The gentleman there is very nice and informative on the area....
Vicky S
Customer Reviews for Pound Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brian was very helpful and accommodating of our situation; he saved the day with our car breakdown on New Year’s Eve - highly recommend!
nick fIt’s been a while I haven’t met a person with a good attitude as his. He was nice and kind and helpful with the equipment and everything else.
Juan BBilling was double the estimate! No more for me, and I run a moving service with rental trucks.
steve bI called in advance to schedule a pick up in La Grande. I NEVER got a call from uhaul. I had to call and to find out my pick up location was over an hour drive away round trip. Not happy at all about that. The guy there was nice and very friendly. Little hard at hearing and took a bit at the computer. Honestly my poor rating is more about the service leading up to pickup.
brandon tThe fellow came out and greeted me and took the keys. He didn’t seem to be interested in anything else. I thought he would want to inspect the vehicle? But I guess not? I simply dropped off the vehicle with a half tank of gas and went home.
alan bAll was good!
robin mCar hauler should never been let out. All of the marker lights did not work and there was extensive damage to the drivers side stabilization bar. No contract was given and I didnt even know how much I was being charged.
stacey tJohn was very nice and helpful, Thanks!
James CThank you Brian, you made check in easy!
Kammy WShowed up to pickup the truck and no one was there. Called the number and it took the person 30 minutes to get there and another 30 minutes to get their computer working before I could take the truck.
Chris DEverything was done. Thanks
elentina oVery friendly station attendant
Richard WThe truck needed sweeping but otherwise everything was great!!
fawn rThanks Brian for going above and beyond to locate a trailer for me with short notice!
cindy hGive this operator better WiFi service, as this location is in a small community.
Kenneth N20 mile round trip from my town which has 2 rental centers located in it, not sure why I had to drive out of town to drop it off
RUTH DNothing.mr.pound was very good at answering questions and very helpful.thank you.
emma CNo pig tale for car carrier at this location. I had to drive 35 miles extra to pick up the equipment even though i had booked the reservation well in advance. This was a big in convenience for my wife and I.
Harvey BNo pig tale for the car carrier available, had to stop at a different location to get one.
Harvey BIf the uhaul drop off location unhitched the trailer for me it would have been much better.
Levi FGreat service
Joy TVery friendly service. The only thing he could of done differently was hall it for me. It was a pleasure
beth jvendor went above and beyond for us due to our truck and trailer accident and drove us around personally, great service
Charlene D5/30/2018 Dear UHAUL, On 5/3/2018 I reserved a 5 X 9 Utility Trailer to pick up in Laramie, WY on 5/26/2018. I received an email confirmation at that time from UHAUL. On 5/25/2018 I received a text message at 7:10 pm that pick up would be in Walden Colorado. I then phoned UHAUL for the Laramie area and she told me she needed to check a few things and she would call me right back. Well – no return call and now it was after 8:00 pm which is the time the call center closed. I then called back on Saturday morning at 7:33 am. I spoke with “Katie” she checked surrounding areas and told me that Walden was my only option and that they were open until 12:00 pm on Saturdays. Walden is 130 miles round trip from Laramie. I was offered a bigger trailer which I thought was odd as my vehicle could not qualify to tow it. I needed this trailer rental on this day as my family was headed for Oregon and had to be back to work on Monday. Without a choice – I told “Katie” to be sure and check with the Walden location (Baugh Westside Shop) as I did not want to make the trip and not be able to pick up. (I lived in Walden for 30 years and personally know the Baugh family and thus had concerns as they are avid ATV enthusiasts and historically spend Memorial weekend and Labor Day weekend at the sand dunes.) She assured me she would call them personally and then send me a notification which I received at 7:46 am. I then left for Walden at 8:30 am for the 10:00 am pick up time 32677 Hwy 14. I arrived at 10:00 am and as I had feared they were closed. I called the number on the gate and was unable to reach the Baugh’s. I then called UHAUL and the female representative said she was going to call them and put my on hold - then the holding music stopped – I kept asking to see if they were still there and then said “HELLO” loudly a male representative asked if someone was on the line – “Yes I’m still here and still holding”. He then told me there was nothing he could do and the Walden location was closed. I am now further frustrated just traveled what will be 130 miles and wasted 3 hours. He then said “why don’t you drive to Granby to pick up a trailer” – AGAIN an additional 130 mile round trip. He said he would pay my time and mileage. I told him I absolutely would not be driving further. That would have been 260 miles and 6 hours’ drive time. Not acceptable!!! He clearly could care less and repeated there was nothing else he could do. I then went back into Walden and spoke with some residents there and got the number for Baugh’s personal cell phone. As I already presumed they were at the sand dunes and had no intention on coming back to town. He told me had not received ANY correspondence from UHAUL for the reservation. Once he knew it was for me (as I have known him for 30 years) he unhappily said he would meet me to pick up trailer but it would take him about 45 minutes to get there. He got there and showed me his computer screen to prove there w
Julie L