Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Postmart is the best!

Rating:

5.0

use this location every time. always all good. thx

Rating:

1.0

I did not realize I was using a location that was not a UHaul dealer, but rather a 3rd party. The owner of the store was unhelpful and kept asking me to call UHaul to get my questions answered. I'm thankful I had a smart phone however I don't feel comfortable using it as a check in device, and the owner told me that if was a requirement from U-haul. Even though there was a sign that says the U Haul representative could use their UHaul scanner to do this. The store was a MESS and it did not feel safe. it was also hard to find the store, and I didn't know where to pack my car while using the truck. Overall not a great experience. Please do not rent from this location.

Rating:

5.0

Great service. Knowledgeable staff. Very helpful with answering question. Efficient during the pickup and delivery of the trailer.

Rating:

1.0

Office is cluttered and messy. Agents are less than helpful and sometimes downright rude. I will be filing an official and more complete complaint in the coming days.

Rating:

5.0

Easy way to drop the keys off sometimes the app doesn’t accept pictures of the mileage on the dashboard

Rating:

3.0

Trailer was old and had no tie downs on sides of trailer,made a mess of all my stuff

Rating:

5.0

A little hard to find initially but staff provided directions over the phone.

Rating:

3.0

The process of everything on the app is horrble. The checkout process is even worse. It should not have to take anyone longer than 5 min to checkout. Just a horrible experience. Most likely will ot be coming back.

Rating:

3.0

The truck was damaged in several places. The back of the truck still had equipment in it from the last rental and I don't think the person renting it to me was even aware - I could have walked off with a dolley and 6 blanket pads.

Rating:

3.0

Too much paperwork involve. Some states I have rented from don't have near as much paperwork and bunches of pictures taken.

Rating:

5.0

online reservaton had way too mamy requests for add-ons

Rating:

1.0

Horrible service

Rating:

3.0

Very unsatisfied with the final fee paid and how I was charged for gas even though I brought the unit back with the gad replenished. Not a good deal for a short rental period with minimum miles . I will not be recommending U-Haul for local rentals.

Rating:

5.0

Thanks for service

Rating:

3.0

I can not answer the last 3 questions as the drop off was close. I put the key in a drop box.

Rating:

5.0

The door on the passenger side was brokening but over all it was good.

Rating:

1.0

Clean the place and better customer service!!!!!

Rating:

5.0

The Postmart center was excellent. Fast service and friendly person helping with reservation. Would recommend.

Rating:

5.0

Thank u

Rating:

3.0

Interior lighting was very low on dashboard, hard to see at night. Was charged $10 for cleaning interior, but could not find photographic evidence. App was difficult to maneuver, did not seem to have a "finish" to close out after dropping off truck after hours. Finally, odometer needle seemed to be off, paid for 10 gallons of gas for $32, only drove 39 miles. If these gripes were fixed, I would consider it a good experience, worth the money. Little things add up.

Rating:

2.0

It turned out to be so much more expensive than anticipated. A $20 service fee for returning after hours because the office closed at 3:00 is ridiculous. My fault for not reading more carefully, will not return to this early closing location ever again.

Rating:

4.0

It's kind of hard to find at first - I was looking for a sign saying 'UHaul' out front. I finally went around the mall building and went in the door by where a number of UHaul trucks were parked.

Rating:

3.0

The new rental/app/text messaging process is annoying as hell and the employee at this location didn't make it any better, he was condescending and difficult to understand.

Rating:

3.0

small equipment yard and hard to turn around with trailer attached but doable, trailer was in good conditon and pulled well on my trip to ohio

Rating:

5.0

Owner very helpful.

Rating:

5.0

Owner very helpful.

Rating:

4.0

Location kind of hard to find Even with Google Better signage would be helpful

Rating:

2.0

We loaded our van the night before. There was rain and there was water in the back the next morning when we were unloading. Please maintain your fleet better as property is potentially damaged.

Rating:

3.0

AC did not work and the truck was not clean. The gas gage was also below 3/4 but when I checked the truck back in it said it was supposed to be above 3/4 so it is clear the employees are not checking the trucks in between rentals.

Rating:

3.0

I didn’t like the fact that things wasn’t explain to me

Rating:

2.0

I smells scam in this place. Right at the beginning I feel something was wrong. I checked the gas level once I hop on to the truck, it was about 1/8. Then I stepped on the break and hear noise from the truck. Suddenly someone ran into me. Telling me the gas was 1/4 of a tank which surely is not since there it didn’t even close to hit the 1/4 bar. He ignored my concern about break noise. It seems that he only care about the gas level but not the safety. At the time I returned my truck. I was late I expected to pay for another day rental. I was charged around 211. Got a receipt the other morning around 7am. I thought it was settled. At around 9:30am I received another receipt, I was charged for 380. The reason was the truck wasn’t clean and the dolly was missing. Bull crab. I cleaned and sweep the floor intentionally to bring it back like new. They said they found one piece of glass on the bed. One piece? $25. Screw it. Why 380? They said one of the two dolly was missing. Well, I only rent 1 dolly and it was right there on the truck. I called the CS hotline, the operator contacted the owner of the location and they agreed to refund me missing dolly charge, since I took a picture at the time of dropping off the key. As a conclusion they place is operating with a poor business practice very scam alike. They will fake the gas level and try to charge you for something that you didn’t use or didn’t do. They will fake you with a first invoice and if you didn’t pay attention, you will get hit with a second one. And if I didn’t purchase the car insurance with them, they will probably charge me for the malfunction break with make abnormal noise. Be caution stay away with the people.

Rating:

5.0

easy quick affordable

Rating:

5.0

Happy

Rating:

5.0

Get a working app. The UI for the U-Haul app is so broken.

Rating:

2.0

The store is not clean. The customer service person did not seem interested. There is no customer parking any where near the vehicles.

Rating:

5.0

I love UHaul trailers. Inexpensive and very useful. Service and communication is great. We did have one hang up on my last move, but overall they are organized.

Rating:

3.0

Customer service was horrible. It was so FILTHY inside you have to watch everywhere you step. He was a little rude. I will never use them again.

Rating:

5.0

The truck was clean. The AC was wonderful! The agent was pleasant.

Rating:

5.0

Keep as is. Like the process

Rating:

5.0

Service was great!

Rating:

5.0

Very Satisfied!

Rating:

2.0

Not friendly. This location has done things so different than other location like take picture of my face, take picture of my id front and back. Im not even 100% sure if thats even legal.

Rating:

5.0

N/a

Rating:

5.0

Picked up using my phone. It was quick and easy.

Rating:

5.0

We have rented from this location in the past and have always been pleased with the equipment and service. Very easy and friendly to do business with.

Rating:

5.0

The individual here was excellent, he was knowledgeable and efficient. I was in the truck in minutes! Great location great service.

Rating:

5.0

Nothing. Excellent!!!!

Rating:

2.0

Owner/Operator very unfriendly; almost rude. Office is a mess.I used him only because he is a small business. No more. I’ll go to big operators. He should shape up or ship out.