Truck was a traveling hazard! Floorboard coming up on both sides interfering with gas pedal AND BRAKE PEDAL. Driver's side door insulation foam falling off. Truck # DC 3101 G needs repairs before being rented again. Major safety hazards. Also smelled like very strong cigarette smoke.ANGELA L.
Customer Reviews for Premier Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online process was not easy. Will not use U-Haul again.Patricia P.
Customer did not leave a comment.KAREN S.
We were charged for gas even after putting more gas in it than there was when we got the vehicle.Edward H.
Customer did not leave a comment.SCOTT DONALD P.
Customer did not leave a comment.RANDALL B.
Excellent customer service!!HALLETT D.
Customer did not leave a comment.LEON B.
Truck needed to be cleaned out. Sales person advised check engine light was on but luckily we were only moving a couple of miles away.ANGELA L.
The air in the truck didn't work.SHECOLA G.
Customer did not leave a comment.ROBERT CHARLES V.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.BETTY G.
Customer did not leave a comment.Darielys Daniela D.
Customer did not leave a comment.ROGER E.
Customer did not leave a comment.Daniel R.
Excellent serviceJANET W.
Customer did not leave a comment.Richard Scott F.
Premier Storage/U-Haul rental manager and assistant were very helpful, knowledgeable of trucks, their sizes, capacities, rental cost,etc.. Two girls that knew their job quite well, respectful, polite, and very help full. Thank you very much T. and K.LOSSEE S.
Customer did not leave a comment.ERICKSON M.
Customer did not leave a comment.Ronald Y.
Customer did not leave a comment.ERIC P.
Customer did not leave a comment.Juan R.
I just want to say outstanding ladies work here Tina is great. The only problem I have is I was charged for two days I rented out at noon and I returned it at 1:30 p.m. the following day so I was an hour and a half late I just don't feel there's justification for a whole day being over an hour and a half other than that I'm very satisfied with U-Haul especially Tina's locationMARK P.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.DANIEL N.
They are really wonderful peaple I will use them again in the future an will be switching storagesHAROLD C.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.JAMES B.
I did want a 12FT truck (not available at this location), however the 10FT worked out very well.John N.
Customer did not leave a comment.Clarence M.
Customer did not leave a comment.JENNA S.
Customer did not leave a comment.Nestor L.
Customer did not leave a comment.Jeffrey L.
Excellent customer service.scott P.
awesome, friendly and perfect customer service !!! 10 stars, we had 3 locations near us and choose this 1 5 miles away. Truck was ready and they made the whole experience wonderful. Do not know their names but the 2 ladies at the desk were awesome to us !! Thank youVince G.
The truck was clean it ran fine check engine light is on The lady that I rented it from was awesomeWARREN E.
Dealt with Tina several times... always friendly and professional... helpful and smiling....MICHAEL T.
The interior of the truck was not cleaned around the doors and it smelled like cigarette smoke. The truck runs excellent! Customer service was great with Tina very polite and the inside was well kept and clean. :)MARIA M.
The drop off destination was very clean and the Property well kept. Sam the employee was courteous and professional....very positive attitude. Highly recommend Uhaul for your next move. Very happy!Carlos Z.
Customer did not leave a comment.david T.
Get sales agent as professional and courteous as Ms Tina.ðŸ¤™James A.
Customer did not leave a comment.Ivan H.
Customer did not leave a comment.Eagles Nest E.
Very nice and clean area, the gentleman I worked with who took my order and I got the truck from was very very nice he answered my questions and explained it all to me. When I returned it he and she who I do not know their names were both very pleasant I will recommend their services to anybody who asks me.Frank H.
Customer did not leave a comment.Scott T.
We dealt with miss Tina she was awesome couldn't of asked for a sweeter more helpful person in the world. I would highly recommend her to future clients. Thank you for making our experience with U-haul enjoyable.MARY R.
Customer did not leave a comment.MARY H.
Tina was super accommodating, thank you so much for such an easy transaction! :)Amanda B.
Both ladies that handled my pickup and drop off were both very nice!Dean L.
Customer did not leave a comment.Melissa C.
They were very accommodating. We had to extend our rental several times and they were very helpful and understanding.Steven H.
Customer did not leave a comment.DON A.
excellent experience at this location, personable,friendly and knowledgeable,keep up the good work!!mark H.
Customer did not leave a comment.BRIAN O.
Customer did not leave a comment.Sharon Y.
Customer did not leave a comment.Malisa B.
Customer did not leave a comment.Carlos A.
The whole experience was excellent from beginning to end. The customer service is unparalleled and I always use this location. You always feel like you're getting in a brand new truck in the back of the truck is always spotless.Amber T.
Service was fantastic, fast and courteous, I highly recommend this locationGene F.
Linda assisted me and was great. She was very cheerful and willing to help me however she could. I have used this location in the past and have always been satisfied. Thanks Linda!!!Cheryl H.
The staff at Premier storage made the process of renting and returning a truck the easiest I have ever experienced. Very friendly staff.Steven B.
Customer did not leave a comment.james D.
Staff was very helpful and efficient. They were quite helpful at getting me started and out of the lot. Thanks!Janis U.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.KYLE N.
Customer did not leave a comment.DANIEL Q.
Easy in and out. Tina was helpful and customer oriented. What a great asset and ambassador for u-haul. Thank you.WILLIAM B.
Customer did not leave a comment.Mike H.
Overall very good experienceMichael H.
I couldn't figure out how to turn on the radio.??Gretchen Z.
Start a rewards program.Dennis S.
Very good customer service, very friendlyJuan D.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.earl P.
Yin's was greatFrank T.
Customer did not leave a comment.Arthur P.
Nothing that I can see. I am a frequent customerKathy C.
The Staff was pleasant and friendly,explain all the steps one by one, smile all the timeHiram N.
Everything was excellentblanca R.
Tona gets you in and out with a breeze!elizabeth S.
Keep up the hard work!Tom A.
Customer did not leave a comment.JUDY L.
Very nice peopleJordan M.
Customer did not leave a comment.Jackson B.
Customer did not leave a comment.Nabil M.
Very clean, very professional.Glenn W.
Customer did not leave a comment.Ronda M.
Always nice and kind thank youKeith P.
IF YOU GO TO TINA ON 54 WEST YOU WILL NOT HAVE TO CHANGE 1 DAM THING TINA WILL GO WAY OUT OF HER WAY TO SEE THAT YOU ARE SATIFIED 54 WEST ZEPHYRHILLS FL.Eugene A.
Fuck youKayla G.
They are friendly and polite and very help fullKeith P.
Customer did not leave a comment.STANLEY M.
Customer did not leave a comment.George V.
Buen servicio y buen precio muy buenocarmen P.