I originally booked a pick up for a 15' truck over a month in advance for a location within a couple km. A few days before my scheduled pick up, I get a call from uhaul that they changed the location. Told me it would be at the prince of whales location in Nepean, that was all the information I got. I drove 30 mins to the location only to be informed it's a different location in Nepean on Prince of Whales drive. So I drove another 18 mins. When I finally get to the right location, the drop off location was the wrong city (3 hours away). THEN the cart I had reserved with my initial order was not there. I had to call 4 different locations to find one available AND willing to rent, then had to drive 30 mins to ANOTHER location to finally pick up the cart. When I got there they hassled me and made me pay for it again EVEN THOUGH I ALREADY PAID FOR IT IN MY ORIGINAL ORDER AND HAD PROOF. Now I have to contact uhaul to get it reimbursed. Spent 2 hours trying to get this all sorted. What a shit show. The guy at the desk at this location was helpful, but uHaul directly sucks.
Victoria S
Prince Of Wales Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2C3W9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Please ensure the equipment is cleaned properly and use an air freshener, as there was an unpleasant smell Rep was friendly
Mahinda PCustomer interactions, efficient pick up and drop off process.
Vaibhav AIn the future if we need to rent a truck again, we will definitely go to this place again. Convenient, close to us and plus the store person is nice.
Maria MI had booked a 15foot truck for 8:30, when we arrived the truck was going to be at that location at 9:30. We could not wait as my daughter only a small window to move her things. We took a the small van. Yes it worked, but the point is the other truck should have been there. We will not use uhaul again.
Gary L