Nothing to improve - I will highly recommend! Super clean van, windows were spotless, seems well maintained.
Theresa M.
Customer Reviews for Postal Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much it was pretty much perfect
Brian S.Alex was super friendly and helpful. Top notch
Donald E.Alex was very friendly and thoughtful. He showed me the car in details.
Wen W.Alex was amazing!! He went beyond what he could do to help us. Will only go to this location from now on.
Sanjesh P.The people were great they had what I wanted at the price I wanted I would go again in a heart beat
Brian S.None
David M.Alex was very helpful and informative
Kathleen F.The service was above what I expected. I don't see anything that needs improvement.
Randal S.Customer Service Reps were professional, courteous, and happy to provide service.
Abel A.This is the FIRST U-Haul location where the people were actually polite and friendly! I would recommend this place to everybody!
Irene F.The lack of tailgate maintenance on the truck created a dangerous situation.
leonard H.I think they need to have clearer signage telling customers which counter to go to for U-Haul. Other than that, my experience was great.
John C.Easy and quick. Good service!
Tony S.Keep up the good work!
don H.Unless you explain the charges on this e-mailed bill .Can someone contact me reguarding this bill ? Thank you so much for your e-mail , the represenetive said they were busy and would send the bill by e-mail. Thank you , Marcos Ocampo 310-714-3597
marcos A.Great customer service.
keiko U.Lower your milage rates. This is the third time this year that you have raised the per-mile rate for the rentals. It amounts to HIGHWAY ROBBERY! You should be ashamed of your greedy selves. Next time I will look into renting from your competition. Surely they can't be as greedy and selfish as U-Haul.
MICHAEL P.Reduce EXORBITANT costs! $334 to rent a truck for ONE DAY is ridiculous! You'll definitely lose a lot of business outside of local hires with your present charges.
Harry S.Location was great employees were helpful Van was in great condition
Brian F.The agent I was working with misrepresented the capacity of the 10ft truck to me; he said it could move a 1-2 bedroom, rather than the studio apartment-1 bedroom it actually can.
holli M.Friendly and speedy service. Will go there when I need a van.
Candy L.Great customer service. Arnie and his staff really care about the customers. They are warm and make you feel like a friend not just the next rental. I have had to rent every weekend for the last month. This by far has been the best experience I have ever had with Uhaul. Will always rent here in the future. Arnie you're the best!
LaTescia E.Why was I charged twice? Still has not been resolved after a week. There was no sign that says "U Haul" visible from the street so we spent time looking for the office
Louella C.Your per-mile prices are WAY too high! Since I rent vans often to carry my wares and equipment to art fairs, I am going to find a different vehicle rental company that is more affordable. While I like this location and their staff, I can not afford your outrageous mileage prices. And now that you have raised the prices again, you are forcing me to your competitors.
MICHAEL P.Very happy with all aspects of my rental. Quick and easy pick up & return plus a nice clean (and new!) truck. I will definitely use them again.
Paul W.It was not clear to me when I made my reservation online that I would pay double for all of the rental equipment (dollys and pads) since I rented the truck and equip for 2 days. Also, I don't think your online system allowed my to pick my pick-up time, which I would have liked.
Danielle N.Albert was awesome!
MATTHEW L.Very friendly and helpful staff throughout the rental experience.
Glyn D.Albert was great. Very organized and very efficient. He explained everything well and upon returning the van the checking in was very smooth. Would recommend Postal Solutions as a pick up spot.
Eric B.I thought everything was very convenient and efficient.
Lee K.Stop charging so damn much in mileage fees. Really? $.69 per mile? That is literally highway robbery! As much as I liked using that nice, new, clean truck, I will probably look elsewhere next month for my next rental because of your outrageous mileage charges. As for Postal Solutions, they were great! I would highly recommend them.
MICHAEL P.Fantastic service. Would definitely rent here again. Thanks!
Daniel L.Staff was great.
JAMES T.The place and the personal were excellent
Joel R.Great service. Would use them again.
ANNE O.no complaints!
Michael C.I have called Uhual customer service to complain 3 times that I NEVER RENTED ANYTHING FROM THEM! Someone must have miss-typed their email address because I have gotten emails, receipts and this damn survey from your company. Unfuckingbelieveable.
John B.Great service !
ALEX L.Get rid of that STUPID E-ALERT SYSTEM. It not only embarrassed me, but it delayed my rental for 20 minutes. Furthermore, I had already paid the bill that was flagged in the STUPID E-ALERT SYSTEM. The only reason I was delayed is because your STUPID E-ALERT SYSTEM FAILED ME. Besides the STUPID E-ALERT SYSTEM delay, the rental was great. The staff at Postal Solutions was friendly and professional. The rental pick up truck was great and even drove better than my own car. But that STUPID E-ALERT SYSTEM, GRRRRRRRRR!
Gerardo L.The team was great!
Sarah F.Speed up the pickup process I got shit to do
WILLOW BRET E.Great Customer Service - informative, efficient, and creative.
REAN B.EXCELLENT SERVICE, PROFESSIONAL , FAST AND EASY TO RENT FROM HERE . WOULD DEFINITELY RECOMMEND AND RENT HERE AGAIN. THANK YOU ALEX
Julianne D.friendly and excellent customer services
ALISA R.Alex was a pleasure and the location was ideal. Very Satisfied and will use again should the need arise. Bill Helm
WILLIAM H.Alex was great. Having had to move quickly, he was understanding of my stress and very helpful. I couldn't have been more pleased. Thank you!
LISA F.This location was troublesome. They rented me a truck that was dirty but not too bad. I returned the truck a couple hours later and they said that the truck was clean when I received it. The manager argued with me despite my ability to prove the vehicle was dirty prior to me renting it. Poor poor service and unacceptable behavior.
RODNEY H.Excellent service and great staff...
Edson A.Everything was great. Alex, the customer service rep for the business was a great credit to the U-haul franchise. He was very patient and professional. Alex was an employee of "Postal Solutions", however he knew that Uhaul offers great customer service through their franchisee locations.
JEFFREY H.Albert did an excellent job on customer service and explaining everything properly. Keep it up!
Ahmed N.I just relocated from out of state. Although I had provided all the required information when I registered online, I was held up at the front counter for almost 25 minutes providing additional information because I had an out of state license. My employee ID badge confirmed I worked for a large well known company. The clerk said he would need to keep my employee ID badge until I returned the van. This was totally unnecessary and unacceptable given that I provided a confirmed local address, local employer and local reference that was called to confirm my identity. I rented the van for 3 hours ONLY to pick up one piece of new furniture. Check out process needs to be changed, if information is provided online upfront, actual pick up should be more expeditious. Pick up was way more complicated than it needed to be!!!!
Lisa E.Great service
WILLIAM W.The staff were extremely helpful and friendly. Although they were very busy they were calm and efficient. The price was good too.
Robert T.very friendly staff
Alex M.Alex was fabulous!!
Maureen L.The customer service, equipment, and assistance at this location were all exemplary. However, it was EXTREMELY inconvenient that I was required to provide an alternate phone number WITH a voicemail service. I, like MANY modern Americans, only own a cell phone. My ONLY alternate number was my work number. I provided it, but because it doesn't have a voicemail, I was forced to offer a friends number just to get the rental. This is an outrageous policy, especially given today's technology. But for this absurd inconvenience, I would have rated my experience excellent. This will certainly impact how likely I am to recommend UHaul to a friend.
Garrett B.Very friendly customer service
ANNE C.