Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was in need of a rental truck in an emergency situation and I went to the Premier Mini Storage on Arcadia Circle in Murray Kentucky. It was the best U Haul truck rental experience I ever had! Great customer service and clean trucks!!
carol w
Rating:
5.0
Customer did not leave a comment.
Heather S
Rating:
5.0
Customer did not leave a comment.
KEITH C
Rating:
5.0
Everything was great. Evan was outstanding and great to work with.
James B
Rating:
5.0
Customer did not leave a comment.
Quincey P
Rating:
5.0
Very professional
avi g
Rating:
4.0
Trailer had alot of mud slung up on the front of it, but the biggest issue is that once we opened it to start using it, we realized the trailer had a horrible stench that smelled like someone had been smoking weed or something. We ended up having to buy additional odor eliminators to address the smell on the furniture. I realize you cant control how people use a unit, but that one needed to be aired out before being rented out again.
CHRISTOPHER T
Rating:
5.0
My wife and I have been utilizing Premier Storage since September 2016. We were relocating to the area and doing a complete remodel on the home we purchased. We went from renting their largest storage locker to a small 5 x 10. We highly recommend this facility it is very clean and well maintained.
THOMAS Z
|
Overall Experience
Rating:
1.0
They cancelled on me because they let someone use the vehicle that I reserved and let them keep it extra time. Because of this I had to wait 2 more days to get the uhaul. They were rude, and the truck was dirty inside. They wouldn’t do a walk around with me so I had to do it myself and then go back in and ask questions. Very upset with this experience. I’ve used Uhaul a lot in my adult life and this time has left a very bad taste in my mouth. May use a private moving company next time. This isn’t a bash on Uhaul but a bash on the location that I got my truck.
John L
Rating:
5.0
Was not allowed to speak to a human and had to use the Internet to return. Was told that "if you want to do a walkthrough with a person, you can pay the late fee and return it when they open." Very dissatisfied with overall experience with Uhaul representation but the equipment and use was great.
JESSE B
Rating:
3.0
Customer did not leave a comment.
COLE R
Rating:
3.0
Customer did not leave a comment.
David S
Rating:
5.0
Thanks you are the best
avi g
Rating:
5.0
Customer did not leave a comment.
kathey h
Rating:
5.0
Customer did not leave a comment.
Brigitte M
Rating:
4.0
Customer did not leave a comment.
Christopher O
Rating:
5.0
Customer did not leave a comment.
windsor t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian M
Rating:
5.0
Guys were very helpful,polite. Pleasant experience!
Maura K
|
Overall Experience
Rating:
3.0
Not a good pick up experience. I ordered supplies and made reservations online. I received an email my pick location was changed. I had to go to the original location to get my supplies and return to this location to pick up the vehicle. They did not have the vehicle I reserved. Total confusion at both locations. Not a good experience.
Samuel N
Rating:
3.0
Customer did not leave a comment.
Curtis D
Rating:
4.0
Customer did not leave a comment.
JEREMY P
Rating:
5.0
Customer did not leave a comment.
Tony L
Rating:
5.0
Customer did not leave a comment.
AUSTIN T
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
3.0
Had a return time set by U-Haul for 8:06 AM but location didn't open till 10:00 AM? So dropped truck and trailer off, didn't get response till almost 10:30.
ROGER D
Rating:
5.0
fast, courteous service, thank you !
Michael K
Rating:
5.0
Customer did not leave a comment.
WENDY W
Rating:
5.0
Customer did not leave a comment.
Cayden S
Rating:
5.0
Customer did not leave a comment.
DENNIS T
Rating:
5.0
Customer did not leave a comment.
Gary K
Rating:
5.0
Very clean. After 12 years, my stuff just had a little dust and 1 dead bug.
JANET P
|
Overall Experience
Rating:
5.0
Josh and Jordan were always helpful and professional!! Will definitely recommend Premier storage to friends and family!!
Thank you!
DeeAnna Kasher
DeeAnna K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
3.0
This was my 2nd trip moving from KY to ND. In Oct had a 26’ no issues from start to finish. Now this trip was a 20’, my parents rode back with me. Here is my list of complaints.
Headlights/ wipers horrible, brights were no better than regular lights.
The truck had been smoked in, me & my mother are both allergic. That is my delay in responding I actually just got over bronchitis, the dr advised me being allergic & stuck in that truck that long would definitely be the reasoning. My mother had to go to the ER once we got here the first night for breathing problems. I feel if like anything people should be able to pay for clean smoke free trucks.
The cargo area was filthy. If this was the first move that had cloth items like furniture/ mattresses I would returned it. I had to swept this truck out before I even started.
This truck has no lighting down the sides, in the dark you had to look for just a glow from the brake lights on the back.
Josh B
Rating:
5.0
Customer did not leave a comment.
christopher c
|
Overall Experience
Rating:
4.0
Nice facility and very friendly staff. Limited hours of 10-4pm M-S, and closed on Sunday were the only drawback to the facility.
TAWN S
|
Overall Experience
Rating:
5.0
I always go here first and would NEVER go anywhere else!!!! I have been with them for many years and will if needed again I will be GOING BACK THERE.
YOU CANNOT FIND A BETTER PLACE. AMEN!!!
Diane S
|
Overall Experience
Rating:
5.0
The people who attend to me were so nice and very helpful.
GREGORY P
Rating:
4.0
Customer did not leave a comment.
TIMOTHY B
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
Customer did not leave a comment.
SARAH C
Rating:
5.0
The most amazing people to work with!
Superior C
|
Overall Experience
Rating:
5.0
The best part of the experience was the helpfulness of the staff at this location. Would highly recommend this location to anyone!
Jason R
Rating:
5.0
Other than the directions via the app everything was efficient. I was in and out within 15 minutes. The staff were friendly and, the establishment was tidy and clean. The directions were unclear as to exactly where the location was. I did have to call for further directions.
Loretta P
Rating:
5.0
Customer did not leave a comment.
JERRY H
Rating:
3.0
Customer did not leave a comment.
PAULA M
Rating:
5.0
Customer did not leave a comment.
EVERETT S
Rating:
5.0
Reserved through your app made it simple. Evan gave it a nice human touch with his customer service!
Keith B
Rating:
5.0
Customer did not leave a comment.
NEAL L
Rating:
5.0
There was dirt in the back of the unit. And muddy dually tracks .
Tracey G
Rating:
5.0
1,2,3 and I was done,
ROCKY N
Rating:
5.0
This storage unit was clean and well maintained. The staff was always friendly and operated in integrity. I have used my unit for 4 years and NEVER had any problems. They were great! I would highly recommend them for any of your storage needs.
Suzanne G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY D
Rating:
5.0
Customer did not leave a comment.
GREGG D
Rating:
5.0
Customer did not leave a comment.
GABRIEL W
|
Overall Experience
Rating:
4.0
It would be nice if the facility would have expanded hours on dorm move in/out weekends for Murray State University. We knew the hours were 10am-4pm and were able to make it work, but it added stress to what is already a hectic and stressful weekend.
LARA K
|
Overall Experience
Rating:
5.0
Great experience for a short term rental for my son. Will return when the need arises and would highly recommend for families needing to store college belongings over the summer. A friendly and helpful staff made it worry free for this out of state mama.
Katie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bethany k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCUS P
Rating:
5.0
Very good customer service and pricing.
penny l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRELL V
Rating:
5.0
Customer did not leave a comment.
Jeanette W
Rating:
5.0
Clean, safe storage. Highly Recommend.
Lei O
|
Overall Experience
Rating:
5.0
Could really use an elevator to get to the second floor or some kind of left. But beside that it was great.
Debbie H
|
Overall Experience
Rating:
5.0
I have had my storage unit for almost 20 years. The workers throughout that time have always been amazing! I highly recommend to all MSU students and anyone who needs a unit!!!
SARA B
|
Overall Experience
Rating:
5.0
The guys were really nice and helpful. Made my whole experience easy and painless!
EBONI A
Rating:
5.0
Customer did not leave a comment.
Sandra E
Rating:
5.0
Customer did not leave a comment.
Violet S
Rating:
5.0
Customer did not leave a comment.
Bradley B
Rating:
5.0
Customer did not leave a comment.
Justin P
Rating:
5.0
Customer did not leave a comment.
Christopher P
Rating:
5.0
Customer did not leave a comment.
Ryan G
Rating:
5.0
Customer did not leave a comment.
Mark P
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Jason W
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Helpful staff. Easy pick up and drop off. Highly recommend.
Shannon J
Rating:
5.0
The box part of the truck we rented was dirty and the cab smelled like an animal. It also ran rough. The men that worked there were great - I had no problems with them or their service.
KATHLEEN Z
Rating:
2.0
Customer did not leave a comment.
Mason B
Rating:
5.0
This way, by far, the best U-Haul rental experience we've had. The guys at Premier Mini Storage were friendly, fast, and efficient. I wouldn't hesitate to rent from this location again. It is a fairly significant distance from our home and we would happily drive an hour to rent here again, should we ever need to.
William R
Rating:
4.0
Customer did not leave a comment.
Mike N
Rating:
5.0
Customer did not leave a comment.
Ronnie H
Rating:
5.0
Staff and equipment were great. I was able to get the trailer with the doors I like even though they didn't know to try to find me that one, like the pickup location I usually use does. It would have been nice though to have been able to pick up the trailer at the time I requested. Not sure why my requested pick up of 9 am at a different location was switched to a location that doesn't open until 10 am. Not the location's fault, but whoever assigned it to them. Not only did it mean I left for my trip an hour later than anticipated, I was extremely lucky to be able to find parking in front of my business to load the trailer. The neighboring businesses open at 10, hence why I request an earlier pickup time - to insure parking for myself and to disrupt their day less. Picking it up later inconvenienced a lot more people than just myself.
Sara S
Rating:
5.0
very nice and very clean and staff was helpful..
CATHERINE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitch W
|
Overall Experience
Rating:
5.0
This is the second time I have used uhaul. Great service, good prices
Michael N
Rating:
5.0
Customer did not leave a comment.
Dillon S
Rating:
5.0
Customer did not leave a comment.
Gena K
Rating:
5.0
Customer did not leave a comment.
Scott R
Rating:
5.0
The whole experience was excellent.
ken r
|
Overall Experience
Rating:
5.0
The person who helped me was fast, had everything taken care of before I even left the truck.
Carol M
Rating:
5.0
Customer did not leave a comment.
Charles N
Rating:
5.0
The young man that helped with our return was excellent
David P
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
JIM F
Rating:
4.0
Customer did not leave a comment.
Ronnie H
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
SANDRA H
Rating:
5.0
Excellent friendly staff, extremely helpful. Will definitely recommend.
Angel E
Rating:
5.0
Customer did not leave a comment.
Mary K
Rating:
5.0
Customer did not leave a comment.
James J
Rating:
4.0
Customer did not leave a comment.
James P
Rating:
5.0
Customer did not leave a comment.
James P
Rating:
5.0
Always a great experience working with these folks! Been to many U-Haul locations across the country and this is by far the best customer service I’ve ever had at U-Haul!
Thomas A
Rating:
5.0
It was a mobile drop off which was nice and easy to use.
Jason R
Rating:
5.0
Customer did not leave a comment.
LOUIS C
Rating:
5.0
Thank y’all for y’all help
Crystal W
Rating:
5.0
No improvement needed
BRIAN H
Rating:
5.0
Customer did not leave a comment.
Eric M
|
Overall Experience
Rating:
5.0
Very easy to work with
Daniel M
Rating:
4.0
Customer did not leave a comment.
Ed H
Rating:
5.0
Customer did not leave a comment.
Wesley D
Rating:
5.0
Customer did not leave a comment.
CLAUDIA J
Rating:
5.0
Customer did not leave a comment.
Charles N
Rating:
4.0
Customer did not leave a comment.
Ron D
Rating:
5.0
Fast and efficient.
On the road with the trailer in less than 10 minutes.
Employees helpful and knowledgeable.
Trailer was in good working order and clean.
Phillip H
Rating:
5.0
Amazing customer service! Clean vehicle and very easy rental process.
Mary T
Rating:
5.0
Customer did not leave a comment.
Katie H
Rating:
5.0
Customer did not leave a comment.
Greg J
Rating:
5.0
Customer did not leave a comment.
Mathew F
Rating:
5.0
The hours to access are inconvenient for people who work full time during the week. I would suggest at least one day a week open earlier or stay open later at least 6:00. Otherwise staff was excellent and so was facility.
Kimberly B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma W
|
Overall Experience
Rating:
5.0
5/26/23: Premier Mini Storage has knowledgeable and friendly staff who have been easy to work with. This is the only storage facility I would consider using in Murray, KY. It is climate controlled, has 24hr surveillance & is centrally located in town. They provide dolly's, hand trucks, etc to assist with moving your items in and out with ease. Prices are very reasonable and you can pay via their website if you choose to. For your convenience, they also stock reasonably priced moving/storage supplies.
michelle m
|
Overall Experience
Rating:
5.0
Climate control was top notch. Moving aids were available for use and during all my months of storage, I had no issues at all.
Paula K
|
Overall Experience
Rating:
5.0
Best place I have rented in my various moves. Easy access, plenty of room to park for loading, climate controlled, and reasonably priced. Would definitely use them again if needed.
Donna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mari R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MACKENZIE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Britton M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina L
|
Reservation
Rating:
5.0
Wish I were able to get to storage 24/7!
kiara t
|
Overall Experience
Rating:
5.0
I have used Premier Storage many times over the last 10 years and have never been dissatisfied. The staff are friend and helpful. The facility is clean and have never had to worry about rodents, roaches and spiders. I think the only down fall is when they are full and don't have any units available, but hope that helps with the new units.
Christine S
|
Overall Experience
Rating:
5.0
Great place Great people.. highly recommend...
Raymond T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deonte T
|
Overall Experience
Rating:
5.0
Hello, I enjoyed my experience at premier mini storage. The only thing that was not desirable was mice had access to my things and there were mice dropping all over my things when i moved out. I was really surprised at this. I think you may have a small hole somewhere that they are getting in. Thanks for all you do I will gladly recommend you to everyone
LARRY E
|
Overall Experience
Rating:
5.0
I'll be back when it time to put my bike away for the winter. Great place and people.
keno p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon W
|
Overall Experience
Rating:
5.0
Premier Mini Storage was an excellent facility. Staff was always friendly and helpful. The units were clean and well-maintained. I do wish the hours of operation were extended. It isn’t always convenient for college students and/or their working parents to get there between 10 and 4. A small freight elevator would be very helpful for those who have second floor storage units. Overall, I would definitely use Premier Mini Storage again.
paula/jake d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calista T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne D
|
Overall Experience
Rating:
5.0
Very nice, well mannered workers, always very helpful & diligent!
Jordan S
|
Overall Experience
Rating:
5.0
They were very professional and pleasant and very helpful
gary r
|
Overall Experience
Rating:
5.0
Everything at the top applies. You've gotta purchase a 5.00 all access key. Which means you can come and go even if the facility is closed recommended. The employees super nice. They have everything you need ex rolling flatbed rolling carts. Step ladders plus anything you might need.
Thanks again everyone at Premier Storage in Murray Ky
Valorie B
|
Overall Experience
Rating:
5.0
They were very helpful an polite and friendly, would recommend them
Glenda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kasey M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy W
|
Overall Experience
Rating:
5.0
5 stars! Worked with this establishment for many years! They’re the best!
JAMI M
|
Overall Experience
Rating:
5.0
I left stuff in storage over two years and it was in excellent shape when I picked it up. The staff was friendly and very helpful to me when moving in and out.
RICKY K
|
Overall Experience
Rating:
5.0
I loved my time with premier mini storage! Everyone was so nice and it was always so clean! :)
Whitney H
|
Overall Experience
Rating:
5.0
We have been very pleased with Premier Mini Storage while our daughter has attended MSU. Clean, convenient with friendly staff. Covid has affected the hours which is completely understandable. It would be helpful if they had later access hours during MSU move in/out weeks though.
Jackie D
|
Overall Experience
Rating:
5.0
Only problem we had is exterminator is needed. To eliminate from transporting bugs. Please take in consideration immediately.
CHERYL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAITLIN C
|
Overall Experience
Rating:
5.0
Great facility! Would use again.
Brady G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah K
|
Overall Experience
Rating:
5.0
Very nice clean and well lighted storage units. Climate controlled easy access loading and unloading.
Barbara J
|
Overall Experience
Rating:
5.0
Staff were friendly, helpful and professional.
Kathie P
|
Overall Experience
Rating:
5.0
After reviewing the storage options available, we changed our choice. Staff was very accommodating! Additionally, having flatbeds available made the move in so much quicker. Thank you !
kelly d
|
Reservation
Rating:
3.0
The facility served us well while we were there, but I do wish they had a key pad or better hours so I could get to my things when I need to.
James K
|
Overall Experience
Rating:
5.0
Very satisfied with my experience.
JEREMY W
|
Overall Experience
Rating:
5.0
Helpful, polite personnel and affordable.
JEREMY W
|
Overall Experience
Rating:
5.0
I will recommend your storage facility to EVERYONE I know!!!
You are the best one in Murray!!! thanks a lot for keeping our things from harm. Take Care, Dawn and Duayne Olsen
DAWN O
|
Overall Experience
Rating:
4.0
Need to refurbish the Restrooms.
Tony L
|
Overall Experience
Rating:
5.0
Excellent establishment. Will rent there again if need be.
MARY L
|
Overall Experience
Rating:
5.0
.
MELISSA S
|
Overall Experience
Rating:
5.0
Love everything about this facilities. You guys are great. One thing though, it would be nice if you had special hours to open the facility on the day of move in at the university.
Kathy L
|
Overall Experience
Rating:
5.0
Great location, friendly staff and CLEAN!
Tina D
|
Overall Experience
Rating:
5.0
We have used this facility for the past 3 years and have been very pleased. Never any problems and very helpful employees.
Carla I
|
Overall Experience
Rating:
5.0
Super convenient location with online payment access.
Angela G
|
Overall Experience
Rating:
5.0
I have used Premier Mini Storage for several summers to store my college daughter's belongings for the summer. They are great! Their facility is clean and the staff is very helpful and friendly.
Debbie C
|
Overall Experience
Rating:
4.0
I highly recommend using this storage facility. It is always very clean and well light. I feel that my stuff is very safe. The staff are very friendly and helpful at all times.
Privacy R
|
First Impressions
Rating:
5.0
This is the 3rd year I have used this facility. Staff are professional and polite, facility is neat and clean, well lit.
