They were great and very helpful! Will definitely use again!Laura W.
Customer Reviews for Premier Driving Academy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was not ready and I couldn't use the app to pick up the truck as the location hasn't done the receipt of the truck into their system. I had to go in and wait 20 min while they did it. The said they had a COVID outbreak in the office and that's why I wanted to use touch less pick up.Jeffrey S.
The trailer leaked and some of our stuff got wet and mildewed.YVONNE F.
Very nicealison P.
Have more trucksGary T.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Brian C.
My original drop off location was Tint Masters in Theodore, AL. I give them zero stars. I specifically selected a location that had after-hours drop-off. The online option of checking in on the website did not work. After a long day of moving we had to arrange with our work to return the next morning for an 8AM opening. No one was there and no one answered the phone. Around 8:15AM someone showed up and said he could not help us at all and that U-haul guy did not get there until 9AM. It was terrible customer service and completely unacceptable. People have to be at work and can not wait around when they specifically choose a location with after hours in case that location is closed on Sundays or they need to drop it off before a location opens.Melissa E.
I called 10 that morning ask her what time the uhaul needed to be back so I wouldn't be charge extra she said we close today at 4:30 It will have to be back before them I brought the Uhaul back exactly at 4 which was the time I got it the day before but when I check my receipt it stated the UHaul needed to be back by 2:15 pm and they charge me an extra 20 just for that which I told her that was the reason for me calling other than that very nice peopleLeonda K.
Customer did not leave a comment.michelle B.
Customer did not leave a comment.Chasity S.
Customer did not leave a comment.RICK P.
The people at premier driving co where I rented the uhaul from were fantastic. They were so kind in helping me in getting the uhaul. Thank you all for the excellent service !!LINDA L.
Courtesy staff. Had some printer issues but was able to get it all worked out. Would recommend them to friends and family.David K.
Customer did not leave a comment.RICK P.
Have more 10 foot trucks available.Linda N.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.David S.
Very helpful associate, Erica, and a smooth transaction! Thank you!Rhonda L.
Customer did not leave a comment.Mary A.
Russell went out of his way to help me. Awesome service!mark C.
This facility had nice people but no one to assist me in hooking up the car trailer I rented. A trucking instructor tried to help but was physically unable to do much. I did figure it all out eventually but the whole process took an hour and a half.Chuck K.
Great people, great service... absolutely no complaints. Everything was quick, easy, and explained well.James D.
Customer did not leave a comment.Lorena K.
Customer did not leave a comment.SCOTT B.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Jesse B.
Trailer was reserved for a different location, notice came 20 minutes prior to pickup and after my husband had left the house. He said new location wasn't marked well and not particularly organized but pleasantConstance S.
Customer did not leave a comment.RALPH L.
No one was there when we returned the product and although the customer service rep I spoke with was very helpful it was a little nervous feeling just dropping the dolly off without a person being there.patty S.
Provide correct information. I rented a car hauler for one day and since the location was closed on Saturday, I was told I could drop it off in an open location in Mobile, or hold it until Tuesday. I drove to three locations, which, according to the Uhaul website was open, but drop off was unavailable. I finally drove to a fourth location which received the vehicle. The information is not updated/correct on the website.Orville L.
Customer did not leave a comment.Morey W.
Customer did not leave a comment.winter S.
make the website more user friendlyPeter E.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Carlos P.
I reserved the trailer online at this site but when I went to pick it up there was no record in the computer. When they called U-Haul I was told that I had to go to a location miles away. The lady managed to get the contract transferred after about an hour delay and I was told that I rated a refund that I never got.Horace R.
Should have a clearly designated area for after hours drop off, or at least answer the phone when your customer calls the after hour numbers posted.John J.
Customer did not leave a comment.Jeff S.
Clean, helpful, friendly.Kimberlyn B.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.DEXTER H.
Customer did not leave a comment.RICK P.
Customer did not leave a comment.Ronald G.
very friendly and helpful people at premier driving academy, thanks for everything.....A+.Richard W.
Customer did not leave a comment.William S.
basic location but not well organisedPeter S.
Customer did not leave a comment.terry H.
Customer did not leave a comment.garon F.
Customer did not leave a comment.Harold H.
Customer did not leave a comment.Rachel N.
Customer did not leave a comment.C B D.
Have supplies available. Box,tape, hand truck, ECT.Eric C.
The staff was helpful but the parking lot was dirt and gravel. They need a paved parking lot as otherwise customer vehicles get dirty. I would have been quite irritated had it been raining considering I had just washed my vehicle which was now dusty.RALPH D.
Customer did not leave a comment.BARBARA B.
EXELLENT SERVICE FROM GOOD PEOPLE...GLAD TO KNOW THEY ARE CLOSE TO HOME.SHELLY H.
Customer did not leave a comment.Stenson B.
Customer did not leave a comment.Robert H.
This location was sufficient. We were sent to this location and our first pickup location closed early without notice.Mike S.
Customer did not leave a comment.TOM M.
Customer did not leave a comment.glen E.
Nothing, very enjoyable experience and helpful staff.rick G.
Customer did not leave a comment.Peggy S.
Customer did not leave a comment.Jessica B.
Enjoyed doing business there!! Very professional and helpful!! Will def see them again soon!!Sean H.
keeep up the good workJOHN C.
The service was great the office did everything that they could. My only complaints are that uhaul had switched my reservation three times and I had reserved two hand trucks (dollies) and the store they sent me to had in the system that they did not have any hand trucks at there location. My recommendation is each time they switch you to a new location call them to ensure they have everything you requested before going to get your truck.Lawrence W.
Unexplained charges to my credit card. No help from your customers service. Will contest ALL charges from uhaul with America ExpressTIMOTHY R.
Sandra was great. Thank you.REEM R.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.ALTON W.
Did not have the appliance dolly I reserved.LINDA S H.
Customer did not leave a comment.JOSHUA L.
Customer did not leave a comment.marcus S.
The customer service woman on duty was not all that friendly.SUSAN S.
Contract processing was way too long.LINDA V.
have equptment at agreed location on timeCARSON T.
There is a UHaul location in Pascagoula, however I had to drive to the next state 40 minutes away to pick up the size i wanted. On the website it should show you what is available and where you would have to pick up the unit.MICHELLE C.
I had to drop this trailer off on the side of the road cause there was no unlocked area to drop it. I left the trailer and put my contract in the drop box. I had to call that afternoon and ask for them to check it in after 12+ hours setting thereKEITH M.
Customer did not leave a comment.MAXINE K.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.LINDA G.
Customer did not leave a comment.David B.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.JEFF G.
The truck that I was rented was very old an almost not road worthy. It would barely travel at anything above 60 mph without shaking me and everything in it to pieces. The truck would shake violently at anything above 60-65 mph. Even with the A/C running, there was still a tremendous amount of heat coming into the cab from somewhere. It is time to retire the truck I had....it has almost 100,000 miles on it. If I would have been going further than I was... I would have returned it a demanded another. This truck would not be suitable for a long distance move.RONALD P.
Customer did not leave a comment.SHARON P.
Customer did not leave a comment.David W.
Y'all charged me $60 and when I purchased the rental y'all told me it would only be $30 plus tax an we filled the gas back to where It was... I'm not understanding why y'all overcharged me but I'm gonna need assistance ASAP so I can get a refund...KAITLIN C.
Customer did not leave a comment.TRENTON T.
Customer did not leave a comment.JANICE F.
No changes are needed.Cathy H.
I had no issues. i used the 24 hour drop off instructions and was totally satisfied.Orville L.
Customer did not leave a comment.talmadge N.
The truck was very dirty and smelled bad. I cleaned the truck thoroughly before my trip.Anna B.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.SARAH L.
Customer did not leave a comment.GORDON B.