Customer Reviews for Popeye's Automotive
(U-Haul Neighborhood Dealer)

256 reviews

1249 Sutter Ave   East New York, NY 11208

(718) 328-2156

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 328-2156

1249 Sutter Ave
East New York, NY 11208

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

A bunch of crooks tall charged me twice

AKEEM W 
Rating:
3.0

The location was fine and convienent, the problem was the rental app that s suppose to be customer friendly. The app takes too long to load the different steps. The app slow and trying to contact a representative with and issue is ridiculous. The person on the phone at the time of the reservation set it up in a location that was close and no access to the lock box, then the second location there was another person waiting on the same vehilcle, and that situation to took long to retify. It took me two and one half hour to get a truck.

Lula J 
Rating:
3.0

parking is not the most accesible/easy to come by, but otherwise easy drop off

Ronald W 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER F 
Rating:
5.0

Customer did not leave a comment.

Shinelle T 
Rating:
5.0

Great customer service and people

Anthony O 
Rating:
1.0

Human ish was in the back of the unlocked back truck very nasty then the car was over heating

kyra k 
Rating:
5.0

Customer did not leave a comment.

ALTANASHA J 
Rating:
5.0

Customer did not leave a comment.

JEAN F 
Rating:
5.0

Customer did not leave a comment.

Bernard N 
Rating:
5.0

Customer did not leave a comment.

Elliot N 
Rating:
5.0

Customer did not leave a comment.

Jorge G 
Rating:
4.0

Customer did not leave a comment.

Elliot N 
Rating:
1.0

A reservation was created and confirmed for 7/12/2024 at 12:30 p.m. We were told that the system was not working. We were renting the vehicle to pick up some furniture by a designated time.. We waited until 2:30 p.m. After we called the customer service number, they said that the transaction could've been done manually. Due to the delayed rental, we didn't arrive until 4 p.m. We didn't arrive to our destination until 5:25 p.m. We had to leave the keys in the orange box. This is unacceptable and not what we expected from a well-known company. I am asking for a refund!!

Dione R 
Rating:
4.0

It was a very smooth transaction. Everything was straight forward, employees were knowledgeable and very helpful. I would use this company again and would certainly recommend them.

Joe F 
Rating:
1.0

Horrible experience and service rude and liar's I call customer support so they could help me and they didn't also.

Franchieska O 
Rating:
5.0

All good

RONNY N 
Rating:
4.0

Tell the owner to not play around… sometimes people are in a hurry.

Roslyn T 
Rating:
5.0

Customer did not leave a comment.

indra s 
Rating:
5.0

Customer did not leave a comment.

Gordon W 
Rating:
5.0

Customer did not leave a comment.

Britnee A 
Rating:
4.0

Customer did not leave a comment.

Jose V 
Rating:
1.0

Uhaul can answer the phone faster, and be ready for anything that can interfere with reserving a uhaul. Compensate those that the company puts at an inconvenience.

Syra T 
Rating:
5.0

I don’t believe improvement is needed at this point. Everyone was professional and directions were clear. I had no issues what so ever. I would receive services again.

Krystal F 
Rating:
3.0

Customer did not leave a comment.

Jasmine M 
Rating:
5.0

Customer did not leave a comment.

orette p 
Rating:
5.0

Customer did not leave a comment.

adrian a 
Rating:
5.0

Customer did not leave a comment.

Adeline r 
Rating:
5.0

Customer did not leave a comment.

anderson b 
Rating:
5.0

The only thing that I want you to improve is : please try to have som pick up trucks

junior p 
Rating:
5.0

Customer did not leave a comment.

NNEKA B 
Rating:
5.0

More vehicles

Emerson J 
Rating:
5.0

Customer did not leave a comment.

Jarrod F 
Rating:
4.0

Customer did not leave a comment.

TERRY D 
Rating:
4.0

Overall, my experience with Uhul was quick and fast. The van that was given needs a Wheel alignment.

Nadya T 
Rating:
5.0

Customer did not leave a comment.

Laura G 
Rating:
5.0

Customer did not leave a comment.

Chevon M 
Rating:
5.0

Customer did not leave a comment.

Jahquel M 
Rating:
5.0

Mechanical daily checks and much much much much more etc.

Ranford P 
Rating:
5.0

Customer did not leave a comment.

Catalino F 
Rating:
4.0

Customer did not leave a comment.

KAYE B 
Rating:
5.0

Availability

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Mosi A 
Rating:
3.0

The van is not clean

Abbas S 
Rating:
4.0

Customer did not leave a comment.

Natasha H 
Rating:
3.0

There is nothing needed for improvement. The service was excellent

Keneson L 
Rating:
5.0

Keep growing excellent service I will definitely use this location services

Alejandro R 
Rating:
4.0

Good.

Lee L 
Rating:
5.0

Everything is perfect

Christophe O 
Rating:
5.0

Customer did not leave a comment.

KYLE R 
Rating:
3.0

Customer did not leave a comment.

Fauna T 
Rating:
4.0

Customer did not leave a comment.

Ivelisse N 
Rating:
1.0

Dirty Van, with safety hazards

Elisaul R 
Rating:
3.0

Customer did not leave a comment.

Yves J 
Rating:
5.0

Customer did not leave a comment.

Julio R 
Rating:
5.0

Very good service

Marco R 
Rating:
4.0

Not the site's fault but it is a bit difficult to find parking when returning a van.

daisy o 
Rating:
5.0

Customer did not leave a comment.

Tashea B 
Rating:
5.0

Yes

ROBERT G 
Rating:
3.0

Customer did not leave a comment.

Abu N 
Rating:
4.0

Customer did not leave a comment.

Joseph S 
Rating:
1.0

The u-haul truck wasn't ready. I waited 25 minutes for another van which was defective back doors, was severely damaged, and low tire pressure. I was charged a cleaning fee of $35 because their was dirt on the driver's side floor after. I swept out the debris from my boots but guy stated that I will be charge a fee unless I clean the mat. I should have to pay for anything because there is dirt on my boots. I should have left after he gave me the wrong keys to the second truck and had me walk a full block to find the right van. The worst experience I have had with uhaul. The outside of the vehicle was dirty as well as the inside of the vehicle (back of the truck). The owner of this uhaul has special and personal rule for their uhaul. Buyer be ware.

Yolanda G 
Rating:
3.0

Customer did not leave a comment.

Joanna G 
Rating:
3.0

nothing your service is great!

Harold W 
Rating:
5.0

Customer did not leave a comment.

Rigoberto R 
Rating:
5.0

Customer did not leave a comment.

Moustapha D 
Rating:
5.0

Very good customer service

fran o 
Rating:
5.0

Everything was good

jacqueline f 
Rating:
3.0

Even though it's not the location's fault, there needs to be better arrangements for parking returned vehicles.

James J 
Rating:
5.0

Customer did not leave a comment.

Carmelita C 
Rating:
5.0

Customer did not leave a comment.

Victor M 
Rating:
5.0

Customer did not leave a comment.

Miguel R 
Rating:
4.0

Good

rakesh j 
Rating:
5.0

Customer did not leave a comment.

Juan S 
Rating:
5.0

Customer did not leave a comment.

Jefeson P 
Rating:
5.0

Customer did not leave a comment.

Gina O 
Rating:
1.0

Missing sparking plug.Steering shaking& brakes hard to stopping car

Akhter A 
Rating:
3.0

The cab was dirty it was boxes and creats and a bag tshirt

MAKIYA N 
Rating:
4.0

Customer did not leave a comment.

Martin M 
Rating:
5.0

Great Experience

Denise W 
Rating:
2.0

Clean the van

Larine M 
Rating:
5.0

None

Luis R 
Rating:
1.0

Worst experience

rivera g 
Rating:
5.0

Customer did not leave a comment.

Phanny S 
Rating:
1.0

Vehicle had prior damage to it and charged us for the damage unacceptable will never rent from this location again completely discouraged from renting with uhaul again

Tracy G 
Rating:
5.0

Customer did not leave a comment.

Jashim U 
Rating:
5.0

Customer did not leave a comment.

Winel J 
Rating:
5.0

Customer did not leave a comment.

Fauna T 
Rating:
5.0

A little cleaning

DAVID L 
Rating:
5.0

Customer did not leave a comment.

Gelga A 
Rating:
4.0

Customer did not leave a comment.

Trevaughn W 
Rating:
1.0

my delivery was in the Bronx not in Brooklyn what they are doing is called stealing and I delivered it on Saturday and today they continue to charge me

EDER S 
Rating:
4.0

You Can make sure that the back of the trucks are clean for the customer. So that the furniture or whatever we are putting their remains clean and un damaged. Thank you

Carolyn G 
Rating:
3.0

It's a little pricey. But it did the job.😊

JULIOA C 
Rating:
5.0

Good service, thanks

Giash H 
Rating:
1.0

The representative wasn’t present and had to go back three times . Later I was handed key by a 3rd party at 0935 while my booking was from 0900 for a dirty Van which windshield was covered by thick solid ice and no equipment to clean it. Fuel was low and had no direction what to do or how the fueling works as I was a first time uhaul customer. Worst experience ever and not worthwhile.

MD M 
Rating:
5.0

Nothing to improve. Guy that works there is the best. Great service! I recommend to ALL.

Phillip C 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
4.0

Customer did not leave a comment.

GIASH U 
Rating:
5.0

Customer did not leave a comment.

Shameaka S 
No reviews have been submitted for this location.

Additional Services at this Location

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