Truck had cigarettes in it
Taylor Peterson
Customer Reviews for Polk Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to service trucks. Gas levels were incorrect
Amber WilliamsThe only problem I have is that I was over charged 100 dollars. What happened to my refund?
Lorenzo GarnerThere are several drop off places within a mile radius. I walked in and told the lady who I was, she checked and told me this was the right place. Told her about any issues I had with the trailer, signed more paperwork and gave address for mailing of deposit check because I paid with cash. Was told where to drop trailer and that's what I did. Very knowledgeable and friendly lady at the drop-off.
Andrew KingTruck had dog hair everywhere. Fuel level was empty but paperwork stated 1/4. Rear door would not open. I had to drive the truck to mechanic but could not repair. Lady behind counter was alone at gas station and it took awhile to just get the keys because customers were waiting to pay for gas food etc.
Kenneth ValentineThat location had the trailer I wanted so I went there. Computer/internet was very slow so picking up and turning in took 30-45min each. Don’t go if in a rush.
Brenton WestbrookThe air conditioning did not work in the truck, we had to make a 16 hour in mid august heat with no AC. After spending 2 grand on a rental truck you would at least expect the AC to be work. And the seat cushion was worn down so you had to sit crooked while driving. Very uncomfortable and unfortunate experience.
Brent SebastianVery helpful
John TackettUhaul corporate should do a better job of communication with the local rental facilities
Samuel FowlerThe lights( blinkers, break lights) would not work on the trailer. The girl called a manager who did not answer her call. There was no option to trade out. We had to use the trailer with the lights not working.
BRANDON HouserIt took an hour for the attendant to process our order: an hour.
CHRISTOPHER ADAM GRIZZLEThe only option given to me was to drive a truck with a check engine light on. A new option is needed replace the truck and maintain the vehicles you have.
Damon HayesN/a
Dareyun BoykinLast minute break down having to rent a vehicle transport trailer was easily available. Pick up was a breeze and upon returning had to change our location drop off destination simply by calling. Very very please with prices as well. Thanks UHAUL
Cody AndrewsIf a customer arrives at a uhaul location for pickup, and the agent hooks the trailer to your vehicle, YOU would expect the same Disconnect service at the drop off location. I think uhaul web/internet drop off requirements are a horrible idea. Especially for renters who can't lift and disconnect the trailer's. Or have internet connection. I had to pay 2 gentlemen 25.00 to disconnect the trailer and park it in a space. Unbelievable and unsatisfactory.
Eric FountainNever had to self check in a trailer during regular business hours. Kind of a pain.
Daniel MillerAc and heat did not work, check engine light was on , check fuel cap light was on, wipers were inadequate, did not handle well at all.
Kate SimonWhere I order the truck to pick up it wasn't there. Had to go to another location. Trucks shouldn't be rented out of gas station/ stores
Robert WeaverEmployees still in training. Main business is a convenience store with U-Haul secondary. Main person doing U-Haul hours are not 8 to 5 and she works 7 days a week. Staff was very friendly
jim cosgraveThis was not the location I dropped my unit off at. I actually dropped it off at the Anacoco, Louisisana location. Not sure why the Leesville location is showing up unless the Anacoco location is a satellite location of the Leesville location.
Mark ShawThe guy did not hook up my trailer right! When I got to my destination I found out the trailer wasn't even connected! I could have been in a huge accident had it come off. I will never rent through uhaul again!
Starlynn ArambulaThis guy is the bomb. If I could give him and his staff 10 stars, I wpuld. Seriously, keep on keepin on brother.
Adam SzmandaWhen put up no one was there to help I pull something in my back I am in a lot pain the plan I take it back with very very nice and help me
carla bascoI had a confirmation number for a truck in Alexandria, LA but it fell through for some reason. Had to drive 75 miles one way to Ft Polk location to pick the truck up. Ft Polk location was wonderful.
Bickey QuinbyPolite and courteous
TERRENCE CARTERTook a long time to get a dolly
Greg Beasonexcellent customer service
LINUS TEWASMETAWWaited long time in convenience store while clerk waited on store/gasoline customers during which time she went back and forth to entering my information on application (I had pre-reserved this trailer!), print out was not legible - clerk had no knowledge of trailer use
Barth OldsNone.
Karl SheafferNick was badass. Thank you for all the help my friend.
THOMAS BOSTExcellent service! Went the extra mile for you. Highly recommend using them. I would not hesitate to use them again. Thanks for the great experience!
DAVID GANNTell customers to check the straps every stop for gas. Car was unsecured on one side.
Domek FrancoVery helpful and attentive
Karen CloseSeller was rude , and not informative , gave me a trashed truck on the inside , and lied about mileage on the truck and I ended up payin more than I was suppose to . I will never go back to that location ever again !!!!!!
KAMAR MARSHALLGreat customer service will be back!!!!!!
TIFFANI ONEALGreat service!
Allen BradleyTruck needs alignment done bad before someone else drives it. To be safe
levi walterThe address on their website was wrong, called the number and that was evidently a non-working number! Employee did NOT help or even offer to help!!!
Michael McKayWe experienced a blowout on the front driver's side. EverythIng that could possibly be done for us as seniors was done to make us comfortable & to meet our previous obligations. We were thankful to God we had good A/C & good radio signal while waiting to pass the time on a secondary road away from anywhere.
Casandra youngNeed more than one person working BC it takes a bit of time to get what you need, but otherwise it was fine.
MELODY JOHNSONGreat place to rent any moving trucks, vans and transportation trailers. Staff is very helpful and friendly. Overall 10 out of 10.
Nicholas WojdylaIn the uhaul I rented it REALLY needed an alignment. The breaks were jumpy and it's not comfortable for someone who is 6' tall. Thankfully it was only a local move. Driving approximately 5miles to each destination I was terrified while driving this vehicle. The location I rented it from was amazing and I go there everytime I need a uhaul. This uhaul just needed some Matenince.
MEGAN BLEVISFacility did not have a wrench. Web site didn't specify what size ball was needed. employee did not come out to take off trailer when I returned it I brought it back early and still got charged for 2 days. when the price could have been adjusted
Tasha LoiseauTrailer area was extremely difficult to navigate. Everything was so closely packed together. The trailer I used was dirty and parts (chain hookups) were completely unusable. On a good note... the attendant was very helpful. He helped hook everything up and walked me through the paperwork easily. But overall, the parking lot was too small, and the equipment was not very well maintained.
Jeremy MaddoxMake sure that the lights work before a customer purchase it.
Gina HamiltonFewer interruptions for other customers.
DAVID COATNEYIt was to far away from where I needed to be
BELTON SANFORDI was told that I could return this trailer at another location. When I arrived there I was told no, I had to take it back to Leesville. Since I was late I was charged for another day. But when I rented the trailer the woman said I could drop it off at an alternate location. I'll never go back to that site again.
JOHN GRAHAMLights on trailer did not work. They then had my son to follow tem in the U-Haul truck too a shop to work on the lights. Took the shop over four hour to find and fixed the lights. Truck was not clean when my son picked it up and had to waite for them to clean it. Donot schedule anyone else to pick their truck up from this location.
JERRIE COGDELLI have rented u haul trailers many times, and have always had a good experience. This past rental was terrible. It took almost 45 minutes just to rent the trailer, on account the clerk kept walking to assist other customers in the middle of my transaction. The did not inspect the trailer prior to me renting it and it was filled with trash. The trailer was also backed up in a Corner with another trailer parked in front of it, which I had to move. Once I brought the trailer back, they tried to tell me it was late and was going to be charged a late fee. It was 24 hour rental and only used for approximately 6 hours. I had to point out the date and time multiple times before they agreed it wasn't late. Overall it was a poor experience, which is unfortunate because all of my previous experiences have good.
CHRISTOPHER CAMPBELL