This location was amazing. I went to another location first and was "double booked" the person the first location was no help at all. But when I arrived to 808 Crain Hwy, the staff was amazingElrody M.
Customer Reviews for Pointer Ridge Carroll Fuel And JK Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are very friendly and professional.Frances B.
Customer did not leave a comment.DARELL G.
Customer did not leave a comment.COLETTE O.
Everyone was helpful and proficient.Dana R.
had a hitch installed. the installer was professional, competent, and efficient. I'll definitely be back!Rebecca W.
Customer did not leave a comment.David B.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.STEPHEN A.
Customer did not leave a comment.Andre W.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.FREDERICK H.
Customer did not leave a comment.Rodrek G.
The uhaul representative was extremely customer friendly and very supportive. Great experience!SHAUN U.
Customer did not leave a comment.SONIA M.
Friendly Uhaul center with quick pickup service and helpful assistance in getting the trailer connected safely.KEITH M.
Customer did not leave a comment.BRYANT C.
Customer did not leave a comment.HANAN S.
Nothing the staff was Outstanding and fast !!! Great job u guys..CARL W.
It's not the location it's the poor value for the money . My mistake I won't use uhaul againMARIAN R.
Customer did not leave a comment.GARY H.
Rental process was easy. Van was clean and almost new. The young man that helped me with the reservation/pickup/drop off was awesome and very respectful. Will rent here again.CHRISTOPHER G.
Customer did not leave a comment.michael B.
Worst experience ever. I've rented hundreds of U-Haul trailers and have NEVER had an experience this bad. For starters, I had rented at this place 2 weeks ago and things went great. This time it literally was the worse experience ever. From my license to have ing a contact. But the worst part was after all the delays because they didn't know what they were doing, I rented a trailer for 24 hours and ended up returning it after 5. They were too lazy to log it in, then told me I didn't return the trailer until 2 days later. I returned it the same way they asked me to and then Said it was my fault that the trailer wasn't back. I TOOK IT BACK 2 DAYS AGO!! Then I get the Bill, I'm double charged and they said it was my fault that I didn't return it right. I returned it exactly how they told me, put it In The correct place even though they parked all the cars in the place they said to return it. I call to get a refund on my money they over charged and said they couldn't do it. Then they said corporate had to do it and they would send and email and call me. Of course no response. I tried to call back and now they won't talk to me. Worst experience ever. I will NEVER rent from U-Haul ever again due to this experience. And I really liked using your services. But this experience was bad. And I STILL don't have my money back!!!SCOTT W.
Customer did not leave a comment.Rodney H.
Great accommodations.....Reggie G.
Representative was rude and unprofessional during the pickup. Also, the Representative made a fuss about me making sure I returned the vehicle clean, but when I got in it was already dirty.Robert J.
Customer did not leave a comment.Geraldine C.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Antoinette B.
the young man who assisted us was so helpful and patient and professional, he did a great job with us while multitasking at the gas station register.ANDREA C.
Customer did not leave a comment.Alton P.
Customer did not leave a comment.George H.
Customer did not leave a comment.James S.
I have used this location before and I am very pleased. Keep up the great customer service!Karen P.
Always helpfulTerrolyn A.
5 stars to BP Pointer Ridge. 1 star to U-Haul. Absolutely nothing wrong with the location. They were great, kind, and helpful--that is, nothing like my experience with U-Haul, Inc. Your IT system is atrociously disorganized and unfair to both your franchisees and customers. Not surprised to see you only collect feedback about the little guys and not yourselves; I rented a 15' truck and dolly, and your system, not to mention a representative from your company who assured me over the phone that this was going to work, sent me to a location that had none of what I needed; not only that, this location had no record of me, my order, or reservation, despite all of the documentation I received from your company via email and text and phone. I've used U-Haul my entire life--a lot of warm memories. But never again, or at least not until you get your business/brand figured out because my experience with you was nothing less than a complete cluster ****.Cooper N.
Nothing because the past service was exceptionalMOHAMED D.
A two minute "What you need to know about the truck" before I drive *) Adjust mirrors *) Explain tow/haul light that is on by default After a bad rental experience from Ryder (More the dealer than the company) I am concerned that there will be some nonsense or extra fees when dropping off the truck. But no of this happened. I could not be happier with the smoothness of reservation, pickup and drop-offRONALD S.
Uhaul did not have a hinge when all uhaul truck should have hinges and as a result it was a big delay on top of uhaul scheduling me out a truck at a location that was no longer a uhaul service storeBelvin M.
Business gave me a deadline to return vehicle because another customer had reservation. When I returned to the lot it was at least 5 other vehicles like the one I was driving. Secondly, the check out experience was horrible. The guy had to keep calling uhaul support for assistance. He even announced my cc number out loud over the phone while other customers were in the store. This didn't feel like a normal uhaul experience. After retuning the vehicle, I still haven't received a receipt on confirmation.DEMETRIUS B.
I was charged for the CDW coverage when i said i didn't want it.STANLEY D.
Customer did not leave a comment.Tenise R.
Customer did not leave a comment.Hung T.
Very helpful!TERROLYN A.
Customer did not leave a comment.David C.
Customer did not leave a comment.Traugott S.
This was the 4th location I was sent to by U-Haul since I made my reservation. Started in one area and ended up in a totally different one than the one I requested.David C.
Customer did not leave a comment.justin L.
Friendly and helpful staffRAFEL R.
Did not have our reserved vehicle OR the tow trailer when we arrived. We needed up having to drive to another location to get the correct vehicle but were not able to tow our other personal vehicle so we had to have a friend drive us back to our origin then drive back to our new location at 1:30 am after moving all day. The truck was clean, reasonably priced, and worked great but the scheduling was atrocious. Made our day longer and more stressful than a moving day already is!Daniel M.
Customer did not leave a comment.ALEXANDER P.
Customer did not leave a comment.Zulma F.
A perfect service, a very accessible price, all fantastic.Ernesto H.
Customer did not leave a comment.Randall J.
Customer did not leave a comment.JEANNIA J.
Clean the vehicles. There was quite a bit of dirt and leaves in the back of the van and I had to clean it myself. Otherwise it was a good experienceNICOLE W.
Just make sure you have motorcycle trailers available to rent and the service was great. Thanks. Michael OwensMICHAEL O.
Customer did not leave a comment.Cameron A.
Customer did not leave a comment.MICHAEL G.
I have rented twice at this location. Our experience was great each time. Easy to rent and easy to return. Both times resulted in mission success! Thanks for a great rental experience!!richard T.
I feel bad I don't remember the guys name that helped me, but he made my experience 5 star! He was patient with my questions, he offered additional items I may have needed to make my move easy. He greeted me when I return asking did the truck service me ok and invite me back when I need to move again.jatuyana C.
Customer did not leave a comment.Kenneth A.
Advise customers to take pictures of truck cabin to alleviate any disputes concerning cleanup. I had the misfortune of having to sweep out a truck that I felt I returned as was delivered. It won't happen again.DuPort G.
Customer did not leave a comment.Danielle C.
Online reservation was lost or not available; had to re-create registration; facility is in poor repair; location was moved from the one selected online; seemed to be poor communication or coordination with UHAUL online system and customer supportPaul M.
Customer did not leave a comment.Chris E.
Great customer service!!!RAQUEL R.
I wasn't informed of an additional charge to my account.dontayvia H.
Customer did not leave a comment.charles B.
Customer did not leave a comment.Rolin L.
Customer did not leave a comment.Mary M.
The truck is clean but smell bad with dilapidated set upholsteryFloriano M.
Customer did not leave a comment.Jaime S.
Better job cleaning interior windshield and instrument panel. Other than that, the truck was great. No issues.mark K.
Very unprofessional, I did everything on truck share so I can pick up my vehicle quickly and easily. But when I went to location they asked me for all the same information again and my license again. I had to take a picture of it and upload it to the site again. Then they took a long time to get my vehicle From way in the back of building, front of truck had crap all over it. Then there was not much gas in the truck, It's a gas station why don't you put enough gas in the trucks. People will have to bring it back at the same level anyway. One more thing they kept stopping to move cars around in the gas station before they finished helping me. Took time away from my rental. Had to contact customer service to get more time.derrrick J.
Kj was very friendly; however I was not told about the insurance coverage of $25. I completed the online check in, but when I got there I was told it wasn't showing in the system. I declined ins. Coverage online as my Geico in's. Covers rentals. I should have reviewed the contract. But, his friendliness was a distraction. I should have know better. Out of $25.00Kathy M.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.LaNessa R.
Customer did not leave a comment.Daryl J.
Their were rude. Cancelled my reservation and took almost 2 hours to complete my transaction. I had to call customer service for help. The gentlemen argued with customer service also.ANDRIA B.
Customer did not leave a comment.Francia T.
Customer did not leave a comment.Damon S.
The manager was rude and disrespectful and charged me for things that wasn't on the contract!Maurice M.
Easy and very convenient. Very nice people.William A.
Customer did not leave a comment.Tien D.
Customer did not leave a comment.Gregory M.
I reserved the truck at 8:00 the uhaul didn't open until 9:15 a.m Which caused me to loose money. The truck i got was nasty and dirty. The final bill was overcharged by 70 miles. This is unacceptable. I would like to speak to a uhaul representative about a refund.Lance K.
Customer did not leave a comment.Yvette L.
The owners at this location continuously go above & beyond to provide great service to the community. They're quick & efficient, highly recommend themElizabeth P.
Owner is really nice man. To have someone so pleasant and polite is a fresh of breathe airRonald D.
I think everything was fine.Douglas M.
Customer did not leave a comment.eugene W.
This was not the original location I chose for pick up. It is further away which added miles to the 30 mile limit. Also the owner of the gas station was rude but the younger man who help me at pick up was very helpful.Laura B.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Ashley J.
Customer did not leave a comment.LAURA S.
Awesome customer service !! Went above and beyond to ensure my experience was amazing. Will only be using this uhaul a service from now on !Jalen R.