Bruce and Caleb went above and beyond to accommodate us!! Highly recommended!!JOHN E.
Customer Reviews for Precision Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had less than 1/4 tank of gas when picked up we returnedit withmore than it had to start. When we first returned the truck the site calculated over 100$ in fuel charges. These were reversed. Otherwise everything was great. ThanksJacob H.
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.JESSICA F.
Your website has issues that delayed my pickup, I set this up the day before I arrived & was very irrate, however I'm giving you 5stars as your staff was absolutely outstanding in making sure it got handled. Thanks & good job guys! Good people make all the difference.Steven P.
I had to drive 45 miles one way to get my trailer.JAMES W.
Customer did not leave a comment.Robert B.
I had to hook up the trailer myself. No one checked to make sure the turn signals and brake lights worked. Unfortunately, I drove over 400 miles with no working brake lights and turn signals on the trailer. Also, the trailer was not in the Mt. Sterling location's inventory so that had to be rectified before I could rent the trailer.Thomas S.
Customer did not leave a comment.Diane B.
Customer service was great!Joan G.
Customer did not leave a comment.Dianna W.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.dave E.
Can't note anything that would need improvement. Customer service was above and beyond what was expected not that I expected any different. Thank you all at Uhaul for making our move uneventful. I have one more move and will be using Uhaul again.LARRY S.
Customer did not leave a comment.Edward P.
Did not have the rental equipment suite as reserved. Was not the original preferred location, Macomb, IL and a 2 hour rt diversion, believe it was not the fault of Precision Rentals but was corporate problem.Edward L.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.jason O.
Earlier notification when equipment isn't available at the preferred pickup location. Had to drive an hour out of my way after being notified the day before of change in locationRoland W.
Bruce kept his doors open after hours to get me the correct trailer. We were sent to two other uhaul rental locations only to find out they didn't have the trailer we requested. And by the way. Your 6x12 utilitie trailer rear opening is NOT 6 foot. The bed is 6'. But when you drop the rear gate the opening to bed is only 5'. This caused a huge problem for my application. I waisted almost 3 hours running around out of my way in Missouri and illinois looking for a trailer.Loretta H.
Customer did not leave a comment.Marlon M.
Customer did not leave a comment.Mackenzie Nichol M.
maybe getting some help hooking the trailer up would help.Wayne B.
The trailer was delivered to a location not previously agreed upon. The trailer was not functioning properly when first picked up. Light wiring was pulled out and visible, and extensive repairs were required to get the lights functioning again.Mike C.
Customer did not leave a comment.paul C.