Customer Reviews for Pop & Sons
(U-Haul Neighborhood Dealer)

42 reviews

17035 US Hwy 11 N   Vance, AL 35490

(205) 409-4632

Hours

  • Mon–Fri
    8 am–6 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(205) 409-4632

17035 US Hwy 11 N
Vance, AL 35490

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Sat–Sun
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not sure what happened , but 2 days after retuning the truck i got an mail that said it had not been returned. This got me very worried snd upset. Spent over 30 mins on hold to find out ehat was going on, only to find out that it had been checked in as returned. That email caused a lit of worry and stress while waiting on hold. Then no explanation why thus happened. Was not happy sbout this situation!

Jason P. 
Rating:
3.0

When I got to the location to pick up truck nobody was there who knew how to get me the key. Even though it was advertised as a self check in location. Had to call a number on the door and got nobody. Called again after 15 minutes and the lady said she would try to get somebody down there to get the key. Waited about 45 minutes and finally a guy that was there washing his car called her and went in and got the key. Delaying me for more than an hour. Ridiculous when I wasn't supposed to have to talk to anybody according to the website.

Ronald W. 
Rating:
4.0

Needed to use a pair of dollies but that location did not have any

harold M. 
Rating:
1.0

Trailer was parked in fence. I was by myself couldn't get the trailer out. Was told to call the main office. All they do is take the payment.

Christopher H. 
Rating:
5.0

Excellent customer service.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Wendy O. 
Rating:
1.0

Hire better people because these staff in Vance pops and sons Uhaul is highly disrespectful

Marvin L. 
Rating:
2.0

Wasted approximately 2 hours of time trying to pick up rental on a holiday weekend. Not the fault kid Pop and Sons but the fault of U-Haul customer service.

Terrance G. 
Rating:
4.0

You charge me for Dolly equipment, but the equipment was not in the truck. Please return my $12 dollars

Maria P. 
Rating:
1.0

Niky needs to be nice.

Libby V. 
Rating:
1.0

I had scheduled to pick up the equipment at 5:00, when I arrived at the site at 4:40 the office was closed and a note was on the door that said to call a number for assistance. I did and they said that it would be 30 minutes before they could get there. At 5:17 they finally showed up.

Jason L. 
Rating:
5.0

The u-haul computer system was having problems, but Samantha was patient and professional and helped us through with the delays. They made a stressful situation better! Great place and business. We could not have been happier! Thank you!!!

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
2.0

Ensure the vehicle interior is clean and free from debrit from previous user. Ensure the vehicle is maintained and topped up with washer fluid Ensure the reception area is clean and renter is not bombarded with cats jumping on him.

ANDREWB M. 
Rating:
5.0

It was a good experience and the price was reasonable.

Albert J. 
Rating:
5.0

Maintain what you're doing

Carl D. 
Rating:
4.0

Customer did not leave a comment.

JON D. 
Rating:
4.0

The staff was very helpful with ensuring I had a truck available for rental.. Very courteous...

JEMARQUIS B. 
Rating:
3.0

They weren't open when we arrived.

DEBORAH P. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
1.0

I was billed an extra day. I returned my truck to the destination that was on my reservation and receipt. I was due to drop the truck off by 8/13 8:00AM. I dropped the truck off on 8/12. The destination on my reservation is Pop & Sons Address: 17035 US Hwy 11 N Vance, AL 35490. I called them and they said I was supposed to drop the truck off in a different city which is completely and utterly false. I dropped the vehicle off at the EXACT location on my contract. They said the problem is Uhaul's to fix.

DENNIS A. 
Rating:
3.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl A. 
Rating:
5.0

Very happy with service. Office is normally closed on Sundays but they came in and opened up anyway to handle the rental.

DANA T. 
Rating:
1.0

Was told I would get my deposit ba cc k and they charged me 122.89 for 4 hours. Less thank 50 miles and put gas bck in it.

Daphane T. 
Rating:
4.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

RICKEY V. 
Rating:
5.0

Lack of cruse control on the truck is my only complaint.

COLIN R. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Samantha is GREAT! I hope I said her name right. I told her what happened with my house now being ready and me and my children were in a hotel with our Uhaul parked with our stuff. Anyway, I cant say how blessed I was to talk to them at that location. They soothed me greatly!

SHELIA S. 
Rating:
5.0

The ladies there were very helpful and considerate

George R. 
Rating:
3.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

They were very friendly and helpful

Brenna S. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
2.0

The lighting was nonexistent. Drove by it twice at night and never saw it. Needs a sign closer to the road

ANTHONY F. 
Rating:
3.0

Customer did not leave a comment.

Savannah R. 
No reviews have been submitted for this location.

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