I had an excellent experience at Point of the Mountain Storage. The service provided by Justin Johnson was outstanding. He went above and beyond to help me choose the best truck for my needs and also recommended the perfect storage option. His professionalism, knowledge, and willingness to help truly made a difference. Everything was smooth, efficient, and exceeded my expectations. Highly recommend!
Joao G
Customer Reviews for Point of the Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
asked for the 25-footer in the parking lot and the person behind the desk said everything is already reserved without even looking at his computer screen. went to the parking lot and hopped on the mobile site. and it said the 25-foot truck that we asked to use was free to reserve. put it the reservation through and went back to the person behind the desk and told him we just reserved it. he seemed surprised then shifted to acting professional.
Keenan MThe gentleman who assisted me at Point of the Mountain Storage was top-notch. He was friendly and helpful, and he went out of his way to ensure I was able to get a trailer for the day, even after discovering the one that was allocated for me had a damaged hitch. My overall experience with UHAUL, unrelated to this location, was subpar. I was given a pickup location (The Nut Graden in Bluffdale, which was confirmed via email and in the app) that doesn't even offer trailers. I showed up to a confused business owner who tried his best to help me. He called UHAUL to be told that I needed to download the app and enter my reservation number to find out where I was actually supposed to pick up my trailer. However, after doing exactly that, I was still being shown The Nut Garden in Bluffdale as my pick-up location. Only after trying for 30 minutes to get someone on the phone was I told that my pick-up location was somewhere 30 minutes away. I was finally provided a new location that was close by. I'm not sure why any of that process was necessary in the first place.
Eric CBest customer service EVER!!! Justin was absolutely fantastic in every way!
david bExcellent support by Justin.
Rohit KJust wish they had after hours drop off
Jared MLittle help from the onsight staff.
Adam GTerrible customer service, so many hoops to jump through that other locations don’t have
Cannon GFriendly and helpful staff
Dave FGreat staff!
Gary HThis was the worst experience I have ever had with a company. I drove from California to Utah on Monday, April 13th. It was a 12-hour drive because freeways were closed for snow, so we had to take an alternate route. It was not the storage place's fault, either. It was after hours when I was trying to rent my U-Haul. I scheduled it for 6:30 P.M., and I did all the verification beforehand. I got there at 6:30 (AFTER HOURS) and was told I could not be verified and needed a human to assist me, which was impossible because it was after hours. Then it said my time got changed to 6:50, and I was in the process of getting my apartment keys, so I had to go back to get them because it was after hours for the apartment complex too. I was on hold for 45 minutes, then got told I would be able to go back at 7:30. I go back at 7:30, and the exact same thing happens. Pretty unbelievable and extremely annoyed at this point. We go back to my apartment because it is a close drive, so we unpack until the U-Haul is ready. 7:30 rolls around, and it said my time got delayed to 8:30 PM. So this is the fourth delay. What's the point of the app if it doesn't even work? So after 4 delays and a lot of going back and forth to and from my apartment trying to unpack, we finally got the U-Haul. I am demanding a refund for the extra miles I drove, since the U-Haul app and experience were the worst I have ever had with a company in my life! Rebecca, the front desk lady, was very helpful, thoughtful, and caring for my situation. She does not get paid enough to deal with angry people like me, and she handled it better than anyone could have. She listened to every part of what I had to say, was empathetic, and guided me to get in contact with the right people. DO NOT USE THE UHAUL APP OR REQUEST A UHAUL ONLINE! ONLY GO IN PERSON BECAUSE THE APP AND WEBSITE ARE AWFUL.
Cooper YKind people on both sides of the transaction
Stephen JThe truck I got was perfect. It was clean, fully fueled, and ready to go right when I got there.
Christopher TExcelente servicio
Osiris CAgain, Point of the Mountain Storage is one of the best places to rent UHAUL equipment from. Thank you!
DAVID CThey had multiple employees but shut down for 1 hour lunch. Staggered shifts would have saved me time both in renting and return which landed on their lunch.
DENNY RNot exactly easy to find -
Tonya BManager was friendly and helped us get the trailer hooked up, the trailer did fantastic and felt very quality,
Connor JThis location was easy to find, easy to navigate in the parking lot and the office was clearly labeled. Upon arrival, it was very clear where to park and how to get to the office. An employee greeted us right away, took the keys, and let us know that they didn't need anything else from us. Super friendly and helpful.
Alyssa SAlways professional! Thank you!
DAVID CExcelente
Alejandra VI was overcharged $15 and called the store and they never called me back to resolve.
logan pToo expensive
RYAN HDon’t lie about the prices. Calibrate your speedometers after changing the stock wheel size/length.
STEVEN RStaff is great and they made the process very easy.
Brent SWasn’t able to find the location. The gate was closed. It was very confusing.
JESSICA HAwesome
JEFFREY ORebecca is a professional with a cheerful attitude.
DAVID CThis location is by far and away the best I’ve had interactions with. This location on point and I’ll only use them moving forward
jay cVisor was broken inside the car. Engine struggled to accelerate. Location does not offer after hours drop off, hours are short and restrictive, and parking is limited. The truck did the job, but I'd go to a different location next time.
MATTHEW HThe rental location operates at specific hours. It's not possible to return equipment at other times, as is the case at all the rental locations where I've rented U-Haul equipment. In this case, you simply need to provide a code to open the gate. I arrived at the gate at 6 PM on August 3, 2026, and had to wait until 9:30 AM to return the equipment.
VALENTYN CAmazing staff
WILLIAM HJustin is awesome!
CHENG CVery good service. Owner was very friendly and explained everything I detail. Would definitely use this company again for a truck rental.
ANDREW RVery efficient and friendly employee
RICHARD SStaff was very helpful and quick
GEORGE SThe app wouldn't allow me to check in... needed employee help. He was awesome.
CHRISTOPHER PGent who check me on was very customer friendly and did a jgreat job of processing things quickly.
MICHAEL KThis is probably my tenth time renting from you guys! It has been an amazing experience every time.
Keenan PComputer system very slow, long time at location for pick-up. Vehicle performed well. Return was very quick.
ANDREW MNothing
Shirlene EFront desk was Awesome!!!!!!!!
Richard CThe gentleman who helped me was extremely helpful and friendly.
EMMANUEL NNothing. Keep up the great work! This was the BEST RENTAL EXPERIENCE!
WILLIAM BThey were quick at getting me checked in and were very helpful, I highly recommend.
Pamela STruck was pretty dirty
Koby JExcellent customer service at the Bluffdale location.
BRANDON AThe best costumer and friendly service I have ever get. I will totally come.back to this location again😃
Jorge CThank you!
TYLER EThey were very helpful!
TYLER EGentlemen that helped me was very friendly and helpful. He went out of his way to make everyone happy. Even though the computer system was being super slow the time I spent waiting was enjoyable due to the gentleman working there. He was very upbeat and kept telling jokes. He did a great job keeping his cool with all of the people waiting. Thank you!!!
Jami LThe person who managed my check out and in was excellent. I come to location due to the great sevice.
David NVery helpful and informative.
RANDELL FJustin is the best !
JASON PI put gas in the truck! The truck was at half way full when I got it. I put ten dollars of gas in it to get it exactly where it was and I got charged for gas anyway. This is crap and robbery. I will never go to this location again.
Talon PJustin was so helpful. Great experience!
JESSICA CStaff is amazing. I forget his name cause it’s been a long 4 days. But such a great start. Helpful.
Bryce RThe agent came running out of the office and simply asked for the keys. It wasn’t checked in until the next morning.
RONALD UThe guy at the desk was super helpful and made the rental experience smooth.
VICTORIA LJustin is the man!
EZRA FCustomer service was great, walked me through everything, very professional and friendly.
NISHO AWe were charged for an additional day even though we had it dropped off at 9:30am. My receipt showed 3:14pm, I've left messages with no response. Finally talked with an employee & was told "it was probably to late to do anything about the charge, but he'll talk with his manager & get back to me" of course nobody did.
Karl WI would recommend location to a friend but not u haul. Customer service is good at answering phone calls my location got changed 3 times even though I placed order over a week in advance. I made a video of the truck shaking and steering wheel vibrating. Absolutely garbage equipment. Location gets 5 star. U-Haul gets 0.
Bagrat IThere was no one there when I dropped the truck off because it was night time. The place was closed.
DAWN AThey should require people to return the truck with a full tank of gas. It was irritating, having to immediately go to a gas station when I picked up the truck.
Mark J