Customer Reviews for Powerhouse Equipment & Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Powerhouse Equipment & Rental
Jeff L. on
Dealer was closed so there was no inter-action, however they were easy to find and neat and clean.
John T. on
Have equipment available when you reserved!
Don B. on
I would suggest not allowing Ms. Simington? (name on receipt) to deal with the public. The store was closed on Monday when we returned the truck. We followed directions given by Jonesboro location to refill the truck with gas, lock the truck, and drop the key in dropbox. I received a phone call Tuesday morning from Ash Flat Uhaul. The woman I spoke with was very accusatory and downright rude. Her tone was completely condescending. She informed me that we returned the truck dirty. After I asked a few more questions, she said that there was mud on the passenger side of the truck. I was nothing but polite with her as I told her that I was unaware of mud on passenger side, but her tone remained the same - rude. We did not drive thru any mud during our move, yet I couldn't prove it was there or it wasn't when we checked the trucked out. I will drive 40 additional miles to Batesville to return or rent a truck in the future. Is it really that hard to have a pleasant demeanor when you deal directly with the public? If so, maybe another job would be more suitable. I would not recommend using Ash Flat Uhaul (Powerhouse Equipment and Rental).
Beverly A H. on
Turned in after hours.Located on the four way, easy accessibility. Dropbox was readily available and easy to locate.
Kevin S. on
Wonderful people, easy to do business with!!! Highly recommend!!!
Taylor R. on
Water leaked all over our mattress and other items.
John K. on
Friendly fast service! Professionally done contract and drop-off! Will rent here again.?
Susan R. on
Friendly, helpful and would highly recommend
Richard G. on
Excellent people
Gary C. on
fast and easy
Heather R. on
Guys were super helpful!!!
Donald G. on
I believe they are going out of business. When I was there they were having a "going out of business sale" for their primary business.
Joseph G. on
I was scheduled to return the trailer in Sunday 11/4, but found out the drop-off location wasn’t open on Sunday ( pickup location needed a forklift-type machine to set the tongue on my hitch, so I knew it was very heavy) My wife called the AshFlat location on Saturday morning (8:05am) to see if anyone would be available to “unhook” the trailer from my tow vehicle any later than 5:00pm Saturday, and was told by “Sam” that HE would call us right back... we waited until 9:30am for his callback... NEVER DID CALL BACK! So I had to change plans and call off work (lost $75 in salary as I work 9-2pm on Saturdays) to get to AshFlat b4 5pm My contract says I picked up trailer on 11/2 @ 9:20am and was allowed 2 days usage...but I couldn’t return it to Ash Flat after 2 days usage (11/4) because they aren’t open on Sunday! And refused to accommodate the customer. Nothing on the contract says Drop off location closed on Sunday! This was the 3rd time I’ve used UHaul in the past 6 weeks.
Dan S. on
I can not think of anything that could be improved.
GREG B. on
The only problem I had with the tow dolly, was who ever used it before didn't know how to hook up the safety chain when unloaded. So I think they need show people how to operate the equipment they rent out!
MARTIN M. on
Nothing it was great service
RICHARD D. on
When I arrived I was greeted with a smile and Robert assisted me and being able to find the right vehicle and equipment for what I was doing at the right price I appreciate his assistance and I would recommend this place to anyone.
eric p. on
No improvements needed.
eric p. on
No improvements needed. Nice selection of clean equipment, friendly and knowledgeable staff.
todd p. on
only checked the mileage and fuel did not look if i cleaned out box or if i damaged was has happen to the truck it self .but U-Haul has always taken care of my needs any way they can
Todd C. on
The truck had cat urine in the floor.
Mark T. on
The guys were busy with the other functions of the store I had a good experience tho, only recommendation I would have would be a dedicated person that does just the U-Haul part.
JUDITH J. on
They charged me 70 pp for full tank. Gas is only 2.49 gallon. I put kes up with 1/2 not full. They didn't care. I couldn't stop cause I was at Mercy of neighbor cause I have MS and disabled son. We couldn't get car back on dolly to get home. No discounts. I could have saved 2-3 hundred going with budget. I needed that 100 deposit back badly. I had to pay 15.00 more. I won't rent again. I don't think.
Imogene J. on
Everything was perfect!
Edward C. on
Explain to the customer that if you pick it up say on the 15th at 9:00am it has to be returned before 9:00am on the 18th other wise you will be billed for another day. I would have picked up mine at 5:00pm instead of 9:00am I was billed another $55.00.
Robin V. on
Quick and precise
Clayton W. on
It was ok. Just a touch slow. Was never offered how long I wanted the trailer for. Higher price for less days. Not impressed
Linda P. on
The movers were very nice and helpful. The moving experience was much less stressful than it could have been. I have recommended this location to others.
JULIE A. on
My contract number is87023475 they failed to give me a receipt for my return they lied to me about the money on my card said it would be returned after I returned the trailer then gave me an excuse of there printer wasn't working so I couldn't get a receipt
. on
We returned the truck late and was not able to find the key drop off. There was little to no outside lighting. We even called the Uhaul number to see where to drop off the key. We were told that we had to drop it off at the office in the morning because they did not know where the drop off box was either. I had to go out of my way to drop the key off. I did find the key drop off the next day but it was not on the building but located on a post in front of the building. This would have been important information to know before hand.
bill s. on
I returned the truck looking just like it looked when I rented it. It had not been washed, but was not dirty when I rented it. It was a hot sunny day and there was no wet roads, however the person I returned it to wanted me to go wash the truck to avoid being charged a $ 25 wash fee. I told him I would not and would contact Uhaul if necessary since the truck looked just like it did when I rented it.
arron f. on
the uhaul worker hooked up my trailer. he said my hitch was weak but it would be ok.it was not ok. the hitch broke, causing damage to my truck. I dont think they should have let me ride off with a trailer and telling me it would be ok. i trusted their judgement.
gabreil v. on
Very friendly and helpful. They went beyond what was expected.
Steve L. on
I tried to call this location for initial reservation, and the phone numbers listed DO NOT EXIST. they are impossible to call.
CLYDE F. on
The last two times I rented from uhaul it took hours just to rent the equipment because of the computer system thinking of buying my own equipment so don’t have to bother with uhaul anymore
Heather H. on
24/7 did not work for this location- didn’t know that until we arrived after they were closed- they didn’t do what they should have to make everything work- on the phone for 45 minutes to get things straight
KELLY B. on
They charged me a fee for gas when I returned it and I put the gas back into the uhaul
Audrey H. on
Give a discount for frequent renters
Dusty D. on
The Uhaul web site did not have accurate information and the computer registration (at the store) was not functioning properly. The Uhaul website indicated that the Hollywood bowl site in Batesville Arkansas had the trailer I was looking for on it's lot. When i got there the Uhaul web registration was not working properly, took almost 45 minutes to finally get registered. When i went outside to get the trailer, the one I needed wasn't there. It took almost as long to cancel the registration as it did to make it. I left there and went to the Home Center Site in Ash Flat. Again the Uhaul site was not functioning properly. When I finally got registered I had to leave the Home Center, drive to another site to pick up my trailer, The trailer was not at this site! So I went back to the Home Center and found a trailer there that i could use. The sales people were OK at both stores but the Uhaul website was inaccurate and the web registration process, as stated earlier, did not work properly. Once again < I do not have a problem with the folks who waited on me. My issue is with Uhaul. I bet the poor lady at Hollywood Bowl entered the registration data 10 times before it finally worked. Ridiculous! If I can help it I will not use Uhaul again nor will I recommend you guys to anyone else.
Pat H. on
Except on a holiday weekend
MARCOS A. on
This location is closed for the holidays at this time They can inform customers when they are open