Customer Reviews for PM Express RV Boat Storage
(U-Haul Neighborhood Dealer)

1993 reviews

424 S Lemon Av   Walnut, CA 91789
(Valley Blvd)

(909) 594-1326

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(909) 594-1326

424 S Lemon Av
Walnut, CA 91789
(Valley Blvd)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It is a small, narrow driveway with a lot of street traffic. The entrance is not well marked, making it easy to miss.

RICHARD L. 
Rating:
5.0

The lady in the rental office was friendly and has great customer service.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Brandi R. 
Rating:
5.0

Customer did not leave a comment.

COLT K. 
Rating:
3.0

Nice employee but the location was very understaffed for the day. I had to figure out where to put my trailer and unhook it myself.

CARL FREEMAN G. 
Rating:
5.0

Customer did not leave a comment.

Kok T. 
Rating:
5.0

Customer did not leave a comment.

PINGCHUNG P. 
Rating:
5.0

The representatives here were efficient and professional.

Columbus T. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

LINYUE G. 
Rating:
5.0

Customer did not leave a comment.

CECILIA C. 
Rating:
5.0

Customer did not leave a comment.

RUPERTO F. 
Rating:
5.0

thank you Rosa!

VANLEAZIER M. 
Rating:
5.0

Excellent customer service.

MICHAEL J. 
Rating:
3.0

Customer service was not knowledgeable in things I was asking. What's said as well is U-haul don't support our veterans who protect and fight for this country.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
1.0

employee was not helpful

GUY B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Very good customer service.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

guangyu G. 
Rating:
4.0

Customer did not leave a comment.

TERRI W. 
Rating:
5.0

I liked 2 things in particular about my experience. First, the staff at this location was kind and helpful. Edgar made it easy and he explained everything clearly so the process went smoothly. Second, the car towing trailer was easy to use and made my job a lot easier. I wish I had a trailer like the one I rented. It was solid and i felt safe the whole time while I was towing a small truck. Thanks guys. Btw, if Edgar hasn't received a raise in a while, he should get one. He's a cool cat.

JUAN C. 
Rating:
5.0

I'm sorry to disappoint you, but I didn't find one flaw in this rental. Most important were the three "Helpers" you provided, they were beyond excellent. Not once did I need to coach them. After I pointed out the items I never had to say another word to either of them, I truly was impressed at how they worked together. Two on the contract and I added another immediately after, luckily it was with the same agency, these guys were A#1 in every aspect. They arrived early at each location and ready to work. I thank you U-Haul for these AWESOME HELPERS!

LOUIS B. 
Rating:
3.0

Customer did not leave a comment.

Adan T. 
Rating:
5.0

Good customer service.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
4.0

Location was great but I asked corporate to offset my mileage due to in town versus the requested one way and could not get compensated.

CHRISTOPHER L. 
Rating:
4.0

Customer did not leave a comment.

KERMIT S. 
Rating:
5.0

When I rented the trailer I bought the extra Insurance no problem. When I went to pay I asked if I could pay with cash and I was told I could but had to leave a $100 deposit when paying cash. When I went to drop off the trailer the receiving agent said that the deposit refund was $75. I didn't have my paperwork but he pulled up my contract and there it stated the $75, not the $100. The receiving agent said that the guy in LA scammed me. I guess I should've payed better attention when I rented the trailer. Not awesome and a bummer because that guy had a really clean store and he was a really nice guy. I don't know if he mistyped something or if he really scammed me for $25, I'd hate to think that a guy would jeopardize his job for 25bucks, but maybe he doesn't think any one will say anything? Or it could be a honest mistake on his end. Either way I felt I needed to say something. All in all I had a great U-haul experience. Phillip Hayes

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

N/a. Guy was nice and direct.

Terrance Y. 
Rating:
5.0

Customer did not leave a comment.

NOVELNATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Lionell G. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Jonie D. 
Rating:
5.0

Customer did not leave a comment.

JIAJIA L. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN C. 
Rating:
1.0

Was originally renting at a location that was suppose to be less than a mile away. Arrived at the location and the nice gentleman informed me that the uhaul I was suppose to rent out has a flat. Poor inspection. Unfortunately I had to go to another location that was almost 6 miles. I shouldn't be the one to pay the extra mileage when I was not the one at fault here. Also at the next location the front desk told me that I could have a free whole day. Told me to return it the next day on Christmas from 7am to 9am. So I woke up early that day drove there and the gate was locked. More wasted miles. Talked to the front desk the next day telling him he specifically told me to return it. Yet he denied it and told me otherwise, even though on the contract I received in my email showed return date was the 25th. Sadly I had to pay the extra miles twice. I should've only been charged 5miles max. Ended up up to 33 due to all the mess up.

Peter D. 
Rating:
5.0

Nothing..everything was excellent..

FRANK M. 
Rating:
5.0

Every time I go there . It's great

MOHAMMED K. 
Rating:
5.0

Rosa was very helpful and very nice.

STEVE T. 
Rating:
5.0

None I have used this place many times and they are very nice people

BRYAN L. 
Rating:
3.0

Friendly employees

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

jin K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

Hailey E. 
Rating:
4.0

Customer did not leave a comment.

Hailey E. 
Rating:
5.0

Customer did not leave a comment.

IRMA A. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

Chengwu T. 
Rating:
5.0

Customer did not leave a comment.

IOSUA M. 
Rating:
1.0

Customer service said I was able to get it for 24 hours but when I arrive at the location they told me only 12 hours. I want my refund. I was forced to take the 12 hours since I was going to my trip already

CHRISTIAN C. 
Rating:
3.0

I have been driving by for years and never knew you were there! But the service was great, the vehicle was clean and ready to go. I'll know where to come next time I need a van!

ROXIE L. 
Rating:
5.0

The lady the helped me she it's super nice I would definitely recommend this business I will como back

Karla D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

Customer did not leave a comment.

ANA Z. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
5.0

Customer did not leave a comment.

BECKY K. 
Rating:
4.0

Customer did not leave a comment.

Alex M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

This was not the location I reserved from. About 20 minutes away. The truck interior was clean but not the exterior. They called the day before scheduled pickup and said the truck was ready and I could pick up anytime. When I called back to say I would be on the way they said I couldn't have it until the next morning. When I arrived they were ready and very polite. She apologized for the confusion and I was on my way in under 10 minutes.

KEVIN F. 
Rating:
1.0

Previous customer brought my truck late. Held me up 30 min delay. Checkout process very slow

ROXANNE M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Weifeng M. 
Rating:
1.0

When I was putting my reservation down for my truck, car tow, dolly, and blankets the person on the phone told us and confirmed we would only have to pay around $1700 before insurance. When I was getting everything they overcharged us $300 and refused to work with us knowing these calls tend to be recorded and monitored. I am NEVER going to use U Haul again and I intend on telling my very bad experience with friends and family.

WILLIAM C. 
Rating:
5.0

None

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

WARREN P. 
Rating:
5.0

Customer did not leave a comment.

WARREN P. 
Rating:
5.0

Friendly, helpful and professional. Quick and attentive service.

SUSAN C. 
Rating:
5.0

Super fast and great service. 10/10

ABDULLAH K. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Excellent customer service

DIMILO L. 
Rating:
5.0

Customer did not leave a comment.

Hassan E. 
Rating:
3.0

i was not expecting to pickup in Walnut. I thought I was picking up from Baldwin Park CA. Sent out of my way to get the uhaul, delayed us 1 hr. for having to drive to pickup and then load.

SAL M. 
Rating:
5.0

Customer did not leave a comment.

Dimilo L. 
Rating:
5.0

Customer did not leave a comment.

Chengyu L. 
Rating:
3.0

Customer did not leave a comment.

Cesar A. 
Rating:
5.0

I think you guys are doing a very good job over all!

Ayda D. 
Rating:
4.0

Customer did not leave a comment.

ALICE L. 
Rating:
5.0

Good customer service.👍

MICHAEL J. 
Rating:
2.0

Customer did not leave a comment.

DOREEN N. 
Rating:
5.0

Excellent service

DIMILO L. 
Rating:
1.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Excellent service...the lady on the front desk it's really friendly....

CRESCENCIO V. 
Rating:
5.0

Customer did not leave a comment.

PHILIP Y. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Nothing everything was excellent

CRESCENCIO V. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
No reviews have been submitted for this location.

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