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Customer Reviews for PostalAnnex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some issues with drop off confirmation but the staff took care of them quickly.
DANIEL SExplained that when fueling up the pump stopped and would not let more fuel in and rep stated maybe that is why it was only returned with a half tank showing on the gauge. I believe the fuel gauge is not working right.
DUSTIN NGreat seevice
WILLIAM CTom,Carole and Team A Tremendous Asset To The Mauston, WI Community!!! Best of The Best!! Gratefully, Thank You! Robert Troka
ROBERT TNIce guy, drop off was fine.
Matthew CGive what you promise! And look at your contract that you provided! I'm going to dispute this charge and I will not use uhaul next month when I move!
GALE UThey were pleasant considering the pick-up location didn't let them know we were dropping off there. So created more work on their part and took longer for us to drop off. There was no issues with what was charged to the credit card so that is what matters and we only needed for a 50 mile moving trip.
MICHAEL BSmall error where location didn't realize my reservation was at 10:30am and had left. This made the start a bit slow but both my too bad.
JAITLYN GWarn them about hidden bogus fees.
Michael CTom and Staff, Thank You!!
ROBERT TNo personnel dealt with.
Peter BHad to wait about 30 minutes due to short staffing
HARTMUND SNeed to make the reservations process more customer friendly, and having the requested equipment at the desired location
Brian WTom has always been helpful - my first uhaul rental. Will be renting again next week. He had to contact he uhaul contact a couple of times since the system did not list any 20ft enclosed trailers which did take time out of his day. I am retired so mhy time is flexible.
Bill BVery knowledgeable very thorough great service.
Cindy BI had an excellent experience with the associate in Mauston. The website, however, was very technical and difficult to navigate. If not for the very good personal service at this location, my ratings would not have been nearly so high.
DAVID ANice staff laid back overall good, thanks!
ALLEN CTotal experience was impressive. Both of the people I spoke with were very courteous, knowledgeable, and helpful. I would definitely rent from Postal Annex again.
Michael KThe trailer did not have a jack or stand lifting the tongue up. This has a very heavy hydraulic brake system mounted to the tongue making it very difficult to lift. Not until after I had lifted it was I told there was a jack somewhere outside.
Bruce EProcess was slow for pick up.
Bruce EThe location, service, and equipment met expectations and I was very satisfied. However, the emailed contract was too hard to read and instructions for after hours return were difficult to find and the app did not work
Jon WAwesome service and very friendly
Clay MThanks for your service Great persons that help in everything I need
Abraham GHelpful friendly staff
CRYSTAL KWent very smooth
terrence bAll Good!
Tom W