Customer Reviews for Pocono Boat House
(U-Haul Neighborhood Dealer)

104 reviews

602 Rte 940   Pocono Lake, PA 18347

(570) 646-2258

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Wed: 10 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(570) 646-2258

602 Rte 940
Pocono Lake, PA 18347

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Wed: 10 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Keep doing it you guys are doing a good job 👏

LESQUEAS P. 
Rating:
5.0

Customer did not leave a comment.

JOANNAP T. 
Rating:
5.0

Customer did not leave a comment.

JOANNE F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Friendly staff no improvement

RAY A. 
Rating:
5.0

Customer did not leave a comment.

ELVIN M. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

TARIK T. 
Rating:
5.0

Customer did not leave a comment.

Vakhtang L. 
Rating:
5.0

Customer did not leave a comment.

MAREK Z. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
4.0

Very friendly and helpful. Nice job

MARK B. 
Rating:
5.0

Customer did not leave a comment.

TANNIA P. 
Rating:
5.0

To please make sure the previous user that uses a U-Haul truck fills the gas tank to full as for example mine. It seems like the previous user DID NOT leave the tank full with gas as it should be after use. But other than that I've had good experience with U-Haul

Enrique M. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Very quick and easy to setup uhaul rental at this location. No issues picking up and dropping off.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Owners were very helpful and informative. Only issue was having to travel further to get a trailer. Not the owners fault, it was a U-haul flaw. If U-haul changes your pickup location at the last minute, they should discount your rental.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

James J. 
Rating:
1.0

I was given a location to pick up the truck 35 miles away from where I needed, I spoke with the vendor where I picked it up and they advised me to call 1800gouhaul so I did and after 3and half hours of being on hold and being connected to people that said they couldn't help me I was charged for the pick up and return miles . I also returned the truck 4 hours early and the vendor said I would receive a rebate but I didn't. So for literally using the truck for one day of a local move it cost me $305 dollars which is ridiculous.

DWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

MAXIM R. 
Rating:
5.0

Customer did not leave a comment.

MAHARSHI P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

The location itself was good however, we initially reserved a 20ft truck at a location that was closer to our home. Very disappointed that your reservation department changed our pick up location to a place that was slightly over an hour from our house. I wasn't notified of the change until 6:30pm via TEXT not a phone call. We were busy preparing for our move and did not read it until 9:00pm. We were on hold to inquire why the change in location, time of pickup and size truck was made. At the time of the initial reservation I selected a location indicating the truck was guaranteed. We were on hold waiting to speak with a customer service representative for over an hour, disconnected and then on hold again for another hour, to be told there was nothing that they could do. Your reservation representative on Saturday morning explained reason for change and gave us credit to make situation right. We appreciated that, but again the communication of the change was extremely poor. We should have been contacted by a representative instead of a text message that we saw less then 24hrs before our planned pick up.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

My reservation was for a location close to my home, but was changed 24 hrs before pick was due because of inventory issues. The Pocono Boat House was 30 minutes away, and the shop opened @ 9 am rather than 8 am as we had planned for in Tannersville. Though ultimately the service was fine, our plans were delayed by 2 hours. Apparently inventory issues are common, but no one warned us of the possible problems.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE D. 
Rating:
4.0

See above. Very disappointed. Have rented from haul in past but this was very disappointing. Vehicle was horrible. Very poorly maintained & cost more than competitors.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

No improvement needed. She was great.

JOSHUA J. 
Rating:
5.0

The rental was seamless. Friendly staff person made it a breeze.

LOUIS W. 
Rating:
4.0

Customer did not leave a comment.

Brogan M. 
Rating:
5.0

It was way too far from where I needed to move resulting in me having to pay more for miles than I feel should have had to.

dorese T. 
Rating:
5.0

Customer did not leave a comment.

OLEG M. 
Rating:
5.0

nothing... you have great customer service

ANTHONY P. 
Rating:
3.0

The engine check light was on. It was clean. The rate for mileage was way too high plus I had to return it back to this location. This caused the the total charge to be very expensive and this was completely inconvenient.

DOROTHY A. 
Rating:
4.0

I had to move to pick up the truck 2 times and was only able to get a 15 foot truck. Which is too small so I will have to rent a truck additionally to get the rest of my stuff moved next weekend.

JIMMY J. 
Rating:
5.0

Both persons who helped me at check in and return were cortious knowledgable and helpful

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
2.0

Not throw them out if store because medical condition prevents them from wearing a mask

Erwin K. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

Kate J. 
Rating:
5.0

Customer did not leave a comment.

BRETT R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J M. 
Rating:
5.0

Customer did not leave a comment.

ARNOST C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Online should be more user friendly

Douglas H. 
Rating:
5.0

Very professional, knowledgeable, and helpful.

CHRISTOPHER R. 
Rating:
3.0

No clear drop off area.

JASON D. 
Rating:
5.0

Everything was great and professional, very orderly and the staff was great and very knowledgeable, I will use their services again, they were excellent

Maxine R. 
Rating:
3.0

I still never received the balance of my deposit back

KYLE B. 
Rating:
5.0

Always use uhaul. First time at this location. Great experience. Friendly and fast.

ADAM J. 
Rating:
1.0

They really don't want to help you.

JEFFREY P. 
Rating:
3.0

The gentleman who was helping us work had a lot of trouble matching the vehicle and the hitch. Otherwise everything was darn good!

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA T. 
Rating:
5.0

The uhaul representative helped me remove my trailer and was very professional and helpful. I'll definitely return and/or rent another uhaul from this location. Thank you again !!

Jonathan C. 
Rating:
3.0

I was disappointed not with pocono lake but because i booked Uhaul on december 17th so i can use december 27 in tobyhanna.However, the day before my pickup date i received a email that theres no truck at that location, go to tannersville. So on the 27th i went to there and when i got there the truck i needed couldnt be found. Friends were at our house waiting to help us move so we could be on our way. Unfortunately Tannersville sent us to pocono lake. Pocono lake gave us the truck promptly. It was Just disturbing all we have to go through.

James S. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

It was fast easy and reliable service I would recommend it to friend and family

Jane C. 
Rating:
3.0

First truck had to be brought back immediately due to alignment being way off. Dangerous to drive.

Brian S. 
Rating:
1.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K. 
Rating:
5.0

The location was excellent. I rented a 6X12 flatbed to move a UTV. Trailer was big enough but design of trailer had two plated welded to rear. I could not load the UTV as the wheel base was wider than opening of the two plates. Due to design of trailer the rental was a total waste of time and money.

allan S. 
Rating:
5.0

Great service easy drop off

Tom D. 
Rating:
5.0

Nothing. Very good experience, Thabk you

Richard V. 
Rating:
3.0

The employees at this location were not very knowledgable about UHaul and just kept telling me they were "just the middlemen"

Mallory W. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
2.0

Had to drive 45 minutes to get trailer from where it should have been. Had reserved for a month. Not happy. A disgruntled customer is bad PR. Never again. Won't make any difference to you guys

stephen D. 
Rating:
4.0

Customer did not leave a comment.

francisco R. 
Rating:
5.0

Very nice people and Great customer service

Josh D. 
Rating:
4.0

Everything was great,thanks

PETER G. 
Rating:
5.0

Customer did not leave a comment.

Edward Y. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

Paula W. 
Rating:
4.0

Customer did not leave a comment.

Wendy Z. 
Rating:
3.0

Change locations

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
2.0

It was 40 miles from my house and completely different than the confirmed pick up location when I scheduled my pick up online. Additionally, NO ONE CLEANED THE TRUCK...ANYWHERE. In this era of Covid, that should have been done. It was dirty, there was garbage in the cab, used face coverings, and the back was filled with wood chips and saw dust. The people inside were annoyed when I asked them to clean it. I ended up wiping the cab down myself with wipes. That back was eventually swept out by a young employee.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
Rating:
2.0

Junk was left in the uhaul I was also charged for more miles then I drove

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD M. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nothing it was quick and easy no problems.

John C. 
Rating:
5.0

Quick no hassle service. Equipment was sturdy for the job I had to do.

francis C. 
Rating:
5.0

Friendly, knowledgeable staff who provided outstanding service.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

They could not process credit card for two hours do to glitch in u haul system. We had people waiting for us

gary T. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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