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RONALD B
Customer Reviews for Primos Ruskin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drove during rain on the highway, water came up through the bottom drivers side in the storage compartment. Several boxes on the floor were ruined including the contents.
Diane LI rented it for one way and was told I’d have to return the truck to it’s original location henceforth I would have ended up paying a lot extra because the mileage was over
MAHDI AI am not sure what you can improve. The associates were so friendly and helpful. Made the experience so easy and stress free. Thank you.
Charity BExcellent service
Sharay JGreat Service
Robert APhenomenal customer service
Schalani AThe people at Primos certainly are Primo indeed!
JAMES GGreat service
JOHN GBest location ever.
CHRISTIAN AVery friendly!
mellissa hThe only reason I put no on personnel is because I dropped off on Sunday and they were closed. It is a very clean place and I would definitely rent from there.
Howard WI appreciated that the team was professional and worked hard to get me in and out for both pickup and return.
Clarence FHelpful
SARA PGood communicator ,helpful ,
Eric PMy U-Haul rep was top-notch. Professional. The equipment was in outstanding condition and performed exceptionally. Probably the best U-Haul experience I ever had... if I ever need U-Haul services again I will pointedly seek out the dealer that I used. I wouldn't think of renting from anyone else.
Scott EI rested for 24hrs. I was down with truck within 4 hrs. And was charged for 24hrs. Your company could have pro rated my cost but didn't. Not happy with ur company
Freddie JAli was friendly, accommodating, kind and provided excellent customer service. I would highly recommend using this location for your truck rental.
James RI got charge for 4 extra for no reason. Then when I called this location to get help they weren't helpful and their very dismissive. I honestly wouldn’t recommend that U-Haul after this. That location is not an official uhaul site
Relier DNothing I could think of.
Wenceslao MNot use my name...wrong address and wrong phone number when renting a vehicle to someone else!
DALE WThe gentleman was very friendly and the transaction was smooth!
KAMMI NPerfect rental. Don't change anything
Mark HVery nice people, friendly, helpful
Patrick MEverything was great!
MARY FGreat customer service
ALTON BI did self check out on the app.
STEVEN WWhen I arrived. My trailer was not available. Waited 30 plus minutes. Previous renters failed to return. When finally I got hooked up and where I was going to pick up office furniture. The back of trailer was filthy.
MICHELLE PThe truck had a couple of sensors that needed attention like the tires and it definitely wasn't the smoothest drive. But overall, the customer service was good. They were courteous and accommodating. I also like that they stay open longer than most of their competitors which was convenient.
NICOLE WGentleman was very professional and friendly. Everything went smoothly during drop off.
LARRY WExcellent customer service,
JOHN MThere was a broken tire sensor that was indicated on the dashboard. Initially it was alarming, but I was assured that it was ok to drive.
FAITH COutstanding service.
MICHAEL PAt first I was supposed to go to a closer location. They called me 2 days before saying the other location didn't have a 26' truck. So I go to this location and they don't have a 26' truck either. So I asked her if she had the 20' truck and she said yes. So we all ring out and get the keys to the truck. We walk up to the truck and realize its only a 15' truck. So instead of making 1 trip in a 26' truck now it turns into 3 trips in a 15' !!!!!!! Wasn't happy but it could of been worse so I'm moved now that's all that matters!!!!!!
Christie MAssociate had problems filling out contract. Put wrong drop off location on contract took almost and hour to finish p.o.s and then I left
ROGER PI reserved a 26' Uhaul with Appliance Hand Truck & 1Dozen Blanks for a big move. When I arrived at the location they didn't have an appliance hand truck as reserved. As a result it made my move difficult. I excepted The location and staff were very professional.
ALEXANDER NShort notice rental for me and this location got me on the road in short order. Thanks
ROBERT WVery friendly and caring to make sure I had the right equipment for my needs
JOSEPH PGood trucks and very nice people !!
RAMIRO PThank you it was a lot of help moving things around
VERONICA GThis office was friendly and accommodating. I would use them again. Bill
WILLIAM BFront tires were low on air so I had to air them up
STEPHEN SGreat location and 5 Star service
ANNE HGreat store, great customer service AAA+++
DAVID BNice place
MARCO LBest experience renting a uhaul I’ve had.
MICHAEL E