Customer Reviews for Pocono Mountain Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pocono Mountain Mini Storage

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Peter P. on

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Make sure that you understand where you are to drop off your truck and what to do once you get to the location. No instructions on what to do if location wasn't open. We were told wrong drop ification. I'm not sure if uhaul Corp changed it after our pick up. Lady was very nice had a hard time with Uhaul site. We never saw our contract or signed a contract. We only signed and got a copy of our invoice for pick up.

Donald W. on

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Customer did not leave a comment.

Ian M. on

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It wasn’t their fault, but some scumbag at our original rental location never returned the 17’ truck we reserved. Instead we had to opt for a 10’ truck which resulted in more trips, more money for fuel, and mileage. This is absolutely unacceptable and I want a call back from a Uhaul rep.

Michael M. on

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Customer did not leave a comment.

fran C. on

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Bruce was great! Friendly and accommodating.

Paul B. on

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Cassandra was very knowledgeable. There seemed to be a mixup in which we wanted to pickup and return to Lords Valley PA but we needed to pickup in Tafton PA and return to Lords Valley. When we arrived to return to Lords Valley Christine said there would be an additional charge of $122 .00. This was incorrect. We were extremely unhappy. Between Christine and Cassandra’s expertise, our problem was solved. Uhaul is LUCKY to have these 2 valuable employees.

David Louis R. on

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The drop off location was relatively convenient but the area for the trailers was not paved and a little rougher. We arrived before 10 AM and they were still closed so we just left the trailer on the lot, which was fine.

chamanikia D. on

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Customer did not leave a comment.

tara I. on

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Friendly, helpful employees, low rating is due to U-haul check-in process.

Robert S. on

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The employee was helpful with hooking up the equipment

Emily T. on

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rode very nicely. Friendly contacts for renting

George B. on

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Scott F. on

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Thomas K. on

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Sorry I do not remember the name of the woman that helped me, but she was the MOST attentive, warm, personal person I have dealt with in a long time as a consumer. You are very fortunate to have her as your representative.

Danielle A. on

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I will never use u haul again! I had to download an chrome just to use your website! So stupid still didn’t work was suppose to be able to pick up the truck at 8 am and had to wait till 10 am to get it because your website and the ppl I called were clueless! I still paid full price for everything even though the only thing decent about the experience was the place I got the truck from! I sat in my car for 2 hrs waiting for the place to open so I could get the truck! Your customer service rep had no clue how to help me and didn’t offer any discounts for the huge inconvenience that your website caused ! Absolutely frustrating and will never use u haul again!

Joshua D. on

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Customer did not leave a comment.

LOUIS P. on

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Nothing. Everything was fine.

Lissette V. on

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John G. on

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Katrinka O. on

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Ken M. on

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Had to call # to get someone to office.

Blair R. on

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David K. on

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George S. on

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Friendly, helpful, efficient staff. Thanks again!

Donna D. on

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Not a thing. Karen was well knowledged in all aspects of the business and answered any questions we had. You have a total gem on your hands.

BRANDON D. on

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Check trucks conditions before rented

ROBERT K. on

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I had a great experience and Karen and Bruce we're incredible.