The equipment was clean and in good condition, but the pickup process was confusing and took almost 25 minutes. I could not find clear instructions explaining what I needed to do beforehand, and without outside help I honestly would not have understood the process. I did not like finding out at the last minute that I had to take multiple photos, upload my documents myself, and then wait for someone to approve the rental before I could get the vehicle. This should be explained much more clearly before the scheduled pickup time so customers can have everything ready in advance. I also found the price very excessive. I paid about $250 for the rental plus another $48 in gas for 4 hours. I have rented from the Marshalltown U-Haul before and usually spend around $150 total, including the rental and gas for 6 hours. The equipment itself was fine, but the self-service process and overall cost made this experience much less convenient than expected.
ELIZABETH S
Precision Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tama, IA 52339
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- 3.0 Average Customer Rating
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