Customer Reviews for PML Contracting
(U-Haul Neighborhood Dealer)

61 reviews

5146 Bank St   Ottawa, ON K1X1G8

(613) 714-4619

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(613) 714-4619

5146 Bank St
Ottawa, ON K1X1G8

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
3.0

Tires were bald. Should have been replaced. Personnel were very friendly and helpful.

Blair C. 
Rating:
4.0

Customer did not leave a comment.

A Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Monty B. 
Rating:
3.0

its a ways outside of the city but a good pick for us

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Limited space a little confusing

MARC S. 
Rating:
3.0

Excellent service. Trailer ready at time required. Paperwork accomplished quickly.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Rishi Raj R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Herb S. 
Rating:
5.0

Great service Thank you,

Robbie H. 
Rating:
3.0

Customer did not leave a comment.

Norbert K. 
Rating:
5.0

Customer did not leave a comment.

Li Y. 
Rating:
5.0

Very helpful, friendly and professional. Will be back again and have recommended to friends.

James H. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Some confusion around pick up time and needing to be present within 15 minutes of designated time. This caused a delay in getting the key and had to call to reset the time.

Craig O. 
Rating:
5.0

Great customer service. Very friendly.

Craig B. 
Rating:
5.0

Nothing. Great customer service from Charlotte.

Kim P. 
Rating:
3.0

Nope. They were pleasant and helpful.

HUGH G. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
3.0

staff was friendly and pleasant. the representative hooked and unhooked the trailer while i watched. would most definitely use this location again.

Kenneth I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERTODD A. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

giuseppe S. 
Rating:
1.0

Je ne recommanderai pas UHaul car j'ai eu une très mauvaise expérience.

Marc-André T. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Very good clerck and people help you to pin and unpin

Philippe P. 
Rating:
5.0

Great location, friendly service, don't hesitate to do business!

Robert C. 
Rating:
3.0

Customer did not leave a comment.

ROBERTANTONIO L. 
Rating:
5.0

Customer did not leave a comment.

Wes O. 
Rating:
5.0

Great friendly service.

Bart B. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Very friendly and well prepared when I arrived.

kEVIN M. 
Rating:
5.0

Good experience, fast service! People were very nice!

Fabio J. 
Rating:
5.0

Best truck rental experience I've had in several decades. Fast and streamlined booking / pickup / return process. Much better service at this location than at other nearby locations!

JOHN K. 
Rating:
5.0

In and out in no time. Not like other locations that I rented from. Would highly recommend driving a few extra miles to rent from this location.

JIM B. 
Rating:
5.0

Best uhaul expérience I've had. Fast and hassle free

Joseph Y. 
Rating:
4.0

Nothing comes to mind.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rae V. 
Rating:
5.0

Service at pickup location was very good. However, there was a big mix up with U-Haul changing my pickup location without indicating the change via text or email. It appears the change was updated on my account online but I hadn't gone back to the account as I had received a confirmation text the night before that indicated everything was as agreed and ready to go. No other notification was received even though I had been receiving all communication via text and email. When I went to pick up my U-Haul at 9:00am today from the preferred site that I had understood was confirmed given the confirmation email I had received earlier, i was told the pick up location had been moved. I had to drive all the way back out to another location and although they're service was great, the mix-up put my move almost 2 hours behind.

Dana M. 
Rating:
5.0

I have been renting Uhaul for over 30 years. This by far was the best location and experience of all time. The customer service was exceptional. No waiting in line, everything was ready as booked. The equipment was very well maintained. They were even very helpful on the return. If you are renting in the Ottawa area and are not as close to this location, make the extra drive. You will not be disappointed!!

Cam W. 
Rating:
3.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Great service!

Darrel Z. 
Rating:
3.0

I did not choose either location so I can't say I would recommend them. The worst of my experience is not with the locations themselves but with the service customers. I made my reservation by phone and the person was rude just because I wanted to make sure of the informations she told me. I call again the day before to confirm everything and again the person was rude and mad that I call before the time I was suppose to. And then, after nobody told me a pick up time neither by phone or email, someone calls me the day of the reservation to ask me if I want to canceled everything because I wasn't there yet. It was 10h30 am and on my way from Quebec to Montreal to go pick up the trailer. Overall, my experience with your company was bad and the price you show is wrong. I needed the trailer for 24 hours, even less, and still had to pay for 48. Your price is not 14$ but 41$, even for the smallest trailer. Be honest at least. And to top it all, I did all my reservation with the French branch of your company and you send me the review in English. So no, I would no recommend your company for moving to anyone else but it is not specific to your pick up or drop off location.

Karianne B. 
Rating:
2.0

It was unclear where to leave the equipment.

CHRISTOPHER C. 
Rating:
5.0

I should get a discount as I got the trailer to Alberta in 3 days so 1/2 price... that would be great thanks

DAVIDPATRICK H. 
Rating:
5.0

Awesome service and attitude. Much appreciated!

Milan O. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Viengnivath P. 
Rating:
5.0

Great staff, will rent again.

Charlotte L. 
Rating:
5.0

This is the first time renting from this location, exceptional customer service and staff connected the equipment to the vehicle for me. Not everyday that I recommending any uhaul location but I am Strongly recommended this location to anyone. Thanks

Frank Feng-Jung L. 
Rating:
3.0

Personnel was wonderfully helpful and available. The instability and difficulty of the online system was a challenge for both the uHaul rep and the customer. This new location is closer to home and more practical.

Stephane S. 
No reviews have been submitted for this location.

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