Customer Reviews for Pomona Personal Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pomona Personal Storage

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Sophia K. on

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Super friendly people!

Sophia k. on

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Candace was warm and welcoming from the start. She made sure we understood the rental agreement as well as the allowed miles for the trip. Will definitely come back again.

Eileen F. on

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Rick I. on

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Candace was extremely helpful and demonstrated excellent customer service. Moving can be stressful but Candace was happy, informative, professional at all times and made us feel comfortable about renting the truck. She is a true asset to this office.

billie p. on

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Candace was extremely helpful and cheerful. She needs a raise!!

TIMOTHY D. on

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U-Haul should be u-haul and not be contracted to other businesses. The service is not the same , I really feel like I was overcharged. I will never use u-haul again!

PABLO L. on

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Both ladies were friendly and easy to deal with. I would definitely recommend this location. I have gone to other u-haul locations and customer service is junk, but this is a very pleasant place to do business with.....P.L.

Omiyra O. on

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The woman who worked the counter estas incredibly helpful and nice. She quickly checked in the truck and helped me count the moving blankets that I rented.

GINA G. on

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The lady at the front desk went above and beyond for me.

Marthy s. on

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Candice was great in making sure everything went smoothly. Loved her personality.

Milly Y. on

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LATREASE M. on

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The customer service was fabulous.

Edward Y. on

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michael k. on

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jeff f. on

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Uhaul was very dirty. Difficult to do a walk around the vehicle and assess existing damage due to the uncleanliness of the vehicle. The office itself smelled like cigarettes. I would not recommend this location.

Masood C. on

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Excellent customer service indeed!

maria m. on

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VALERIE L. on

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Great service very helpful esp since it was my first time renting a uhaul, if i need one again i would deff come back, thank you

RYAN W. on

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I'm always treated like family. I've been going to this location for years!

CARLOS S. on

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CARLOS S. on

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Peggy C. on

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MARIA R. on

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The service was ok, What I did not like at all was that the office smelled like cigarette smoke so bad that my husband had to wait for me outside with my 9 year old daughter. The lady was nice and friendly but smoking inside a public place is not acceptable I could barely hold my breath not to smell it was that bad.