The staff at this location are excellent, very knowledgeable and friendly. I was doing a Remote pickup up and drop off but they were there and readily helped me when I was trying to work through the App on the get/return truck process. Thank you.
Donald D
Prince Of Wales Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2C3W9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Initially I booked for 10 feet truck ( 3 days in advance) but the guy gave me 9 feet truck. I showed him confirmation but his only argument was it’s unavailable.
Manthan MI know I had booked packing blankets and a dolly. The vendor said I had not and that even if I had, he wouldn't let them go for a one way booking because he would not get them back. Obviously, this added unexpected logistics to our move. If the policy is that blankets and dollies are available for one way moves, you should enforce this with your franchisees, otherwise, your booking agents should not offer them. (The booking agent was wonderful by the way- VERY HELPFUL)
Kate JI originally booked a pick up for a 15' truck over a month in advance for a location within a couple km. A few days before my scheduled pick up, I get a call from uhaul that they changed the location. Told me it would be at the prince of whales location in Nepean, that was all the information I got. I drove 30 mins to the location only to be informed it's a different location in Nepean on Prince of Whales drive. So I drove another 18 mins. When I finally get to the right location, the drop off location was the wrong city (3 hours away). THEN the cart I had reserved with my initial order was not there. I had to call 4 different locations to find one available AND willing to rent, then had to drive 30 mins to ANOTHER location to finally pick up the cart. When I got there they hassled me and made me pay for it again EVEN THOUGH I ALREADY PAID FOR IT IN MY ORIGINAL ORDER AND HAD PROOF. Now I have to contact uhaul to get it reimbursed. Spent 2 hours trying to get this all sorted. What a shit show. The guy at the desk at this location was helpful, but uHaul directly sucks.
Victoria SPlease ensure the equipment is cleaned properly and use an air freshener, as there was an unpleasant smell Rep was friendly
Mahinda P