Customer Reviews for Pomona Personal Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pomona Personal Storage

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FERNANDO M. on

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Customer did not leave a comment.

Maria C. on

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To expensive

michael b. on

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Quick and painless. Front desk was very friendly and helpful.

randy P. on

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Truck was out of gas, had to wash windows could hardly see out of them. Back of of truck was dirty had to sweep out myself. Only gave me a $18.00 credit for gas, soon stead of paying $2.85 for gas at drop off location I payed $3.45 at pick up location, only offer $18 credit do the math I got screwed, will never use u- haul again!!!

Eddy V. on

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Customer did not leave a comment.

Michael S. on

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As long as you hide the SAFEMOVE charge of $14.00 for the rental without giving the Customer the option to Opt-out I refuse to do business with you again. How do you AUTOMATICALLY add it to the contract without giving the Customer the option? Not fair! And I will make sure to spread the word about this hidden fee. Wait till I YELP you guys, so don’t be shocked.

Daniel C. on

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JIAN Y. on

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Tung T. on

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How can Pomona Uhual allow a random person to use a different person’s account without their consent? Who’s allowing this to happen? Please contact me with your manager directly at 714-855-5689 and speak to Tung / Adam to settle this complaint.

christopher f. on

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Customer did not leave a comment.

Matthew L. on

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Put up a large sign so people returning trucks know to park them across the street; I did not know this and had to back my way out of the area near the office, and there's little room.

DANIEL R. on

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Not much I have no complaints

CANDACE W. on

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Best customer service as always :)

Patrick B. on

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Customer did not leave a comment.

Marvin R. on

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Truck was clean but a tire needed air. Personnel had a hard time locating the keys and it took us 45mins to get the truck.

Dallin F. on

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Bridget was incredibly kind, helpful, and understanding. She went out of her way to make us feel welcome in our new area.

Juan R. on

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Wonderful customer service. Definitely returning again.

Hans C. on

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This is a smaller operation compared to some of the places where I have rented UHaul trucks, but there was almost no wait, and the service was equivalent. I’ll try them, again, if the need arises.

Anthony G. on

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Victor M. on

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They are true professionals.

Jessica C. on

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THERESA C. on

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Candace is a great awesome customer service employee all the employees are amazing

JIAN Y. on

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The lady at the pickup location was really helpful and friendly. Genuinely appreciate the service.

SYLVIA W. on

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Customer service is excellent.

Richard L. on

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Friendly and well educated when it comes to U-Haul very helpful I would go there many many times over and refer to everybody I know great experience

Cynthia D. on

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Candice was wonderful and went above and beyond to make my experience pleasant and easy. She was VERY sweet and friendly. :)

MANUEL H. on

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THERESA C. on

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Nothing Candace has such great coustomer service

Antolin D. on

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firdauzi c. on

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Excellent and thank you.

Eric F. on

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Casey B. on

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Great customer service!

CANDACE W. on

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Excellent service. I will always rent Uhaul trucks from this location.

SYLVIA W. on

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Customer did not leave a comment.

erick s. on

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Candice was awesome!!!

Raylynn G. on

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THERESA C. on

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Nothing , Candace was amazing very professional and very friendly

THERESA C. on

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Nothing , service with a smile

EVELYN N. on

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Steve H. on

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Stay just like u r. ??

Angela M. on

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They had excellent customer service. Bridget was nice and friendly. The process was super quick.

Melissa J. on

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Great speedy, customer service!!

MICHAEL W. on

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Andres M. on

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Jennifer M. on

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Bridget Moseley was the greatest. Super helpful and great attitude! Thank you so much for making our move easier!

JOSE R. on

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Everything its perfect

SARAH B. on

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Cheryl T. on

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I ordered my truck from the Rio Rancho UHaul. I had to P?U my truck here because the previous renter dropped it off here. The computers were down so the attendant was doing everything via her cell phone. My son protected us by taking a picture of the dash with the miles and location in the background. She could only find 1 furniture dolly. The 2nd one was in the back of the UHaul. The truck had not been checked in before we checked it out. I called UHaul to resolve this. I ended up putting in a dispute with my credid card company.

Sophia K. on

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Super friendly people!

Sophia k. on

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Candace was warm and welcoming from the start. She made sure we understood the rental agreement as well as the allowed miles for the trip. Will definitely come back again.