Customer Reviews for Point of the Mountain Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Person checking us in and out was excellent. Efficient and friendly.

Rating:

5.0

Vehicle has 44mi of fuel in it. Disappointing. Location was good and quick, good service

Rating:

2.0

Lack of towing products, personal seemed distant and bothered that I needed adapter for tail lights. No help in securing alternative products Weatherstripping was in disrepair on back deck and holes in floor of trailer

Rating:

5.0

Very friendly people at this location! Will definitely use them again!

Rating:

5.0

My experience with Rebeka was awesome. When I was unable to pick up my reservation in Orem Uhaul representatives find me a unit in Bluffdale. It was ready and greeted with a very friendly happy face. Thank you Rebeka for making my experience. Awesome. You rock.!! most definitely will rent from the Bluffdale location again.

Rating:

3.0

Windshield was totally bug shattered. Inside the cab was clean

Rating:

1.0

⭐ 1/5 — Completely Unacceptable Experience We had a confirmed U-Haul reservation at Point of the Mountain Storage in Draper for 10:00 a.m. on a Saturday. When we arrived, the office was packed with customers waiting because their computer system was down and they couldn’t process any rentals. Meanwhile, the trucks—including the one we reserved—were sitting right outside on the lot, ready to go. We explained that we had to be out of an apartment that day and had several people already waiting there to help us move furniture. We were simply told they didn’t know when the system would be back up and that it could be hours. There was very little concern shown for the situation and seemingly no effort to offer an alternative or help us find another solution. What really made this unacceptable was being told that these system problems are a fairly common occurrence. If that’s the case, why is there no backup procedure? For a business that rents moving trucks—where customers are dealing with leases ending, move-out deadlines, hired help, and tight schedules—it is unbelievable that there isn’t some type of contingency plan when the computer system goes down. Technical problems happen. That’s understandable. Having no backup plan for a known recurring problem and leaving a room full of customers stranded is not. Everyone waiting that morning was equally frustrated, and several people were in the same position we were—needing to be out of their residence that day. A confirmed reservation should mean something, especially when people are depending on your equipment to make a time-sensitive move. This was easily one of the worst customer service experiences I’ve had. The system failure was frustrating, but the complete lack of preparedness, urgency, and concern for customers was far worse. I would not recommend relying on this location for a move where timing actually matters.

Rating:

3.0

I want to recognize three outstanding employees at U-Haul: Rebecca, Justin, and Andersen. They each made what could have been a stressful experience so much easier, and I truly appreciate their exceptional customer service. Rebecca was absolutely wonderful when I picked up my truck rental and rented my storage unit. She was incredibly helpful, kind, sweet, and knowledgeable. I also had the opportunity to witness her handle a very stressful situation with a crowded office filled with customers. She remained calm, patient, professional, and completely in control the entire time. It was impressive to see someone provide such excellent service under pressure. I also want to give a huge thank you to Justin and Andersen. The night before, I called because I needed to rent a truck with a ramp to move a washer and dryer from my storage unit next door at Extra Space Storage. Justin generously offered to help me move the appliances the next morning so I wouldn’t have to rent a truck at all. The next morning, Justin and Andersen showed up just as promised and helped me move my washer and dryer from my storage unit at Extra Space Storage to my new unit at Point of the Mountain Storage. They didn’t have to do that, but they chose to help anyway. They truly went above and beyond in customer service and were absolute heroes to me. As a single woman trying to move heavy appliances by myself, their kindness and willingness to help meant more than I can express. Thank you, Rebecca, Justin, and Andersen, for your professionalism, compassion, and outstanding customer service. U-Haul is fortunate to have employees like you representing the company.

Rating:

5.0

The app needs to improve. It took me 3-5 tries to get photos to upload to the app.

Rating:

2.0

Returning the U-Haul was horrible. Took a long time because the system was down. On top of that, we told the employee we never received the moving blankets (and talked to support who made note on our file). She then continued to charge us for $51 saying it was for mileage. Nope, that’s a lie. Up to 31 miles is included, we drove 28. That $51 fee was for a damage/missing fee for the blankets WE NEVER RECEIVED!!! Ridiculous. Disputing it with U-Haul right now. We should be refunded for the $6 blankets and for the $51 “mileage” fee.

Rating:

4.0

WE RESERVED FROM OREM UTAH UHAUL BUT THEY INFORMED US DAY BEFORE WE WOULD HAVE TO PICK UP HERE. THIS WAS ALSO DONE TO MY SON TWO MONTHS EARLIER. OH WELL I GUESS THIS IS THE WAY UHAUL DOES BUSINESS

Rating:

5.0

It was very tight manuvering the trailer into the spot the attendant wanted, but with his guidance I was able to get it unattached and on my in about 10 minutees. The location indicated on google maps was not helpful as the road I tried to use was blocked off and it took me an extra 20 minutes to find the side entrance (I lucked out and just followed another driver returning a 26' truck). :)

Rating:

5.0

At 20-28 miles an hour the trailer has some turbulance, but overall good experience

Rating:

1.0

Actually take care of your guests. You are a guest facing company, don’t blow off guests in the parking lot when you’re the manager. Don’t be riding beach cruiser bikes through the lot with music blasting. Actually care about what you do

Rating:

5.0

Great location and friendly staff. I had a 10’ rental and it was perfect for what I needed it for. The vehicle was clean and the lot was large. A large lot is beneficial to maneuver large vehicles. I would definitely have to say, excellent job on customer service, it’s rare these days. I will use this location in the future.

Rating:

1.0

Took me over an hour to return my vehicle. The uhaul associate that I called to receive the gate code from pulled up a uhaul order from two years ago and insisted that I was at the wrong location. I am very displeased about this drop off

Rating:

5.0

The team at this location is awesome - friendly, efficient, and thorough. The U-Haul mobile app is HORRIBLE. When asked to take pictures of the vehicle and upload, the app failed repeatedly.

Rating:

5.0

Easy to pickup, organized and friendly service. No issues.

Rating:

5.0

Agent was immediately helpful and very quick to help me drop the trailer. We were not storing with them but everything was organized and easy to navigate through with the truck and trailer combo

Rating:

5.0

When I dropped off around 1:30, the office was closed and there was a line of people waiting. I would expect there to be at least 1 person in the office at all times. I didn't see an employee in the 15 minutes I was there.

Rating:

3.0

I came to get the truck at 8 am using the app. I couldn’t get the app to provide the information I needed to get in and get the key until 8:20. I had people coming to help load at 9am. This glitch added to the stress of a stressful moving day

Rating:

5.0

Staff were friendly and location was great. Trailer has ash and black soot remnants. Everything placed inside needed to be cleaned.

Rating:

5.0

Rebecca is awesome! Thank You for your professionalism!!!

Rating:

4.0

n/a. everything went well !

Rating:

1.0

The customer service rep at the facility was great and very helpful. But I'm very disappointed in U-Haul. The reservation I made was not honored. My location got moved and I was moved to a place where I had to wait till the next day to return the vehicle. So I had to keep the vehicle longer than than the reservation confirmed. I was supposed to get on a plane and be moved. But I had to make alternate arrangements and cancel my flight because of U-Haul changing my reservation. The location change was frustrating enough. Why bother making a reservation where you specify what you are asking for just for it all to be cancelled/moved? This completely destroyed all my plans and the trust is completely lost with U-Haul. I will not be using them again.

Rating:

4.0

The parking interlink was worn or something so the key was impossible to take out of the ignition. Had no choice but to park it overnight with the key in thebignition. The desk perso knew about it already but still allowed the truck to be rented. Pathetic! Windows of the truck were dirty too. Does Uhaul trust this location with the Uhaul reputation?

Rating:

3.0

Furious at the bate and switch cost

Rating:

5.0

Ninguno

Rating:

5.0

The lady who checked us in did a wonderful job helping us since our electric check in didn't go so well because some one took our truck by mistake. The lady was awesome. Because of her we will use uhaul again.

Rating:

5.0

Good easy pick up drop off.

Rating:

1.0

Disrespectful and inconsiderate

Rating:

5.0

Easy to get into and drop the trailer I rented. Great place.

Rating:

2.0

The lady at the front desk was rude and unwilling to work out an issue we had.

Rating:

5.0

Rebecca was very helpful and courteous. She deserves a raise—she’s a one-woman show there and working her tail off.

Rating:

2.0

Was charged for gas when it wasn't full, I brought it back with more gas then it had when I got it. Also while dropping off the truck the worker brushed us off and just told us to have a good day. Thankfully I checked my recipt or I would have been charged for their mistake. Thankfully uhaul customer service agent looked at my photos and reimbursed me. I will never go to this location again.

Rating:

5.0

The guy at the facility to help with pick up and drop off was awesome and helpful.

Rating:

5.0

I liked that the team member took care of things very fast upon arrival to drop off.

Rating:

2.0

I returned the trailer a day early. The guy unhooked me and said I was good to go. I asked him again to be sure that everything was good, he said yes. 2 days later I get charged for an extra day.I tried to call them to get it fixed but I kept getting an AI assistant that couldn't help me. I landed up driving to the location to talk to them. They took care of it after I spoke with him but I to take time away from work to get it fixed.

Rating:

1.0

I scheduled my truck for 24 hours, from 5pm to 5 pm. Without notice, this location changed my return time to 8:30am. So I get there in the evening to get it picked up for the next day, only to find out that I need to get it dropped off that morning. I started to call uhaul customer support which took forever to get ahold of. I chose the call me back option and decided to take it home hopefull to get the return time sorted. Then the gate was closed and I didn't have the gate code any more. It's only like 20 minutes after closing, but I called their emergency phone number over 20 times to get the gate code. They never picked up the call. I waited for over an hour before going to the back gate and finding a sensor on that gate. Im never going to rent from point of the mountain storage again.

Rating:

5.0

I want to say that Rebecca handled this morning (05/30/26) very well. There was 8 people in line at 9 in the morning all frustrated because the system was down. I know it was down because not even the app was working, I called other locations and their system was "slow". Next I find out that the 26 foot truck that was supposed to be reserved for me didnt come in the night before. Rebecca did try to call me ahead of time but I didnt answer. She was able to help me reserve another truck when I wasn't able to find anything else at any other location.

Rating:

5.0

Excellent service and the employee who handled my transaction was friendly and skillfully attached the trailer. When I returned, he quickly came to me to detach the trailer. No customer service improvement is needed.

Rating:

5.0

Always professional customer service!

Rating:

2.0

No proper directions on how to get there. Takes you to a locked storage unit gate. Turns out you have to take a completely different road and go all the way around just to get to the proper entrance

Rating:

2.0

They didn’t have any record showing we were supposed to return the trailer to this location even though it was in our email. They did not help my wife getting the trailer disconnected. I have never had such poor service in all my experiences with Uhaul and I have rented from Uhaul a lot in the last 20!years.

Rating:

1.0

Did not receive my rental on time. Was not notified until I was trying to drop the rental off that I couldn't drop off after hours and my personal vehicle was locked inside the gate

Rating:

5.0

Easy drop off.

Rating:

1.0

I signed up for a one way truck. Picked it up and agree to dropped it off at Riverton address but after 20 minutes my dropped off location was changed to bluffdale address and still got charged for a one way

Rating:

5.0

Todo perfecto

Rating:

1.0

Customer service via the person on duty at this location was horrible. My contract indicates this person is Rebecca Atwood. Her attitude was despicable as we had a disagreement on the amount of gasoline that was required upon return of the vehicle. After taking photos of the gas gage and reporting her service to Uhaul it was clearly acknowledged by Uhaul that Ms. Atwood was absolutely in the wrong in trying to overcharge me for more gasoline. The additional fee was reversed and resolved by Uhaul corporate. Ms. Atwood could use some intensive customer service training or find another line of work. Very distasteful experience. Will never rent from this Uhaul location again.

Rating:

5.0

Easy to rent and return...thank you!

Rating:

5.0

The man (veteran) who I dealt with was great!

Rating:

5.0

Excellent customer service! Thank you Justin!

Rating:

5.0

Really nice people, I got the truck really fast

Rating:

3.0

Pickup and drop off was easy and convenient. I was told it had a “full” tank of gas and it needed to be returned full. I used it for 15 miles. Filling the tank again ended up being 10 gallons. I should have paid attention as the pump was running because it cost almost as much to top off the “full” tank as the rental. When I mentioned it when dropping off the truck the receptionist didn’t even acknowledge her mistake in sending me off with a “full” tank.

Rating:

5.0

I had an excellent experience at Point of the Mountain Storage. The service provided by Justin Johnson was outstanding. He went above and beyond to help me choose the best truck for my needs and also recommended the perfect storage option. His professionalism, knowledge, and willingness to help truly made a difference. Everything was smooth, efficient, and exceeded my expectations. Highly recommend!

Rating:

2.0

asked for the 25-footer in the parking lot and the person behind the desk said everything is already reserved without even looking at his computer screen. went to the parking lot and hopped on the mobile site. and it said the 25-foot truck that we asked to use was free to reserve. put it the reservation through and went back to the person behind the desk and told him we just reserved it. he seemed surprised then shifted to acting professional.

Rating:

4.0

The gentleman who assisted me at Point of the Mountain Storage was top-notch. He was friendly and helpful, and he went out of his way to ensure I was able to get a trailer for the day, even after discovering the one that was allocated for me had a damaged hitch. My overall experience with UHAUL, unrelated to this location, was subpar. I was given a pickup location (The Nut Graden in Bluffdale, which was confirmed via email and in the app) that doesn't even offer trailers. I showed up to a confused business owner who tried his best to help me. He called UHAUL to be told that I needed to download the app and enter my reservation number to find out where I was actually supposed to pick up my trailer. However, after doing exactly that, I was still being shown The Nut Garden in Bluffdale as my pick-up location. Only after trying for 30 minutes to get someone on the phone was I told that my pick-up location was somewhere 30 minutes away. I was finally provided a new location that was close by. I'm not sure why any of that process was necessary in the first place.

Rating:

5.0

Best customer service EVER!!! Justin was absolutely fantastic in every way!

Rating:

5.0

Excellent support by Justin.

Rating:

5.0

Just wish they had after hours drop off

Rating:

4.0

Little help from the onsight staff.

Rating:

1.0

Terrible customer service, so many hoops to jump through that other locations don’t have

Rating:

3.0

Friendly and helpful staff

Rating:

5.0

Great staff!

Rating:

5.0

This was the worst experience I have ever had with a company. I drove from California to Utah on Monday, April 13th. It was a 12-hour drive because freeways were closed for snow, so we had to take an alternate route. It was not the storage place's fault, either. It was after hours when I was trying to rent my U-Haul. I scheduled it for 6:30 P.M., and I did all the verification beforehand. I got there at 6:30 (AFTER HOURS) and was told I could not be verified and needed a human to assist me, which was impossible because it was after hours. Then it said my time got changed to 6:50, and I was in the process of getting my apartment keys, so I had to go back to get them because it was after hours for the apartment complex too. I was on hold for 45 minutes, then got told I would be able to go back at 7:30. I go back at 7:30, and the exact same thing happens. Pretty unbelievable and extremely annoyed at this point. We go back to my apartment because it is a close drive, so we unpack until the U-Haul is ready. 7:30 rolls around, and it said my time got delayed to 8:30 PM. So this is the fourth delay. What's the point of the app if it doesn't even work? So after 4 delays and a lot of going back and forth to and from my apartment trying to unpack, we finally got the U-Haul. I am demanding a refund for the extra miles I drove, since the U-Haul app and experience were the worst I have ever had with a company in my life! Rebecca, the front desk lady, was very helpful, thoughtful, and caring for my situation. She does not get paid enough to deal with angry people like me, and she handled it better than anyone could have. She listened to every part of what I had to say, was empathetic, and guided me to get in contact with the right people. DO NOT USE THE UHAUL APP OR REQUEST A UHAUL ONLINE! ONLY GO IN PERSON BECAUSE THE APP AND WEBSITE ARE AWFUL.

Rating:

5.0

Kind people on both sides of the transaction

Rating:

5.0

The truck I got was perfect. It was clean, fully fueled, and ready to go right when I got there.

Rating:

5.0

Excelente servicio

Rating:

5.0

Again, Point of the Mountain Storage is one of the best places to rent UHAUL equipment from. Thank you!

Rating:

4.0

They had multiple employees but shut down for 1 hour lunch. Staggered shifts would have saved me time both in renting and return which landed on their lunch.

Rating:

4.0

Not exactly easy to find -