Customer Reviews for Prince Of Wales Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

We aren't certain if there was something wrong with the truck or the gas gage. When we picked up the truck, we noted that the analog gas gauge read full or close to full. Our total trip distance was 12 miles or 20 kilometres. Based on research online, a 10-foot box truck gets about 12 miles per gallon (MPG), which is roughly 19.6 litres per 100 kilometres or about 0.20 litres per kilometre. Our total fuel consumption based on this information should have been 4 Liters. Before returning the van, we filled the truck and it required 20 Liters. We attempted to explain the situation to the attendant at the rental counter and he replied by asking if I had filled it until the pump clicked. After saying yes, he replied “I don’t know”. He semed to agree that it did not make sense that the vehicle needed 20 liters of gas after such a short distance, but he did not offer any solutions. We were quite disappointed, but too tired to argue with him. Can someone look into this issue, please?

Rating:

4.0

Better signage of the location. Had to ask the gass station attendant where it was.

Rating:

3.0

Tried 15 or so times, over 12 hours, to sign up on the U-Haul app unsuccessfully. It kept saying "oops, something went wrong on our end". So even though I returned the vehicle that night and left the keys in the drop box, I had to wake up early to go back in person and sort it out the next morning. It was EXTREMELY inconvenient. Also, the previous person that used the vehicle hadn't topped up the gas fully or swept the truck out. That was just a minor inconvenience but an inconvenience nonetheless.

Rating:

5.0

The staff at this location are excellent, very knowledgeable and friendly. I was doing a Remote pickup up and drop off but they were there and readily helped me when I was trying to work through the App on the get/return truck process. Thank you.

Rating:

5.0

Initially I booked for 10 feet truck ( 3 days in advance) but the guy gave me 9 feet truck. I showed him confirmation but his only argument was it’s unavailable.

Rating:

4.0

I know I had booked packing blankets and a dolly. The vendor said I had not and that even if I had, he wouldn't let them go for a one way booking because he would not get them back. Obviously, this added unexpected logistics to our move. If the policy is that blankets and dollies are available for one way moves, you should enforce this with your franchisees, otherwise, your booking agents should not offer them. (The booking agent was wonderful by the way- VERY HELPFUL)

Rating:

1.0

I originally booked a pick up for a 15' truck over a month in advance for a location within a couple km. A few days before my scheduled pick up, I get a call from uhaul that they changed the location. Told me it would be at the prince of whales location in Nepean, that was all the information I got. I drove 30 mins to the location only to be informed it's a different location in Nepean on Prince of Whales drive. So I drove another 18 mins. When I finally get to the right location, the drop off location was the wrong city (3 hours away). THEN the cart I had reserved with my initial order was not there. I had to call 4 different locations to find one available AND willing to rent, then had to drive 30 mins to ANOTHER location to finally pick up the cart. When I got there they hassled me and made me pay for it again EVEN THOUGH I ALREADY PAID FOR IT IN MY ORIGINAL ORDER AND HAD PROOF. Now I have to contact uhaul to get it reimbursed. Spent 2 hours trying to get this all sorted. What a shit show. The guy at the desk at this location was helpful, but uHaul directly sucks.

Rating:

4.0

Please ensure the equipment is cleaned properly and use an air freshener, as there was an unpleasant smell Rep was friendly

Rating:

1.0

Customer interactions, efficient pick up and drop off process.

Rating:

5.0

In the future if we need to rent a truck again, we will definitely go to this place again. Convenient, close to us and plus the store person is nice.

Rating:

2.0

I had booked a 15foot truck for 8:30, when we arrived the truck was going to be at that location at 9:30. We could not wait as my daughter only a small window to move her things. We took a the small van. Yes it worked, but the point is the other truck should have been there. We will not use uhaul again.

Rating:

5.0

The van was previously used to transport construction materials and was not swepout.

Rating:

5.0

Service was great and the staff were accommodating, helpful and understanding. I would rent from them again.

Rating:

5.0

Honestly it's my second time renting from here and everything was excellent. Amazing customer service from the rep as well

Rating:

3.0

The van was not clean . It had rice over the floor

Rating:

4.0

Once during the winter, the wind shield wiper fluid was empty. I filled it myself. Besides that great service.

Rating:

5.0

Drivers side mirror on truck is not adjustable

Rating:

5.0

Upon pickup the gas Guage was slightly below the Full mark. I returned it totally Full. Cost $19. in gas for 28 km's. Just check the gas upon pickup.

Rating:

4.0

The man working at this location was nice and made the process very easy. The back of the truck was very clean but the front seating area was kind of messy (spilled coffee all over the dash)