Rural town, no gas within 45 min so I was low. Cel service was wishy washy and was impossible to check out w photo. Rep was sweet but only person manning market and couldn't help me.
Lynda J
Customer Reviews for Ponderosa Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff!!! Very helpful!!! Easiest Uhual facility I’ve ever used. Will be back here and here only!
Brian GYour prices on one extra day was crazy it was half the price I had it for that .
helen cGreat mountain location.
Jonathan TGood
XIONG LAll i can think if is getting a ride to the location if a truxk is being rented. I hade to jog 3.5 miles to get there before the atore closed.
micheal bIt was easy to rent. Also, it is local.
Matthew EToo far from the city. There wasn’t a single U-Haul car transport in Fresno, Ca.
anthony gRick, the proprietor of Ponderosa Market, attended to my need for a trailer with professional patience and skill - advising on my light wiring adaptor as well as the characteristics of the unit. Thank you
allyn bActually, it was fine. We registered on line so the paperwork was fast. Took a few minutes, we got the truck and brought it back on time. No complaints at all.
Dewayne FGood location to pick up except Uhaul needs to update their vehicles or at least make sure they are tip top shape van had raddle very prominent fuel mileage was horrible and no tire chains with vehicle now a proud owner of a $149 set I'll never use on anything else....ty
Talon GThe location was nice and the associate who helped us was great and knowledgeable. However when we went to our original location to pick up our truck in Fresno, they gave the truck away while looking to see if they could get us a larger one. They didn’t let us know when looking to see what inventory they had meant we lost our original reservation. Within 2 min the truck was lost. We had to drive an hour away to get a new truck which was the Auberry location. I wouldn’t recommend U-haul for any future movers. However the customer service here was great.
Matthew RIt was good service
ehab aNothing
ken lPickup stop was fine.
Ryan TI have had the worst experience ever. First I was told my truck wasn't available then they found me a smaller truck 45 mins away then when I got there in front tire was bald. Then another rtire blew out during my drive. Also interior light didn't work and the from side light was falling out. The truck was dirty inside and out and I was charged 50!!! for smart move. I told them I did not need it and they said there was nothing they could do-" uhaul put it on and I can't take it off. "
Amanda HI wouldn’t recommend this service at all to a friend, I was practically lied to because you guys didn’t want one of your trucks going so far out the way.
Josh KThe salesperson was really nice however the inside of the truck was dirty with dog hair and dirt all over. He tried his best to clean it out at the moment but it was still there.
Joshua NVery friendly and much closer than Fresno
Robert MI don’t know who is to blame but it took us over 2 hours to get our U-Haul. I spoke to at least 3 customer service reps, the owner of the store we were at, and multiple other people. I’ve rented U-Haul many many times and never experienced something so stressful and frustrating
REBECCA OHave someone available to walk you through the workings of the rental. There was no one to assist me with hookup or making sure that my vehicle was rigged properly with the necessary components. There was absolutely no outside customer service for rentals of the Uhaul as this site is a market. Market customers came first while Owner was in the middle of my transaction. Also what happened to making sure of safety first before the rental left the location. I would not recommend this rental site to anyone.
Beth WIt was a little weird; the person running the cash register for a store was the person renting the equipment. Each customer had to wait for the other to be waited on.
Judy LRick and Bie are wonderful, friendly people. I really enjoyed working with them. But, they need to update their equipment. It took an hour to get the U-Haul truck even though I had previously checked in online because their computer kept freezing up. Also, if a customer came in [the U-Haul location is also the Ponderosa Market], they would have to stop the U-Haul check in and wait on the customer. I probably should not be so critical because their location is up in the foothills [where I use to live] and it saved me a 45 minute drive as I did not have to go downtown - and that really helped me out. So 5 stars for them being there.
JACKSON BThe truck was new and exactly what we needed - thank you
william wVery nice lady , helpful
Jeremy HI made a reservation to pick up at a location 40 miles away from my needed location because of no available equipment in Merced. When I got to the location they had closed before their posted hours said they normally close. I called the number for help and some outstanding lady, (she said she was in Phoenix), pulled a miracle out of thin air and found a trailer I could get to before they would also be closed. She deserves a pat on the back. She went way above and beyond normal customer service to help me out. My only complaint is that after driving all over heck for a couple of hours, wasting half a tank of gas and hauling the thing back to Merced I was charged about $80 more than the Merced to Tucson price because, I assume, the trip was now 100 miles longer. I got no benefit from that 100 miles. The trailer was empty that part of the trip. etc. & etc. If you can make an adjustment on the price I would be grateful. If you'd prefer, just give the nice lady in your Phoenix office a little bonus and we'll call it square.
Dennis SI can see I’m not going to get an opportunity to rate the U Haul online reservation process. Calling the location you want to pick it up at, the preferred pick up location, and not being blatant about THIS location is truly only a PREFERRED location is deceptive practice. It should be spelled out in big bold text, we do not guarantee this location for pick up. What a pain to learn in less than 24 hours that you must drive close to an hour to pick up the trailer you reserved. Be blatant! Be clear!
Russell WGreat easy drop off. The staff was quick and efficient. Nuff said.
Frank BNot a thing. The on line check in and pre-payment option worked well, as the pick up location was a small country store and the clerk was by herself and busy. It helped us both out.
David BWe notified the staff about the bare wires that we found when we unloaded the truck. The placed a non-op on the trailer until it could be repaired.
Thomas HPersonnel were extremely helpful despite issues with the U-Haul system to conform the reservation. Very accommodating and helpful.
Wyatt AThe location is in a small market where the person assisting us, had to stop and check out grocery customers. It would have been nice to have a working printer as the receipt was emailed to us in an area where cellular reception is spotty at best.
POLLY MA very quick and easy drop off.
Jeff MNeed at least 2 customer service people instead of one.
Daniel HThe service was very good. The trailer I rented was perfect for my Ranger pickup and I will be renting it again as needs arise.
Terry LJust keep up the maintenance and good work, trailer towed beautifully, great experience.
JAMES MThe people at the Ponderosa Market pick up point were wonderful, helpful, courteous. Great place!!
Judson GEverything went smoothly.
Chris VExcellent customer service, fast and efficient. U-haul computer is the only reason it did not get an excellent.
Mary KThere was only one person available to do the paperwork when I picked up the trailer. The woman was very friendly and apologized for it taking so long but she had to take care of the customers coming in to the store before helping myself because I was a uhaul customer. The frustrating part was that when I walked in there were three people working in the store, they all walked out and I ended up waiting an hour before I could get the trailer and get out of the store. I did complete all the paperwork online to "save time" at the pick up but literally everything I had filled out did not matter the girl had to refill out everything. I would not recommend people use this location except that coming from Shaver Lake it is the closest location. My recommendation would be to call ahead and see if they have an additional person available to do the uhaul rental agreements.
Susan Svery nice owner, brand new truck
Thomas MEquipment was broken. But was still fired to pay for usage.
PHILLIP DOnly one person to check-in Uhaul and that person also ran the market so I had to wait until they helped the market customers first. Very slow.
RICHARD MThis is a grocery store. Bee the owner is a wonderful person. But she was way too busy to help me (she thought I was coming later but I had made it clear twice in advance that I was coming early and they said that was fine). The truck was muddy in the cab but there has been ton of rain there lately. This location was way out of my way. I was supposed to pick up in Coaresville but they were useless and didn't seem to care. Oakhurst is half closed on Sat and closed on Sunday???
Kevin MHave someone there who actually cares. He was more interested in his grocery store customers than his u-haul customers.
MARK AUhaul system was slow
susan wFirst time over there was a pleasant experience
Christopher SExcellent convenience for those who live in our mountain area. Owner very friendly and helpful!
Clint NThe Transmission was slipping in and out of the gears. I would be slowing down and 4th would jump down to 3rd and would not go back into 4th till I manually shifted from 3rd back into 4th. This vehicle should not have been rented out.
Nathan RMy orginal pick up was scheduled in Clovis Ca. I had to drive an hour in the mountains to pick up my u-haul which was not convenient. The gentleman at the u-haul location was very pleasant.
Shelly BManager was rude. Reservation and pick up location both stated after hours drop off okay. Not True! No drop off and lady was rude when I needed to drop off and she made me late for work. I was there first and yet she helped her convenience store customers first and made me wait.
nathan rI apppreciate having a location in the rural areas makes it convienient for those who don't have the equipment to maintain this style of living.The location need to have on hand the trained personel to recieve ,inspect and see that the customer is served.some locations do not have this and are run by people just tryingf to make some side money
David B