First and foremost abide by a level of safety. The right mirror was busted and offered no rear view for montioring traffic or lane switch. The van was dirty and had no windshield wiper fluid to sweep and clean the window other than the that of what was removed with the sweep of the wiper. The interior of the van was not cleaned from the prior rental. If not for the location and the time crunch we were in to get loaded and to the location I beleive that I would of much rather used another van for further safety and cleanlinessTimothy W.
Pointer Ridge Carroll Fuel And JK Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bowie, MD 20716
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- 3.5 Average Customer Rating
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When I went to pick up the truck there was no manager to conduct the transaction. The teller had to call several people to get the transaction started. When I was given the keys to the truck I noticed the inside stad had residue from the last customer. Upon return of the truck the process for return was much easier.Kenneth D.
Everything was seamless with the exception of understanding where to located the key. I also had a time trying to provide the starting mileage. Somehow I by passed it and was unable to enter, so I took a picture and sent it via chat, but never heard back from anyone. Overall I was pleased with U-Haul.Renee W.
Staff was extremely helpful. We had issues with the online check-in but they were patient and helpful!Vanessa P.
The van had low air on three of its tires, it was due to change, it was very dirty before I got it despite the fact that the charged me $65. U struggles request a refund for services that I paid for that I did not get.Kenneth W.