Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)

1770 reviews

244 S Randall Rd   Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

(847) 468-6182

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/10/2021: Closed

Services at this Location:

Contact Us

(847) 468-6182

244 S Randall Rd
Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/10/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Store was filthy. The trailer did not have any type of Jack so I had to help the gentleman lift it onto my truck. This also made it problematic when trying to unhook it, load it, and hook it back up.

TAMMY F. 
Rating:
2.0

Customer did not leave a comment.

Arthur L. 
Rating:
1.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

EDGARDO P. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

GUS K. 
Rating:
1.0

Person who called me from the PostMart was rude, insulted me and then hung up on me. While the app is very convenient and useful because most of the U-Haul locations are non-related businesses and no one is available to assist you when you arrive, it needs to be much clearer as to what else is required when you are advised to check in online. I was contacted via phone 4 times on my last rental, when they wanted to know if I was going to pick up my trailer, which I did, 30 minutes prior. I was then called by another U-Haul regional corporate somebody who then told me that I don't have a contract. I advised that I have an account on file, I completed the on line check in, provided a credit card AND photos of my Drivers License, front and back. At which point, he told me that I needed to sign a contract and that they have called in the trailer as STOLEN. STOLEN. They have my credit card and drivers license and an online agreement and they threaten me with it being stolen? I told them that if that was the case then I probably should pull over, (I was 2 hours from home by that time) and just drop off the trailer as I didn't want to get arrested!. At that point, he lightened his threats and said that the owner of the shop where I picked up the trailer would contact me. Ok. I Hung up. A few hours later, I was rudely called by a man who said that I intentionally stole the trailer and left without signing a contract. I advised him of the same I described earlier here, and also that his door in the back of his strip mall store was locked AND there's a sign that clearly says, check in online and take your rental. He yelled something about demanding that I not argue with him. I advised him I was in Ohio picking up a car. It was a car trailer I rented and would be returning around 6. He then said something about them being closed by 6 and I said it's NEVER been a problem for me to drop the trailer in the lot because the trailers NEVER are locked. So it would be easy and I would check out online as well. It was at that point he said something else rude to me and hung up on me without saying anything else. I received an email with the contract about an hour later saying that all was fine. Get your stuff together U-Haul. This could be so easy considering that your agents are selling appliances or packing boxes and are not staffing the rental lot. If you need to get a contract physically signed, SAY THAT on the online form you ask everyone to complete AND put it on the damn sign at the lot. NOTHING says to come in and sign another agreement after you agreed to one online. Totally unnecessary. Could have been a very good experience, because I love the car haulers, they are terrific for trailering cars. But I don't need someone threatening me for something I didn't do wrong, aside from the fact that they would report it stolen. I can say one thing. Good thing someone figured out this was a bad idea. It's also a BAD for customer relationships because its something that makes no sense. I'm a return and honest customer. I wasn't treated like one.

David M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Dropoff process after hours was UNUSABLE! The website wouldn't use my location services to verify I had dropped it off at the correct address. So I switched browsers and the location verification worked, but when I had to take a picture to show where I left it (with the other trailers, duh), the camera wouldn't load so I had to borrow my friends phone to use the shitty website. And the buttons you have to click through that show you how to unhook the trailer weren't helpful because I had already unhooked the trailer. Fix your website U-Haul. 1/10 experience for that reason.

BRIANNA W. 
Rating:
5.0

I have been going to this location for years! The owner has always been friendly and accommodating ! I wiuld highly recommend rhis lication!

VICKY R. 
Rating:
3.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Store manager help me to connect the trailer and show everything

OLEKSII S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

Online customer service was horrible, no sense of urgency and not helpful at all.

Demina G. 
Rating:
5.0

We have used this place twice for our rental unit. Nice place. No complaints. Planning on returning when we need another rental unit.

Gary H. 
Rating:
3.0

The pickup process was atrocious. The link to pick up the truck after hours did not show up until after I changed the pickup time to be later that same evening. I tried this out of depression after calling customer service and waiting for an agent for over 30 minutes. I am hoping U-Haul can fix the glitches in their after hour pickup process.

Robert V. 
Rating:
5.0

I appreciated the kind service,the safe vehicle and a great price..

MARY P. 
Rating:
5.0

Customer did not leave a comment.

CALVIN F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

Drew K. 
Rating:
4.0

Customer did not leave a comment.

BOGUSLAW K. 
Rating:
5.0

Everything was perfect

JIM C. 
Rating:
1.0

I had to move the key around in the the ignition switch to get the vehicle started. Told the manager about it and hr acted like he didn't care. Very poor coustomer service.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

After having my reservation canceled and rerouted 3 times, including at least one "guaranteed " reservation, I was quite frustrated. How can you rerouted someone to a facility 15 miles away, especially after accepting their reservation? That means an automatic $30 increase to the rental there and back. It's 2021, your reservation system should know when a truck is at a specific location. Come on UHAUL, you can do better.

JAY S. 
Rating:
3.0

I could not take a picture of my license or the trailer when returning it. I have not had this issue with any other application. Luckily someone else was returning a pickup and let me use his phone.

GENE S. 
Rating:
4.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Rental van was clean and in good shape, had no issues with the van or location. The U-haul app was a pain though; every time the app required a photo be taken, it would forget all the steps I'd completed in my checkin/checkout and start over from the beginning. For both checkin and checkout it took 4-5 attempts to finally get it to work.

Christina P. 
Rating:
3.0

Language barrier between Indian rep. and myself led to wrong drop off location. Ended up on the phone with uhaul for ANOTHER 45 minutes to fix it...

Gregory S. 
Rating:
5.0

N/A

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Lee E. 
Rating:
3.0

The attendant wasn't friendly at all

DORACI P. 
Rating:
5.0

It's all good!

VICKY R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
4.0

Everything was great with the location and the equipment. The price was price gouging as I found out when I dropped it off.

Dominic T. 
Rating:
1.0

I need someone to call me that can fix a bill as I am done trying to call.

Rory P. 
Rating:
5.0

Do not charge another day just because the drop off was after hours, it's free money and you don't need it.

Scott W. 
Rating:
5.0

extremely pleased with the staff and equipment. very knowledgeable and professional. no comments as to how to improve.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Postmart guy who rented to me was Polite, effective and very helpful. Made the whole experience simple and easy.

MATT H. 
Rating:
5.0

Customer did not leave a comment.

Lanette P. 
Rating:
5.0

The buddy at the counter really knows what he talking about. He gets you in and out in no time and listens to your concerns. He was extremely friendly and helpful. Would highly recommend his location strictly based because of the convince and the location location location.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Self check in wasn't working. It okayed our location but wouldn't let me finish self check in. Cost me 20 dollars.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
3.0

Trucks are hard to find

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Nothing comes to mind

VERNON P. 
Rating:
5.0

Notify customer that the self pick up and drop off will take about 10-15 minutes. I wasn't expecting it and I had a Uber waiting for me but besides that I would Rent from U-Haul anytime I need in the future. Great prices friendly service and convenient pick up and drop off locations.

Maria F. 
Rating:
5.0

Let the customers know they park the trucks in the back of the plaza.

Kimberly N. 
Rating:
4.0

The trailer leaked while traveling in the rain.

Tracy K. 
Rating:
4.0

N A

herb N. 
Rating:
1.0

Moving took longer than I expected. But WOW! My bill was originally $135.. jumped to $199.. and just today.. they added an additional $59.70 with no explanation. The guy who works there was genuinely hostile towards me when I returned the truck yesterday. I have rented from U Haul every time I have moved in the past but I won't again.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

This is the very easiest and best way to rent moving equipment and would recommend to anyone.

Brian L. 
Rating:
1.0

The person behind the counter has no customer skills, they acted as if i was asking for a favor and not paying for my rental. Honestly this is the first time i rent from uhaul and i think i will look for a different company.

ARALIN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

My experience was perfect.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Lower the price. It's ridiculous that I had to pay over 300 for this truck

Jason S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

Customer did not leave a comment.

Eric-Jan G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Piotr G. 
Rating:
3.0

Customer did not leave a comment.

DAWN N. 
Rating:
4.0

Customer did not leave a comment.

YARKO T. 
Rating:
3.0

Customer did not leave a comment.

TARYN P. 
Rating:
5.0

The app on my phone worked perfectly this time. The last 2 times I have used the app it did not function properly. There were still issues when it asked if the vehicle was clean. I said no and tried to take a picture. The app would not allow. The truck floors, doors, steering wheel and dash board were dirty and not clean.

Stephen J. 
Rating:
4.0

Have a smile on your face when greeting customer.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

ASLAM M. 
Rating:
5.0

Customer did not leave a comment.

Junaid A. 
Rating:
5.0

Customer did not leave a comment.

Carol L R. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Everything I thought was a good experience no improvement needed!

JOHN M. 
Rating:
3.0

I've used U-haul at least 6 times over the past 10-12 years and this was by far the WORST experience I've ever had! I had to cancel 2 other reservations with them before I got this one that I actually used, but only because I absolutely had to. If I had ANY other choice I would not have used them. This last rental was a complete nightmare!!!

Rebecca T. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

None The equipment was ready for me and served its purpose.

David S. 
Rating:
3.0

You need to have jacks available to help get trailers onto hitches. My hitch is somewhat high and it was difficult without a jack to lift up the tongue of the trailer.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL R. 
Rating:
5.0

Customer did not leave a comment.

ARNUR O. 
Rating:
5.0

The location is great and the service is decent. They need more help at the location. The U-haul app is terrible and did not work at all.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

ARNUR O. 
Rating:
5.0

Customer did not leave a comment.

Nikesh P. 
Rating:
3.0

Needed to return equipment behind the store/strip mall front and the directions were not clear. Unable to use the U-Haul app or website on my Samsung Android phone to return the trailer (had this issue on other rentals). Had to go back with my Apple Ipad connected to my Android phone to get the App return to be accepted. U-haul appears to need to make sure their App / Website to work on an Android.

Scott S. 
Rating:
5.0

Incorrect Bill no one return my call or message to fix the error.

JACQUELINE T. 
Rating:
5.0

Customer did not leave a comment.

Mirela C. 
No reviews have been submitted for this location.

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