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Louise W.
Customer Reviews for Polo Wireless & Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received a great customer service. The staff was very friendly and professional.
Charlemagne M.Tasha was amazing and helpful! She made our experience so easy!!! Will definately recommend her!
Jolie K.I don't like that I overpaid on gas and I wasn't reimbursed didn't like that.
Fayla D.Great Service! Well maintained Uhaul truck.
Shannon S.I rented a 15' truck and all they had was a 10' truck and they tried to tell me it was 15' truck. They did not have moving blankets or furniture dollies which I ordered during my online rental process. Next time I will use Penske!
Mark R.Not a thing… second truck rental from this location in a month… nice people… nice truck…
Joseph D.Make sure the inside of the cabin doesn't smell like the bathroom of a truck stop. Didn't feel comfortable driving. Had to keep the windows down the whole way.
Richard F.Maybe the address should include that they are located at the mobile gas station, I had a difficult time finding them. But everything went very smoothly
Suzette C.Nice people, that's my second time really appreciate it
Palpomio P.The van had a low pressure front tire that I had to add air too. It also had a warning light on about the air bag and the gas gauage said full o the app when it was only 7/8's at best but I couldn't do anything as the girl giving me the keys was worthless and only some clerk at some cellphone store. Not impressed at all
Steven P.Thank you
James B.She was very friendly and helpful it was last min but she was able to help us
SHARON E.Very smooth experience snd very clean
ELIZABETH P.I was told to just sign the paper for the gas mileage and condition of the vehicle before being allowed to see anything. They said gas was a little above half and it was a little below half. Thus charging me $10 for two gallons when I returned it! Terrible location. Stupid website. Every time I tried to confirm my reservation the location and time was changed. This website is a joke. Never recommending this company to anyone!
REBECCA W.Nothing special but got what I needed.
Stanley J.Nothing
GLADYS A.Check the engine frequently.
Alexis M.very good customer service.
melvin H.Order online says no small tuck at this location and says handtruck available. When arrived there was a smaller truck still parked when I came back and no handtruck was available. The lady at the counter was very friendly and efficient it is just the information online does not match reality
Stephanie S.Everything was really easy.
DELMER R.Thank You so much
Lurdes M.Nothing everything was perfect
JAMIE J.Thank You so much
Lurdes M.Tasha was great, van was very affordable
MITCHELL S.The van was in clean when you observe it but it smell pretty bad and I found a live cockroach in the the center console compartment.
ANGEL A.No drop box for keys even though online prompts said there were… had to wait 40 minutes on hold at the location just to speak to a rep. Who than told me to just leave the keys in the van and leave one door unlocked… which I felt very uncomfortable doing… this should not be happening and I will NEVER use uhaul again.
Ryan S.Thank you for making the rental process quick and easy ! Peace and Blessings
GAYLE E.The best and fast way to rent a truck , I will come back for sure.
romulus D.I must admit, I was confused of getting a UHaul from a wireless establishment, but the person there was very helpful and courteous. I would use this location next time I need equipment.
David M.The van I used was cock roach infested
TAYLOR M.Very easy online ordering process
Monica F.I went here after the location on A1A couldn't get the trailer to work. Problem with the hitch being old and locked up. Polo presented me with a brand new trailer. Loved the new hitch system.
Nancy M.All was good
ANTHONY F.Open earlier for pickup
Madeline ann M.Everything was good.
HCharles S.Great location and very professional. Thanks
Scott S.YOU DID. CHARGE ME. TOO MUCH.
JESUNER S.Very small store.
Gregory Paul R.Provide a copy on the spot to close the transaction.
Michel M.The woman was very nice but they did not have an adaptor for the electrical plug and so I had to leave without the lights and then drive to an auto parts store to get an adaptor.
Pamela B.1) Have the recorded starting mileage correct for the vehicle when it leaves the lot. We were charged for 60 miles we did not drive! 2) When we dropped the vehicle off after hours, there was a homeless camp just behind the dumpster next to the parking area. It was very uncomfortable to do virtual drop-off (with all the photos required, etc) while there are drunken men standing nearby or walking by. 3) Conflicting instructions on what to do with the vehicle when we dropped it off.
Momoka M.Excellent customer service
Antonio B.Paying an extra dollar per mile is a bit excessive since we already pay for the rental and the insurance and the gas
Edwin M.No one there. Not an issue. Funny I drove by a large U-Haul lot just a mile before this place. Would have been nice to have someone help me take off the trailer
Duane R.There was no lockbox to drop the keys after the rental.
Deluca R.All good!
Garcia R.Excellent customer service, friendly polite and professional. What a great team they have at that location. Highly recommend.
David Kenneth E.Very impressed. The owners were so friendly and helpful
Megan Danielle W.Was very slow No USB port in truck for cell phone which was odd.
Scott S.I rented truck online, gave credit card info and drivers license already. Should not ask for it again at counter. All you need is confirmatikn number and my name. Waist of my time
RICHARD C.Very nice people excellent customer service
gustin G.Great experience all around!
Bewsee R.Not be ruid and disrespectful worst uhaul place i been too toral lack of customer service
Christopher S.they are very nice and friendly and very quick
Wong A.Great !!!! They far surpassed my expectations !! I will always use this location. They were the Best !! Best Regards, Very Happy !!!
Theresa G.Putting a hold on the credit card is a hassle. My bank holds it for 5 days then releases it. It really messes up my acct. when I'm low in funds.
TAYLOR B.the f-150 pickup ran really bad and i also recieved the uhaul with a screw in it which resulted in a flat that i had to change because uhaul took way too long to respond.
Zachary S.Well i never got the customer service like i should have gotten. I was the first person there at the time i ended up being nearly the last person to leave. I believe i have money coming back to me but no one answered the phone to tell me. It's just to much going on an trying to care for a new born baby at the same time.
Karen K.