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Michael G. | Overall Experience
Customer Reviews for Powerhouse Equipment & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cost was ridiculous
Teresa T.check the tires and wheels and the lights. Had to take this trailer back for another one. there wasn't a new contract made. first trailer had marker and turn light out. The replacement trailer had a flat tire because the rim weld was broken. I discovered the weld fractures when inflating the tire. I asked the dealer for a tag to put both trailers out of service and he said you don't use OOS tags . You better get this taken care of before the NTSB gets after you, or worst yet someone get killed.
waymon W.Truck was missing the gas cap. Had holes in the roof and leaked. Wiper blades were shot.
Eric M.Representative was friendly and helpful
Jeff T.Again please refer to my email but this location didn't check the truck in, notify me of the drop off issue, and lost the keys I personally handed in. I was only notified of the issue when the incorrect drop off location entered by the pick up site (car doctor) had incorrectly entered that the truck was missing and considered late.
LEAH D.Make changing information on an account easier for the leasor. My deposit will now be issued in my late husbands name and not my son's because the person filling out the contract couldn't make the changes needed
Jeff S.Uhaul needs to take better care of the people they use for us to rent from.
Marsha J.Google map location is about a mile off and on totally different road. Information pulled directly from uhaul site. Associtate was very helpful, friendly, and efficient.
Arron B.THE CHECK-OUT WAS VERY TIME CONSUMMING THE CLERK KEPT HAVING PROBLEMS ENTERING OUR INFORMATION
RONNIE W.Great services
Stephen R.According to the manager Google Maps always gives the wrong address for this business. We were told a particular address but it was a little further down the road in actuality.
WILLIAM JAY M.Heath and Stephanie are fantastic
Joann J.Drop off went exceptionally well
Tracy L.Helpful efficient people. The way a business should be run
Charles B.Returned on a Sunday when the location was closed.
Robert S.WOULD RECOMMEND THIS LOCATION BUT NOT UHAUL
RONALD S.Great service ar both locations
Stephen R.Reserved trailer online several days before, and when we got there, trailer was not there and would have had to wait for it to be delivered. Had already waited at least 30 min to get rental so ended up getting different size trailer. The man resubmitted our online request and started over, taking up more time and changing the rental price at least 4 times. Not a pleasant experience.
Terry T.Very helpful personnel at this location.
Stephen P.Pls create a pop-up on the computerized check-out process which explains deposits etc. Uhaul put a hold of 60 dollars on my card. NOT GOOD. THE FELLOW BEHIDE THE COUNTER SAID "IT IS JUST WHAT THE COMPUTER DOES. I HAVE NO CONTROL OVER IT" ???????.
Sylvia I.Excellent customer service Best ive ever seen at Uhaul
Cathy G.Took nearly an hour to get reserved truck rented. Promised equipment was not in truck and had to wait for dolly and furniture mover to be located. Then inside of truck area was covered in sticky stuff that had to be washed out. The whole process was a royal mess!
Judy E.Heath and Tim were super friendly and very helpful
MICHAEL B.Very courteous and professional in handling my rental. The process was very efficient.
james L.My husband walked into the U-Haul dealer, asked where to park it, got his receipt and off we went! What a pleasure doing business from Indiana to Arkansas.
Gary S.Drop off was friendly and helpful. She couldn't understand how the deposit was charged to me. Seeing I paid cash I should get the cash back and was promised money would be back on card and check mailed. Yet to get. But they was very friendly and helpful.
Shelly P.very friendly and helpful.
Michelle L.Was a absolutely a joke and horrible.
Ronald V.Service at Power house Uhal rental was great walked in with questions, left with every thing I needed and a big ole smile. Employee even walked me to my vehicle. I would Highly recommend this place to anyone in the north east AR area.
Jrod R.I rented & dropped off same day & didnt receive my full refund..what it shows on my receipt is different
Margaret W.The truck worked well. but could have been swept out and the, cab needed a little attention. we hooked up the first tow dolly and the turn signals didn't work, so we unhooked and got another one. which was fine. also I was told on the internet that a tow dolly rent was $60.00, but was charged $75.00 when I picked up the truck
Thomas L.very helpful
Kim P.Staff and owner were friendly and professional. Great service.
Cathy B.Great company!
Randolph Wayne S.Dropped off on Sunday
Trudy H.Great People and Location
James D.Great friendly people to work with. addressed all my needs. Thank You
James D.I have used this facility several times, always excellent service, both renting and returning. Highly recommended.
Bertram B.I filled out everything on line which was suppose to speed up the process when I went to pick up the trailer. Instead I had to go through everything I had done on line all over again. Also on line said I would have 3 days. The personnel at the pick up said only 2 days. I wish I knew it wasn't worth while to do it on line!
Florence T.Very friendly service, very prompt and helpful.
Aimee C.Need to put actual safety hooks on u -haul Trailer chains .This would be a big help not to mention a lot safer. Other than that rest of experience was good .
Travis M.