Customer did not leave a comment.ALFRED C.
Customer Reviews for Premier Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought my contract said there was an $8 late fee payment I got stuck with the $32 fee. I should have just kept it for a whole another dayMICHAEL M.
Customer did not leave a comment.Caroline M.
Customer did not leave a comment.BRIDGET B.
Customer did not leave a comment.abdul S.
Customer did not leave a comment.Dustin H.
The gentlemen at the desk were kind, friendly, and helpful!Lindsey C.
Customer did not leave a comment.Bojan V.
Everything went smoothly!Cori B.
The customer before me was late bringing in vehicle which caused me to be late. I understand this happens but there should be some form of zero tolerance when it comes to this or an extra emergency vehicle if this happens. The manager at store was very nice and willing to assist while being empathetic.Robert M.
Having to park my private vehicle across Gate City Boulevard would have been no issue IF there was a pedestrian crosswalk . Crossing during rush hour very dangerous.Sandra S.
I didn't receive my items after waiting an hour and a half for someone to come help me hitch the trailer. I called UHual to transfer my trailer pick up to the drop off location.Catyana B.
Took 2 days before they acknowledged the drop off. Got charged $50 for a cleaning fee and the truck was clean when turned in. Who can I talk to about a refund.stephen w M.
Customer did not leave a comment.Bismiallah P.
Customer did not leave a comment.sharon M.
Customer did not leave a comment.Terrance M.
Location is old and outdated. However I realize that the owner has several businesses here. While the worker I mainly dealt with showed good customer service. The owner who was there during drop off was not.ingrid R.
Everything was greatTerry A.
Customer did not leave a comment.Colin R.
Care about people I spent 3 hours waiting on a tire and they could have had one there 30 minutes later but they did not care I had a 20 hour ride and they were going to tow my truck and the manager said it was not there problem that is very poor customer relationsRonnie P.
Customer did not leave a comment.JULIE S.
We received good service, from the website, to the customer service representative that called a couple of days before we were to pick up the truck, and the on lot attendant. Thank you.Nicholas S.
Had reservations at three different locations went to the Four location and finally got what I needed bad customer service if someone puts in a reservation and they lock in a reservation they should have what the person needs at that location not travel to four different U-Haul locations to get the proper equipment that you need thereDave M.
Customer did not leave a comment.steven L.
Offer on site parking.Stacey R.
Customer did not leave a comment.John V.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lorane M.
Customer did not leave a comment.datwan D.
I believe in an effort to not get gouged for the final bill, there needs to be a fuel follow-up on what was used. I incurred over $60 additional to my budgeted funds because a fuel charge was arbitrarily added to my bill. Shady!Paul S.
Make sure vehicles have gasdaniel B.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Betsy C.
Customer did not leave a comment.Danielle P.
Customer did not leave a comment.duret G.
simple drop-off. no isuesmark P.
Customer did not leave a comment.ANDRE T.
Smooth rental procedures and great service!! Thank you!Tony F.
Customer did not leave a comment.Sergei K.
Customer did not leave a comment.Jarred Z.
I had to wait 30-45 minutes before I could get my keys to the truck.DAVID T.
Great and professional service, as always!Scott S.
Don't charge me the $19.95 twice perhaps?LENARD S.
The customer service was excellent.mary K.
The employee who assisted us was fantastic! His name is Jesse. He was kind, courteous and resourceful - not to mention efficient - in assisting us with our reserved vehicle amidst a bit of chaos with limited inventory due to one way reservations, extended reservations and a full list of additional reserved vehicles. Thank you!Kimberly G.
The person at the drop off refused to help us get the car off the trailer when we arrived. My Granddaughter had to crawl under the trailer to get the chains off. I was very disappointed, I have never had a U-Haul dealer tell me they would become liable if they did this. I paid for the insurance to cover any incidents.Weavette C.
Customer did not leave a comment.Raysheed T.
Very hard working professional at this location.FREDERICK R.
Jesse provided great customer service.Alliyah S.
Customer did not leave a comment.Amber S.
Double charging me , Exposing my Debit card and my credit card, overcharge me sky high for only 17 miles I have been charged $121.90 Plus Unacceptable Rudeness un professional customer and continuation Misleading and bad attitude periodMohamed M.
Customer did not leave a comment.Annik A.
Great customer service. Jessie was very friendly and knowledgeable. Processed order quickly and return process was easy.Andre S.
Customer did not leave a comment.Timothy J.
Maybe as a courtesy add a reminder for after hours pick ups that if you're late for your pick up it can still be transferred to someone else. I think it would be helpful so customers can plan to come early.Lisa N.
They gave me a truck with no gas & then turned around & charges me for gas. They never inspect the truck when I dropped ot off.Joi F.
The gentleman who assisted me was extremely nice and helpfulClarence O.
Facility was clean and employees were very friendly.Cathy M.
Customer did not leave a comment.Caelan B.
Customer did not leave a comment.Christopher G.
Equipment should be be maintained with more detail. I was given a truck which the fuel was just above empty. I will be contacting corporate to complain and and elaborate further on my poor experience.Rey B.
Customer did not leave a comment.Terry H.
This location is 3 blocks from a main u-haul service center which is open 7 days a week so why would I be directed to the location I had to drop off at when it's a used car lot which was not open on Sunday when I returned the equipment.Richard S.
No issues, great guy met us in the rain with a smile on his face.Lafayette P.
This location is always professional and helpful.Scott S.
My complaint for this location is, in my opinion, it causes U Haul to have a bad name. The owner is very unfriendly, and also inconsiderate. He wasn't considerate enough to appreciate the fact that I'm doing business with and him and U Haul, He had my car towed from his lot before I could even finish with the truck rental. To me, that showed a total lack of consideration. I was just totally thrown and down hearted. My family has used U Haul all my life and I have never ever heard of anything like that happening. U Haul has been in our family since I was born, as long as I can remember, and I have never heard of anything like that happening. I tell you, that really struck me. It really hit me hard but you can be certain and for sure, that won't happen again, because I'll never use another U HAUL!!harry S.
Excellent service, detail oriented and kind installation team. My only issue was the flexibility of the vent, but once I called, that was rapidly fixed. Thank you for a wonderful service!Felipe G.
Customer did not leave a comment.MADISON R.
This was a great experience. The customer service was perfect, the pickup and drop process was excellent. My wife and I rent from uhaul often because she's an event planner and the truck makes things so much easier. We've experienced numerous problems with other uhaul locations but this one far exceeded our expectations. We will definitely keep using this location in the future! I'd recommend this place to anyone looking to rent a truck! I'm very impressed! Thank you for your professional service!Stephen H.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Anthony L.
Always professional and friendlyScott S.
The young man that assisted me was very professional and and nice. He hooked up the trailer I was renting and explained everything about it to me. Great customer service.Eddie S.
The pick up location was excellent. The staff was very helpful and friendly.CHRISTOPHER N.
Everyone here was extremely nice and very helpful. Dropping the trailer off was seamless and we encountered zero problems whatsoever. Would very highly recommend doing business with this location.Jonathan H.
Customer did not leave a comment.Belisa C.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.Deidre M.
Attendant met me outside. Friendly, Quick and easy.Martin B.
Customer did not leave a comment.Peter K.
My complaint involves the truck itself - In my opinion, the loading ramp is EXTREMELY SHORT! The angle of the ramp from the truck to the ground is very steep - making it extremely difficult to control loads coming down the ramp especially. My opinion is the this condition will lead to customer injury and lawsuits! Please look at the length of the ramp and correct.Roy C.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Federico J.
had to visit 4 stores for picking up an auto transport Got a 15 ft truck while needed a 10 ft. Had to spend much more on gas! Very disappointed this time.ALI F.
Customer did not leave a comment.Ruby J.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.KIMBROUGH H.
No drop off area. No indication of where to go or park my dropoff. Was unable to drop-off online because of all the mixups of the previous day. Could only see auto transport drop-off online. Had to park as best as possible and put keys in dropoff box with contract.Josiah G.
Very small lobbyJerry B.
Customer did not leave a comment.Tamara H.
Customer did not leave a comment.Terrance H.
Customer did not leave a comment.Katie W.
Customer did not leave a comment.Chris R.
The gentleman who helped me was very helpful and patient. Probably the best U-Haul clerk I have experienced.John H.
I don't think the customer experience can get any better. Fast and friendly!Alec H.
the people was very professional and well trained. their customer service was well needed. they are good.Joe G.
Customer did not leave a comment.Denise A.
Customer did not leave a comment.David W.