Customer Reviews for Prime Storage Fishers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prime Storage Fishers

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Cheryl R. on

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I did not check the mileage before leaving only to find out that I should have because we only drove the truck a max of 40 miles from Fishers, IN to Westfield, IN round trip but was charged for 89 miles. Will never rent or recommend this location ever again.

Meghan G. on

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Vanessa Q. on

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Was frustrated that I asked for truck 24 hrs and was made to bring it back before that time was up. Rep asked if I wanted to keep the truck longer after I arrived back to the office as instructed but at that point it was too late. Process was not explained to me when I placed my reservation and had to talk with 2 different people over the phone in order to get my key. When I arrived back, no one there despite sign saying someone would be there. Not an easy process and didn’t make it easy for customer. Would have expected some kind of compensation/discount for the trouble but not even offered!

melinda H. on

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Rajiv P. on

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I am very frustrated by the poor and rude customer service of U Haul when i called for billing discrepancy. during the vehicle pick up i was not well communicated by the desk person about when the store is closed and no vehicle inspection was done with me. i returned the vehicle after 6pm and dropped the key in drop box, and i have being charged with late fee of $20 which is very absurd, secondly on the bill it shows i have returned the vehicle on 08/22 at 9:07 am. please make correction to the billing and let me know. Thanks, Rajiv Pandey.

Andrew S. on

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The Uhaul website was not working properly when we went in to get the vehicle. It took almost 30 minutes to get checked in, and the storage facility employee had to call a U-haul employee on the phone a few times during the process of trying to get us checked in. However this was not the storage facility employee's fault, she was very helpful and tried really hard to get us on our way as quickly as possible.

Robert W. on

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Pickup location was great. Service from U-Haul was an absolute nightmare. App didn’t work properly, half hour wait on the phone only to be told they didn’t know why it wasn’t working either. Overall, a mess best described by the exchange I had on the phone with the tech support guy: Support Staff: We’ve had a lot of calls already this morning about the app not working and people not being able to pick up their trucks. Me: Sounds like a big problem that someone is going to need to fix pretty quickly. Support Staff: To be honest, it sounds like a typical day at uhaul.

Sean M. on

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Andy M. on

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Litoia K. on

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Scott D. on

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Denise E. on

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amos R. on

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Great guy at the counter

Terrance C. on

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John B. on

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Shelli Y. on

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only one guy working on saturday morning. some customers where angry because the trucks they reserved online were not at the location. witnessed guy working there act nasty to another customer for no reason. customer offered to tell him his reservation number, the guy told him should go rent somewhere else. terrible! we waited an hour to pick up our truck.

Randy K. on

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Jamie D. on

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They couldn't find my reservation, even after I had called to make sure it had come through. They didn't have the trailer size I had reserved, or any adapters for the light hookup.

Kyle G. on

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This location needs more staff. When we first arrived, the truck I reserved was under my name was put under my fiancé’s name for unknown reasons so we were told our truck wasn’t reserved and there was nothing he could do for us because he couldn’t find it in the computer. I had done everything online beforehand, but when I tried to check in prior to arriving that morning, it said that I had still not been assigned a truck. Then when we were told that we did not have a reservation even after showing my reservation, I tried to check in again and it finally worked. I followed the directions and it showed me our truck and it was sitting in the lot. We went back inside and showed him the truck number on my phone, and we left with our truck 30 minutes later. There were at least 5 people waiting in the waiting room at all times when we were there. It was too much for only one worker to be able to handle.

GLEN M. on

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TRYING TO GET THE COMPUTER TO LET MY CHEVROLET AVALANCHE TOW A LITTLE JEEP ON AUTO TRANSPORT WAS NUTS U HAUL NEEDS TO DO SOMETHING ABOUT THAT. THIS IS THE SECOND TIME I HAD THE PROBLEM.

BILL G. on

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did not know the equipment was being dropped off

John B. on

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Jeffrey O. on

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Computer system was down and I had to wait.

NICOLE F. on

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The gentleman there was great. He also sold me extra boxes.

John W. on

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Chaleen S. on

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Was easy to schedule the rental. Pick up and drop off were without a problem. Would recommend this location.

barbara H. on

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dam I. on

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patrick M. on

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John N. on

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Rick M. on

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It took forever to make the rental plus it took forever to make the rental plus I had to question what everything was on my bill they put safe move on with out asking me or telling me about it. The truck had a bad vibration when going from 60 to 70 Miles per hour And most of the trip was at that speed. I paid for or at least I asked for two extra days took the truck back early by one day and was gonna be charged for a day there was too much confusion in this rental process !!!!!

james S. on

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Customer did not leave a comment.