I am not sure what could be done to make this experience any better than it was. The facility was awesome, everything went as planned. From easy pickup to drop off was perfect! Thank You for being there when our family needed you.
Adam P
Customer Reviews for Postal Annex Oceanside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This also was not my intended destination. The clerk at the Temecula location advised I could drop the truck off by 1227 the following day. She did not mention my preferred destination did not allow after hours drop offs. We got to Oceanside uhaul to find the gates were locked and had to again call customer service to be redirected to an open location across town. Both the pickup and drop off process were horrible. The staff at the postal annex were great.
Teri VI am a customer of U HAUL, Long time & this place is the best, I Will rate this 110 %,,,,, Good Job
EDGARDO ATrick was dirty couldnt fill gas up truck had hole at yhe bottom where gas goes and i showed the store they said they wouldn’t charge me ofr gas but still did
Glenn MMobile check in didn’t work. Mobile checkout didn’t work. Both were clunky experiences that took way too much time and I had to go in to the store both times to talk to someone.
Brian WMuy amable persona
Francisco LGreeted friendly. Process was quick and simple. Equipment was in good working order. Nice work
Frank BGreat customer service made check-in fast and easy.
Mayra MCameron was the young man that took care of me and I found him to be quite helpful, knowledgeable and friendly.
Jeffrey CGood service
JOSE OEveryone was very helpful. The representative helping me out added insurance without asking me if I wanted it. When she gave me the bill she just told me what I was being charged for which included the insurance. I didn’t know it was an option. So I paid for something I didn’t need. That was the only issue I had.
Ron FThere was a discrepancy regarding the cost from the website reservation and the rep at the counter. In the end it worked out.
Melissa BPostal annex did not give me final receipt , they over charged , charged for 50 mile , but i used only 11 miles
Ashak BBed of truck had an old gas tank left in it. And a water bottle left in the cab. Worst part was being told I could not decline insurance coverage, and that it was mandatory to buy.
Philip KThe contract was a one way within San Diego County. The gas was reflected on contract as 1/4 but actual was 1/8. There was receipts and old contract inside the vehicle. The mileage given was not reasonable meaning you would need to factor in return to drop off point with refueling stop on this type of contract, not hit the customer with extra charge for going 7 miles over a given 54 miles per the contract. Which was determined by going straight from the rental center to the destination you were going to.
Sidney BSimple easy check-in and drop-off. Great Job.
AUGUSTINO CThe only problem was the passenger side mirror. It doesn’t hold position. An alan-wrench will do it.
KEVIN SThe truck was not cleaned and it smelled. The passenger side mirror would also not hold it position.
Avedis DThe customer service was very nice and helpful
Pablo DAwesome customer service vehicle clean and reliable. I will rent again from this location.
Martha FIncredible staff at location.
Gregory Nall went smooth
Alin SThe timing you are charged for begins when you pick up the truck. Even though I had set up an account, provided my driver's license at the time I reserved online the clerk at the location, then I had to go outside and load the app onto my phone. It loads very slowly!!!!! Then I had to photograph all of the scratches and dents on the truck. I assumed the gas level the clerk told me was on the truck was correct, so after I photographed the truck and verified the milage, I hit complete. Then I realized the tank had only a quarter tank of gas in it, not the amount listed on the paper work so I got stuck paying for extra gas. Returning the truck was a similar night mare. It was cold, and dark in a sketching parking lot, and I had to run around and photograph the dang truck again. HORRIBLE. never again.
Sharon REliminate the need for repeating the data entry (for information I entered ahead of time when I did the Online Check-In before leaving my house to pick up the vehicle). The service person had to ask for several items that I entered. Why the redundancy? Otherwise it was a very easy process and I was impressed with the excellent condition of the vehicles available at the site.
David NGreat service, quick and easy process of rental.
Dina BBrakes on unit need checking
arnold mEverything was great, good truck, availability, location. But I knew it, they overcharged me for gas. I already filled it with gas :'( And charged me for gas. They also are too busy as a UPS store to adquately checkout U-Haul customers and inspect rentals. They inspect later, and not with Uhaul customer there. Therefore enabling them to over charge customers :'( On google reviews it already said this location is ripping people off !
DONALD GQuick and easy transaction! Would definitely use this location if needed in the future.
Joseph HThe kid with the Afro is amazing at what he does. Complete professional and execute his service quick. Always make me feel welcome when utilizing the Oceanside Blvd Location. I’ve been using that location for the past three years so it has been a great experience. His customer service is beyond reproach. I ll work with that brother anytime.
Pauliasi TAir conditioner damper controls not working - ould not change from floor vents to mid lever vents or to defroster vents. Could not adjust driver seat - would not slide forward, stuck in back position. App was non functional at return - had to call corporate number to return truck.
James HThis location seems pretty good, other than It's not noticeable from Oceanside Blvd. I only knew it was there by seeing trucks as I went thru parking lot on my way to get fast food. I chose this u haul due to having plenty of parking to leave my car. I have used the N Santa Fe location before, but parking is limited.
Jack HWhen people mess with your truck you need make then fix this. Previous person need clean truck from paint. Come on. Make this happen please
OLEH TGreat job really appreciate the hard work everybody help me out with getting the truck on such a short notice thank you again
stacey sKeep up the great work team!
Angel MGreat place to do business. Great service from start to finish. Very reliable location, excellent team. Speaking clear and took the time to communicate with me. Highly recommend
JOSE LI called to confirm my order earlier in the day and when I arrived the dolly I needed wasn’t available. The staff member that checked me in wasn’t the best listener and kept pushing another dolly on me that i stated wouldn’t work. His customer service was mediocre, he kept answering phones while working with me, and didn’t give me any information about the truck. He was busy, which I get, but the customer service was subpar. The manager working with him wasn’t great at explaining my order either. They both seemed overwhelmed.
Monica PThey gave me wrong information. They said it's 1/4 of gas but when I drive it, it was completely out of gas. I had to pay 25 more for gas to refill it which they didn't accept and irrespectfully answered me. I won't recommend and use you anymore. My worst experience for truck rental.
ABDOLLAH GVery nice group
Nate MGreat place for business. Excellent customer care/service Ready to work with you, and go that extra mile Great communication. It's been a pleasure. #GETYOUSUM
JOSE LGreat place to visit Great service, great customer service. Very understanding #GETTIYSUM #UHAUL
JOSE LI've used uhaul many times and this place is the worst. The rental truck was filthy, and not cleaned after the previous use. It smelled like cigarettes and there were ashes everywhere. The back if the truck was not sweeped out and had trash and other items from the previous renters. To improve for the next renters, clean out the rental trucks and double check the mileage and gas levels. I have pictures of everything if uhaul customer service would like to verify my claims.
DARYLE FDon't fix it, if it ain't brok. The service provided by the Postal Annex employees was excellent. Special shout out to Letty and Dominic at this location.
Yvonne SAmazing customer service!
Noe LGrateful
RICARDO SLeticia, the clerk that helped me, was super helpful and made the process very easy.
JOSEPH PNone
Tripler LI forgot the name of the person that helped me but he was a younger kid. VERY helpful and I couldn’t be happier with his service.
CHRIS HFriendly customer service. Only area of improvement to note is speed of return because after dropping out keys it took a few hours to complete return and get receipt.
Omar CCould use more direction
Marta GStaff was very helpful and friendly. Easy process. Thanks!
Kate SWouldn’t recommend UHAUL to anyone.
Gracie TBase price is misleading at $46 - ended up beyond $220
William MThis is for UHaul equipment, the tires are typically worn/beat up and the ride is backbreaking because of the front suspension. UHaul needs to do the maintenance on these trucks? This is nowhere near a smooth ride. Plus they need to upgrade their interiors, USB ports to audio? Charging port?
Michael H