Premier Mini Storage
(U-Haul Neighborhood Dealer)

524 reviews

1006 Arcadia Cir   Murray, KY 42071
(Right behind Tractor Supply Co)

(270) 759-4005

Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Contact Us

(270) 759-4005

1006 Arcadia Cir
Murray, KY 42071

Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perhaps saying they are behind shopping center would make it more intuitive to find, google maps is not great

Mark P. 
Rating:
1.0

Replace the two whom run that location. I'll keep my comments to that, so I don't have to relive my experience with them!

Sean H. 
Rating:
5.0

Staff were friendly, helpful and professional.

Kathie P.  |  Overall Experience 
Rating:
5.0

We had a fabulous experience. I was amazed by the location having everything you could imagine for moving and very reasonable prices. The employee who helped us was very kind and helpful.

Thomas S. 
Rating:
5.0

Nothing

Alan G. 
Rating:
5.0

Was great experience an my pleasure to recommend to everyone in a moving journey to any where!!! Thanks!

James L. 
Rating:
3.0

Customer did not leave a comment.

Anthony V. 
Rating:
1.0

I was forced to pay the staff an additional $100 as a "cash deposit" that was supposed to be returned to me when I returned the truck.

Alan W. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

LAVALE S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

nadine M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Very clean and friendly!

Jane F. 
Rating:
5.0

Always have received excellent service there.

shelia C. 
Rating:
4.0

Customer did not leave a comment.

JoAnna A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT TIMOTHY W. 
Rating:
5.0

Great location, Jordan was excellent to work with.

Austin C. 
Rating:
3.0

Friendly and helpful, but The cab had dried spilled drink splatters on the seat and a used toothpick when I picked it up.

Nathan L. 
Rating:
5.0

Fabulous customer service! Uhaul very clean!! Totally would use again and recommend.

Stacy B. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Great customer service at the location.The trailer did have a leak in the roof on the right side. Thanks so much for the help.

EMILIE R. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
1.0

Continued to get emails saying I had rented a Uhaul when I did NOT. Called the number and after being on hold for 30 min was told it was a computer error only to get ANOTHER email with a confirmation number. Replied to both emails that it was a mistake and now you're sending me a survey.. ridiculously poor business. You need to hire more intelligent people who can actually respond and do something when a mistake like this happens not just say “computer error” and do nothing else while the problem continues'

Laura S. 
Rating:
5.0

Customer did not leave a comment.

jana B. 
Rating:
4.0

Same as previously stated above

SCOTT W. 
Rating:
5.0

The only challenge we had was a faulty gas cap which kept making the engine light go on. Once I finally was able to talk to a real person, the issue was resolved and we were on our way.

Edmund E. 
Rating:
4.0

Customer did not leave a comment.

Sherrie C. 
Rating:
5.0

Son turned in unit. All was fine

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

No one checked mileage or any of the fluids or the condition of the truck.

Genie M. 
Rating:
5.0

Staff are professional, friendly and extremely friendly.

Kathie P. 
Rating:
5.0

The whole process was a joy.

Charles H. 
Rating:
5.0

This location is great. Very nice people. Large lot for drop-off. Clean and large space for purchases of any equipment you might want or need. I always try to use this location when renting from U-Haul.

David B. 
Rating:
5.0

Customer did not leave a comment.

donald J. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Costumer service was great. I got charged a cleaning fee of $10 and I don't know if this is routine charges or it was because the truck was dirty. The truck was dirty to begin with so I hope that is not why I got charged that fee.

Juan Felipe A. 
Rating:
5.0

Customer did not leave a comment.

Jana B. 
Rating:
5.0

This store, and the people working in it, were fantastic. Very helpful and did everything they could to assist us.

David B. 
Rating:
5.0

I have no complaints.

Gayle E. 
Rating:
4.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

The experience was very simple and efficient. I don't have any additional feedback! Thank you!

Melissa C. 
Rating:
4.0

Customer did not leave a comment.

brent B. 
Rating:
5.0

The equipment was mostly clean except the sticky stuff in the cup holder and the fact that it didn't shift very good

kim H. 
Rating:
5.0

The only downfall was I had to rent a truck from a different location. But every body was nice

Rodney G. 
Rating:
2.0

I walked into the office and the associate's wife/employee treated me like a leper. Computer's were down. It happens but the disgust she expressed for me walking into their office was BS. Besides that the van was great. People are people ?????. Trust me I don't complain but I paid $289.00 to be treated like that. Sorry not sorry!

Jeff T. 
Rating:
3.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Helpful, pleasant, and accommodating.

Allen W. 
Rating:
4.0

Let customers choose their mileage for moving, not just give you a certain number, then your forced to pay additional fees.

Monica M. 
Rating:
5.0

Not so much me but, the trailers without jacks and no other way to lift are very difficult for some of your branch owners to pick up and hitch. This was a top notch facility.

Jeremie C. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY M. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

The contactless system UHaul has is excellent. Great Work!

Tom S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Folks at premier are doing a great job mitigating the covid threat without allowing it to impact service. They are stars! Please let them know!!

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Dane A. 
Rating:
5.0

Customer did not leave a comment.

edmund P. 
Rating:
4.0

Customer did not leave a comment.

Bobbie Q. 
Rating:
4.0

Customer did not leave a comment.

shelia C. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Wonderful people to work with! We were 6 hours late turning in our 4x8 trailer due to weather and other circumstances beyond our control. I got a text message from them with a phone no. to call if I had a problem. Called and they were very understanding! Will continue to do business with them indefinitely!

Susan H. 
Rating:
1.0

The location truthfully was not the problem. I'm not even sure where to start. My adult daughter had reserved a 10 ft truck for 2pm under another reservation #. Upon the FIRST arrival, the reserved truck was not there. The location was not open so there was no one to talk to so she called the customer service rep number and was helped originally by a “local” manager. We requested a larger truck that was onsite for the same price as the 10 footer and was told that wasn't possible. She changed the reservation to a cargo van that was available at another local location. A cargo van was significantly smaller than the reserved truck but at this point....hours into this nightmare... she needed to take what she could get. Upon arrival to the SECOND location, the check in would not verify her and so she called the customer service line again. This time she was “helped” by a woman who hung up on her and SEVERAL of her friends who were trying to help communicate with this woman who seemed to have a language barrier. She hung up on them several times. After being hung up on by your rep, they returned to the apartment without the second reserved vehicle. At that point I called and reserved the cargo van (although the rep told me there was no van available initially..and I had to give her the location and explain that we had just been there and knew it was there. Then she found it and reserved it under this res#.) I went to the site and by some MIRACLE was able to retrieve the van and continue on to help her move in the POURING RAIN. We lost most of our helpers In the meantime because they had lives and things to do. The van was much smaller so we had to make multiple trips back and forth to get her larger furniture in the van. If we had the originally reserved truck that would not have been necessary and our mileage would have been less than half of what we ended up being charged. We should have been moving at 2:30 pm at the latest and done by 3:30pm. Instead we were moving at 5:00pm and not done until 7pm in the pouring rain, damaging furniture and mattresses. In the process. I am extremely upset at the service provided and the system you have in place.

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

No improvement needed. I was very satisfied with my service. I will go back to this company when I need to rent a trailer.

Joan H. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Wyatt S. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

I only dropped off at this location, so I didn't really have much experience with them. They were very friendly and helpful even though I was returning the truck as they were closing and leaving for the evening. I know that their local reputation is excellent.

vince M. 
Rating:
4.0

Customer did not leave a comment.

james P. 
Rating:
2.0

I was charged $100 deposit and then another $35.89 on top of hte $100 deposit that was kept. The sign inside the store said $79.00 unlimited mileage and 24 hours. I kept the vehicle 11 hours and was charged way more that than and I brought it back clean and the same amount of fuel in it. I will use Budget or a Local moving company in the future. And will NOT recommend your company to anyone.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

They accommodated us when our first truck was not big enough and found us a second truck that would work within 50 miles the app doesn't work great for problems and only other down is wait time when u call

Twilla L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

The only drawback to our experience was that the ride was awful. It literally felt like we were lurching and jerking, forward and backwards, up and down, as we went down the road. The suspension system was terrible and made for a very unpleasant ride.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Both young men working at the time of my trailer pickup were extremely professional and helpful. Could not have asked for a better experience.

Victor N. 
Rating:
5.0

Very friendly, explained the return procedure well

Hannah B. 
Rating:
4.0

There was a mix up at check in resulting in an additional charge, however the problem was quickly and easily fix.

Daniel O. 
Rating:
3.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Gavin T. 
Rating:
5.0

It was awesome all around!

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

Lorie T. 
Rating:
4.0

I forgot to fill up the tank and they allowed me to leave, fill it up, and return. Greatly appreciated.

Beth M. 
Rating:
5.0

After reviewing the storage options available, we changed our choice. Staff was very accommodating! Additionally, having flatbeds available made the move in so much quicker. Thank you !

kelly d.  |  Reservation 
Rating:
3.0

The facility served us well while we were there, but I do wish they had a key pad or better hours so I could get to my things when I need to.

James K.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience.

JEREMY W.  |  Overall Experience 
Rating:
5.0

Helpful, polite personnel and affordable.

JEREMY W.  |  Overall Experience 
Rating:
5.0

I will recommend your storage facility to EVERYONE I know!!! You are the best one in Murray!!! thanks a lot for keeping our things from harm. Take Care, Dawn and Duayne Olsen

DAWN O.  |  Overall Experience 
Rating:
4.0

Need to refurbish the Restrooms.

Tony L.  |  Overall Experience 
Rating:
5.0

Excellent establishment. Will rent there again if need be.

MARY LESLEY H.  |  Overall Experience 
Rating:
5.0

.

MELISSA S.  |  Overall Experience 
Rating:
5.0

Love everything about this facilities. You guys are great. One thing though, it would be nice if you had special hours to open the facility on the day of move in at the university.

Kathy L.  |  Overall Experience 
Rating:
5.0

Great location, friendly staff and CLEAN!

Tina D.  |  Overall Experience 
Rating:
5.0

We have used this facility for the past 3 years and have been very pleased. Never any problems and very helpful employees.

Carla I.  |  Overall Experience 
Rating:
5.0

Super convenient location with online payment access.

Angela G.  |  Overall Experience 
Rating:
5.0

I have used Premier Mini Storage for several summers to store my college daughter's belongings for the summer. They are great! Their facility is clean and the staff is very helpful and friendly.

Debbie C.  |  Overall Experience 
No reviews have been submitted for this location.

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