The equipment was clean and in good condition, but the pickup process was confusing and took almost 25 minutes. I could not find clear instructions explaining what I needed to do beforehand, and without outside help I honestly would not have understood the process. I did not like finding out at the last minute that I had to take multiple photos, upload my documents myself, and then wait for someone to approve the rental before I could get the vehicle. This should be explained much more clearly before the scheduled pickup time so customers can have everything ready in advance. I also found the price very excessive. I paid about $250 for the rental plus another $48 in gas for 4 hours. I have rented from the Marshalltown U-Haul before and usually spend around $150 total, including the rental and gas for 6 hours. The equipment itself was fine, but the self-service process and overall cost made this experience much less convenient than expected.
ELIZABETH S
Customer Reviews for Precision Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.