You should keep the promise the promise reservation. Last minutes you change different location. This isn't right to customer as well as very un professional. When I called talked three different person. Especially, inventory manager at Norcross, said to me that " I don't have it, you can't have here. Go pick other location or cancel whole reservation." What kind sick people working at U Haul as Manager. What a shame on U Haul.Troy K.
Customer did not leave a comment.Michael R.
I had major issues with the on line part. The process of how to access camera and location should be better explained.ROBYN H.
Everything fineJorge M.
Muy buena atencion ,100% recomendadosVictor T.
Customer did not leave a comment.Ricardo A.
Customer did not leave a comment.Ethan S.
Customer did not leave a comment.myra R.
Customer did not leave a comment.Penelope K.
Representative was professional and provided good serviceCorrina J.
Customer did not leave a comment.qian W.
Terrible customer service. The lady left the office at 11am after opening at 10am. I had to rent the uhaul over the phone with someone 5 hrs laterTanika S.
notify me when you change the location where the truck will be located for rental!!!!!! Have the amount of fuel in the tank indicated on the rental form!!!!Conrad M.
Customer did not leave a comment.Bennatta W.
Dropped the truck off and this place was very small. I waited for a good hr for someone to show up but no one did.Camerone M.
Customer did not leave a comment.Kimola M.
Customer did not leave a comment.Srbryant P.
Young lady was fantastic, her recommendations were spot on perfect. She is a great employee. I will use this location and refer for future moving and storage needs.Randall J.
Customer did not leave a comment.Stacioma S.
I will send comments to your corporate email address.David G.
Customer did not leave a comment.Brenda L.
Customer did not leave a comment.victoria M.
Give jasimine a promotion and raise she's awesome!!!Joseph F.
Customer did not leave a comment.Terriss C.
Customer did not leave a comment.Cassandra F.
Customer did not leave a comment.MATTHEW B.
App was horrible. Took 4 attempts to place the order. Picked up in person so no issues there. Took 5 attempts to go through the return process. At the end when instructions on where to put the key came up a pop up asking me to rate the app came up closing this pop up (which was blocking the instructions) also closed the instructions, so was left to guess what to do as it was not possible to bring the instructions back up.Ian J.
Customer did not leave a comment.Andrew D.
The equipment I wanted was not at the original location I had set up, but UHaul called in advanced and confirmed another nearby location (which was Pleasantdale). This worked out just fine as it was very close to the other location. I am glad they called up front.Mark K.
Customer did not leave a comment.Emre C.
The app was wrong about the lock combination for picking up the key. The U-Haul employee on site was able to help me.James M.
En route to returning the cargo van, the auto driver's window was lowered to speak with someone. Upon depressing the up/pull lever, the window would not go up to close. FOR 1.5 HOURS in traffic I was wind-whipped on one side of my face and my left eye--which is watering/running profusely as I write. I called Uhaul roadside service to report the vehicle location at UHAUL. Doraville and the need for service. It WOULD be greatly appreciated if customer service would not charge am extra day due to a) the residual affects from the window; AND b) the DOUBLE CHARGE on truck rental the day BEFORE...I was charged twice. Thank you!eva G.
Customer did not leave a comment.Rob W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.ronnie C.
The gentleman who helped me was great, funny and able to explain things thoroughlyKatie P.
Fix your fucking online system. This was the most stressful thing I've ever had to endure, and I've literally been sent to a mental institution. The fact that it took several people and more than two phones to get anything done was absolutely ludicrous, how you keep a business going is baffling to me. I work Logistics professionally and you need to get your shit together.William B.
Fred was great! Was attentive and concerned about my safety after witnessing problems.Lisa F.
New computers to make the process fasterLuis S.
Very Fast service.Mario A C.
Add a third seat to the 10' truck.Dawit S.
Adding an easier way to add the insurance after the job has been dispatched within a certain time window i say this because yeasterday literally 5 mins after my order was submitted i requested to add the insurance before i even left the store but couldn'tlexus J.
Customer did not leave a comment.Marshall T.
Customer did not leave a comment.Tony K.
Great experienceJarek F.
The booking experience has been a very frustrating experience for me on three occasions. The majority of the problems exist between the app the site customer service. Having said that, there are other individuals within customer service that although powerless to help me in my situation did hear me out and try to do it they could. My frustration lies and that I had contractors and schedules to maintain And because of flaws in the reservation system and even communication between the app and the site I had to cancel on three occasions. I love the idea of this but the logistics still need to be worked out.Steven L.
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.Gurpreet G.
Customer did not leave a comment.Brandi L.
Customer did not leave a comment.Spencer B.
The only problem was that the address listed on the contract to drop off in doraville was wrong. Took me 30 minutes to find the right location. And when calling I was transferred 3 times and all locations were wrong. Finally I found it. Otherwise the overall rating is 100% thank you so much for making my moving experience at ease.. ?? Mrs Herrera.sandra H.
Bait-and-switch. i made my reservation online and paid online. When my brother went to pick up the truck they cancelled my online payment (although i had an email confirmation) and said i have to pay more in order to get the truck. They would not honor the online prices. Not only would they not honor the prices but my online order had a hand truck and furniture dolly. they charges were higher and did not include these items. Then next night we went to load the car onto the auto trailer....the straps on the left side was short and we could not secure the car to the trailer. They did not inspect the equipment before releasing it. it was 8:30 pm and the other U-Haul locations said they had no resolution.Phelia M.
It was a very easy and pleasant experience. The gentleman that helped me was outstanding and very knowledgeable. The grounds and office were immaculate also.Robert W.
Reservation indicated a 9 am pick up. This location advertised 9 am opening on website, but store front showed a 10 am opening. Employee did not arrive to open until 10:30. Once paperwork was complete, the initial truck offered was not the size reserved; it was smaller. After discussion and persistence, employee issued a new contract with the correct size truck.Nancy M.
Tell us we have self pick up instead of having us wait 1 hour for store to openLaura W.
Be sure to relay proper information for the customer to be able to get their rental in a timely manner.Mceachern R.
Customer did not leave a comment.Heather R.
The parking break didn't engage properly on the truck I had and a traction service light came on. I told the rep when I returned the truck.Marjorie B.
The location was closed when I arrived a bit before 5 for my reservation. I had to wait till 5:30 for the agent with the truck to show up. The truck was dirty and smelled like a giant ashtray. The alignment was off making the truck wobble a lot when driving. The front bumper was severely damaged and it seemed that the transmission was slipping as well. Overall, not a great experience.Ronald B.
I was really happy with the very friendly rep. However seems like they have internal communication problem after I dropped of the trailer. They charged me twice much than we agreed but after I contact them they tried to correct the issue. Which is not supposed for me to contact back to get this corrected.JAE H.
Customer did not leave a comment.Spencer B.
Customer did not leave a comment.Alan W.
The truck was clean but the steering wheel need to be checked by a mechanic..The steering wheel was extremely loose..I had to keep a tight grip with both hands to keep Truck from going side to side. Other than that Everything was Good!MONIQUE F.
Customer did not leave a comment.KAREN M.
Customer did not leave a comment.SOOHO L.