Customer Reviews for Powerhouse True Value Rental
(U-Haul Neighborhood Dealer)
Warner Robins, GA 31088
Services at this Location:
- Monday1 pm–5 pm
- Tue–Fri8 am–5 pm
- Saturday9 am–1 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Soja P.
They was great getting in and out.michael A.
Customer did not leave a comment.Crystal E.
Customer did not leave a comment.Patrice B.
This is definitely the best place to pick up your uhaul truck in Warner Robins. Do not use 4800 Russell Pkwy. I had a truck reserved there and they gave it to someone else.Barbara Harrell K.
Customer service was terrible!Marvin M.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Dexter C.
The employee was rude and inattentive. His phone was more important than my business. And once he quoted me a price double what was expected, he was upset that I correct him. He calculated two days instead of one. Once the trailer was hooked up he walked off without asking to check the lights. That might not be required but it should be.Bruce D.
Customer did not leave a comment.LAYQUANA S.
Customer did not leave a comment.David P.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.Anne Marrie M.
Customer did not leave a comment.Scott L.
Staff friendly and helpful. Pleasure doing business with. Highly recommend!Terry V.
I would recommend using pad locks to secure customer's items. Some Uhals use them.MICHAEL C.
Customer did not leave a comment.Bill M.
Quick and easy experienceNicki J.
Customer did not leave a comment.Henry L.
Customer did not leave a comment.LUCILLE S.
The store and staff were a great experience. Everyone was very friendly and helpful. I was taken care of quickly and efficiently. Huge shoutout to this store. Equipment I needed was available.Luis S.
Just keep up the great customer relations!Dale D.
as far as maintenance, check the air in ALL of the tires.... I had to find a tire pressure machine to ADD air to ALL of the truck tires and 1 of the trailer tires!! But staff was cooperative & customer friendly...DAVID P.
Customer did not leave a comment.Harry B.
No utility dolly at location or moving quilts. Main uhaul location had quilts but no utility dolly. I had to pay for the extra miles to go to the main uhaul location and wasted moving time.Peter S.
Only issue I had was that the roadside assistant never picked up. Had to call a locksmith...Vernon J.
Customer did not leave a comment.Brenda R.
Super fast, friendly and helpfulQuang D.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.demonie M.
All the people in the store were so friendly. The guy that helped us was funny and had great customer service. Answered all our questions by just giving a simple explanation while he was gong through the contract. They made the moving process great. Definitely recommend and will go back if needed!Manuela M.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.Stanley D.
Customer did not leave a comment.Stanley D.
When I explained that the amount they were charging for gas wasn't right because of how the initial store gave me an almost empty truck they pawned me off on corporate instead of acting with integrity and trying to help me. Even when I had receipts.Stephanie H.
I have rented at several places in the city of Warner Robins. These guys are one of the best and I try to go back to them when I need a rental.Robert S.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.Edwin V.
This was for a 5x8 trailer rental.Dalena L.
Customer did not leave a comment.Tony B.
When a customer chooses this location, have a caution messagecto pop up indicating the fact that they do not have after hour drop offs and the closing time for Saturday.Tina J.
The truck was dirty dog hair in the seat and floors dirtyVERNON B.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.Brent G.
Good thing they had a truckMonica B.
Keep it up. The people were kind and friendly. They made the experience very pleasant.Wilbur M.
We didn't get the truck at the time it wS scheduled. We have look fir a different location to get a truck.David H.
Customer did not leave a comment.james W.
The place wouldn't take my card, the Uhaul was dirty, and it sounded like it needed serious maintenance.Trevour M.
The storage compartment smelled like a dead animal.Stephen H.
Customer did not leave a comment.Alferd G.
Courteous and fast service.Emory J.
Customer did not leave a comment.Tuwoski C.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.randall L.
Customer did not leave a comment.Marc K.
The lady that checked us in was rudePat B.
The only problem we had was the ramp .. it was hard pulling in and out .. but other then that .. That was a great move !!Patricia D.
Customer did not leave a comment.Evan Z.
Customer did not leave a comment.Laura S.
The truck was not clean. Dirt on floors and wrappers. I feel a truck rental should be similar to car rentals - extra clean and ready to use. The truck needs its driver and passenger door aligned. Must slam shut to ensure it's closed. Pick up time was 3 pm Friday. Arrived at 4 pm Friday and was told my truck could have been rented out as I was late. Uhaul apparently only allows a 15 minute allowance for delayed pick up. Also was going to return uhaul after hours as I saw I was able to do this via my phone. This establishment has a gate and therefore I wasted a trip in the middle of the night for nothing. Overall I suppose the truck served its purpose in allowing me to move a lot of home furniture over the weekend but I have to say I will look at alternative truck rental options and pick up location options for future rental'sAdam R.
The guys at powerhouse were very friendly and helpful.Philip L.
Upon entering, the employees at the location acknowledged and greeted my daughter and me. The employee that processed my reservation provided excellent customer service. The costs of this rental were so equitable that I did not ask if there was a military discount. I will recommend this U-Haul rental location to coworkers and friends of my military community.Diana S.
The guys there were VERY helpful to me and helped decrease my anxiety level. I really like them!Teressa M.
Customer did not leave a comment.SHAWN B.
No suggestions necessary. Awesome experience, great customer serviceCARMEN A.
This guys are awesome never a disappointed Thank you guysALPER U.
Customer did not leave a comment.CHRISTOPHER T.
Very good staff at this location â€¦two thumbs up!!TERRY S.
Equipment is ok. This location didn't have light extension light cable available so I have to go to different location to pick that up.QUANG N.
Customer did not leave a comment.RONNIE W.
Quick service but needs more friendly faces and people.KINA D.
Nice service. Quick and friendly. They do a good job for U-Haul.ROBERT S.
Customer did not leave a comment.JAMES T.
Customer service was greatDWAYNE L.
Uhaul charged me for two days even though I only had the truck for about 28 hours. I didn't appreciate that.Larry S.
Was charged for a 26ft and received a 15ft. I was just the driver so details of the agreement was not discussed and salesperson made no attempt to. After calling customer service I was given the run around. There was not issue taking my payment, but hoops to jump through to get a mistake on u-hauls mistake corrected.RYAN J.
I had to go three places before I finally got a truck was supposed to pick truck up at 8:00 that store had no truck they sent me somewhere else that store had no truck third place finally had a truck was told that I was going to get a $50 credit for my inconvenience and the fact that my truck wasn't there after I made a reservation 5 days early even called the day before to verify reservation and was told yes everything's fine truck will be ready in the morning needless to say still haven't gotten my $50 creditJAY A.
Customer did not leave a comment.Sherrel L.
Very friendly and helpfulMary M.
Customer did not leave a comment.TIMOTHY P.
John was extremely helpful even though he did not have most of the equipment we reserved. He set us up for a place to get a truck. We returned and picked up a tow dolly and after the third location didn't have the remainder of our order he found a fourth store where we could get those items.Donald T.
Customer did not leave a comment.JOSHUA W.
I had people to help me move coming to my house at 10am. I reserved the Uhaul 2 weeks early. The first location given had plenty of trucks but no one worked there and no one ever answered the phone. Not even the ability to leave a message. Called the scheduler and was given a second location 3 days before my move. The day of pick-up that location didn't have a truck available. Was sent across town to a 3rd location. Powerhouse took care of me but not until after the hassle with Uhaul.Jeffrey F.
They have great customer care service I highly recommend this Uhaul company thanks so muchARMAR M.
Customer did not leave a comment.Rondy W.
No improvement needed!JIMMY S.
Easy pick up and drop off. Service was great very friendly.DALENA S.
Customer did not leave a comment.BRANDIS B.
Charge me more money than reservation rude attitude and defected equipmentCORY W.
Everything very goodThomas M.
It was a little frustrating that all the parts and equipment we had rented was not avalaible at the same facility. It was 3 minutes down the road. Customer service to me would have been someone else going to pick it up for us rather than my husband having to do that the morning of our drive. Otherwise everything else was fine.Alexandra B.
Customer did not leave a comment.Angel N.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.INDRA A.
John and the staff at this location were very friendly and helpful. There was a problem. With ants in the truck and I mentioned it to John and before I could get back home he was on the problem... So for Excellent customer service and I will be using and referring this location to.everyone.KATINA H.
Customer did not leave a comment.Elizabeth W.
Had problems with my personal vehicle and needed to drop the u-haul trailer off in a different location then planned. He knew we were in a hurry to get back to the mechanic and was fast and helpfulROBERT F.
Customer did not leave a comment.TONY O.
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