Joyce was very helpful in the difficult situation that the Traffic department put me in. Joyce called me day before to verify that I was picking up a RV, and I confirmed…when I got to the place to pick it up I was informed that I would be getting an AV. I was told to contact the Traffic Department to see if there was anything they could do, and the solution I was presented with was drive 5 hours round trip to get what I needed. It was also suggested that I wait 3 days to get a RV. I had no choice but to take the AV and see if it would work, because I had to move out the next morning. Best part was the guy in Traffic was completely rude when I informed him that I could not fit all of my stuff in the AV and he made a comment about how I was given $50 discount for my troubles. I replied saying sir I appreciate that, but who is going to pay for the $400 entertainment center that will not fit? He replied with if you don’t like what U-Haul is trying to help, then don’t use U-Haul again. I was completely confused with his statement, since your company is in the customer service business and taking care of customers is priority one. Please do better in the future Traffic Department and I hope nobody else has to deal with the idiot I had to deal with. I will never use U-Haul again.
Joshua P
Customer Reviews for Point Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy and convenient process. The agent was friendly and helpful!
ROBERT SI am very happy with my experience. The truck was ready and in good shape. The people I dealt with at the location were excellent. I have had very good experiences with U-Haul. If I had one helpful criticism, it would be that the inside of the truck box could have more places to tie ropes to secure things. Thank you.
Richard KI can’t think of anything as the pickup and drop off went as smoothly as it could go.
MATTHEW GRented a dodge van. It was presentably clean and in good working order. The staff was friendly and helpful.
Paul RSuper kind and helpful folks!
Stephan GI don't have any comments or suggestions for improvement. However, do want to let you know that the agent, Joyce, at this location is wonderful: accommodating, efficient, cheerful, and kind.
Brenda SI went to this location after hours, and the drop off was easy and simple. Remove trailer, drop off contract.
BRIAN BThe system was broken and couldn't dispatch me properly I was on the phone for an hour to get it fixed. I'll definitely hesitate to recommend this experience to anyone
Stephen KOffice was closed at drop off time
Steven FThis location is great. Staff is very friendly and helpful. U-Haul as a company, however, is so difficult to deal with I cannot express it in worlds.
SAMANTHA IJoyce was absolutely magnificent
rick dWas only left 30 miles to empty.
Nickolas WVery helpful
Jarrad WI am rating my overall U-Haul experience, not this specific location. That would seem to be the reasonable practice; I have no idea why U-Haul would not provide the ability to do that. I will duplicate this rating and text for both the pick-up and drop-off locations. The trailer itself was satisfactory: it towed and operated correctly. However, I was given to believe when I picked it up that I would not be charged for more days than I kept it. Otherwise, why would I have been asked to call the drop-off location to confirm when I would return it, so that they could book another rental for it? I picked up the trailer at about 11:20 AM 5/27 from the pick-up location, and returned it almost exactly 48 hours later on 5/29 at the drop-off location. Why was I not charged for 2 days, rather than 3? I was also not pleased to find that U-Haul has no centralized customer support for this kind of rental, forcing the customer to deal with two locations separately for the same transaction. That is tedious and time consuming for the customer, unless the intent was to make it as difficult as possible for the customer to get clear, official, responses to issues. I will be extremely reluctant to use U-Haul in the future after this experience.
Scott MGreat
Michael AIt was Sunday night, the location was closed. It had New front steps and porch. Plenty of room for parking.
Robert GNothing
Philip DProbably not the locations fault but I could not return trailer thru app, online, or anyway. Took 30 minutes to get live operator to help me do paperwork to return trailer. No one at location. Wasted an hour of travel time trying to figure out what went wrong
THOMAS DGreat drop off experience
cosmo cLower the price some.
Fred PSimple, straightforward, prepared with everything I needed, great communication and professional demeanor. Nice to meet you
TRAVIS HSeemless experience
AMY MDog was a great surprise!
Katherine VUnstaffed
John KI think that if you return the truck early, you should get some of the fee refunded. Also, the mileage cost for around town is insanely expensive. My "19.95" a day wound up being 253.00 and I returned it 20 hours early.
AIMEE SI forgot the clerks name, but she was extremely friendly and very helpful. You’ve got a great employee!
Mary WVery accommodating!
ROBERT HEverything went smooth. U-Haul app was convenient
Tom MYou are excellent the way you are
Jose RNo one around to help. Business hours were posted but not a sole was available to assist and had to switch to mobile pick up.
John WNo interaction with this location. I dropped trailer off after hours. Selected yes to survey questions because I had too....
john f