The rep should have been able to look up a past history a month ago to address an overage from their store. There was no one else in the store and she was not helpful. It was like we were a bother to her. We need excellent customer service here in Douglas. We have been to this store before so we are repeat customers. Very disappointed.DENISE F.
Customer Reviews for Prepaid Superstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Channtee G.
Truck was dirty. Found left items and trash in truck cab. I don't have a signed copy of my receipt. I feel I was over charged. Thought it was .79 cent/mile not .99 cent/mile. Won't use this location again.Kathy G.
Process was easy. Lady at the store got me a cheaper rate than what was quoted. Driving the uhaul was about as exciting as you'd expect.Joseph B.
No cell access was available to complete the rental. I called UHaul 800 staff and he helped me.MARK M.
Customer did not leave a comment.Mable M.
Clean interior cab of truck and windshield.Mark M.
I rent from Uhaul fairly often This experience was good with the exception of the check-out/check-in process. I chose the check out/check in via the electronic option due to the convenience of picking up and dropping off early. I followed the link that was sent via text and when it pulled up, it showed that I didn't have a reservation. This delayed the pickup of the truck as well as the turn in also. When I went to pick up the truck, there was another party there at the pickup location that was experiencing the exact same thing, so not a "one-off" issue.JAMES R.
At issue is I was told gas was given to me at 7/8 full, I have a picture at pick-up which is slightly less than 3/4. I also stated that dashboard of truck stated that a $50 credit given if truck is swept clean and rental blankets etc. stored neatly. Instead I was charged $55.58 for excess gas charge.Chris R.
Pay attention to details... I ordered 2 hand truck and didn't receive them. The representative made note of it and when my bill was finalized I still wasn't credit my$14 plus tax. When I called at 1:30pm there still was a long hold time 30min. plus... I'm became upset again about my experience on Saturday morning with the self checkout. That's something that's not going to work for seniors who are smart phone or electronic illiterate. It's too many details and instructions it took over 20mins of assistance after my schedule time of 8am. And I started the process at 7:47am. In addition to me having to regained my composer and come down to drive.Kathleen M.
Everything was great.CALEB B.
The back of the truck wasn't sweep prior to renting.Kathleen M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Michael O.
Rude people and not willing to help uCharles B.
Please make sure the air conditioner worksTerry C.
Customer did not leave a comment.James H.
The vehicle tire pressure lighg came on, also the truck shook after you went over 50. I tried going the speed limit of 55 but couldn't because I feared a blow out. The line up was off and kept pulling to the left. Also the check engine light came on scaring me. I felt in danger in this vehicle and when I mentioned this to the representative at the counter, she said okay very nonchalantly. One, clean the vehicles, it was filthy. I had to sanitize the truck and the amount of dirt on that wipe was ridiculous. Two, service the vehicles because the one I had is in dire need of a tune up, line up, and clean up. Third, and final improvement could be on the attitudes of the representatives. The "I don't really want to be here but I'm here" attitude is always gonna run customers off. This place will never get my service again. I felt like I was a trash collector in that truck. This experience felt like Sanford and son and Daughter. Thank you but no thank you.Shannon R.
Customer did not leave a comment.Kathy D.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Helena W.
Customer did not leave a comment.ROBIN T.
Ask the uhaul representative not to be on her cellphone with the speaker on talking while she's has a customerPATRICIA L.
Customer did not leave a comment.Phyllis L.
They were very rude.Rhonda S.
They charged me twiceThomas C.
Hard location to find! Even when we called and asked if it was the red brick building, we were told â€œnoâ€ ...but it WAS the red brick building. One uhaul van parked in the back and only a small sign. Makes it difficult if you are driving a huge truck and are not familiar with the area! Otherwise, very helpful staff and all went well!joyce - Michael B.
Customer did not leave a comment.Mya R.
The employees were very nice and accommodating. They answered all our questions and were extremely helpful.Justin W.
Great serviceDON T.
Customer did not leave a comment.Antwan W.
Customer did not leave a comment.Huy N.
Clerk not aware I was coming and had trouble showing me how to work ramp.ray B.
The people working there didnt have a clue what they were doing after about 45 minutes waiting for them take my payment they charged me more than the website had quoted at like 57 they charged me 75 dollars I couldn't find the length of the trailer on the trailer specs of the website anywhere and they couldn't tell me at the location either I reserved the trailer for 10 hours and I only had it in my possession 45 minutes to an hour because I went and got a tape measure to find out the length and turns out it was too short for what I was wanting to haul despite the website having me put in what I would be hauling and saying it would fit on the trailer it most certainly will not so long story short I rented a trailer for 75 that was supposed to be 57 and never used it because it was too short because no one knows the specs of the trailers length or width the length is 12'4" by the wayMitchell A.
Customer did not leave a comment.Britney S.
Customer did not leave a comment.ronald F.