Customer Reviews for Princeton Loonie Bin
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location where i picked up the truck, she was just fine. The problem was with the main U-Hall representative that I put the truck through. They did not follow through with the dispatch number to the pick up location, and then when I tried to get that, everyone was confused that I knew the number from the pick up location first before I got the dispatch number. The location said they need a dispatch number before they can give me the truck number. I got all the way home, and then I got a phone call from the U-Haul center, wanting to know if I wanted to cancel the truck or pick it up at a later time.? I told them that I had already picked up the truck earlier in the afternoon, and had already driven it home, I was pretty much done with it so I wanted to know which location I could drop it off at. She went back-and-forth with me probably a half a dozen times before I finally told her to stop and told her, I am finished with the truck. I already have the truck. Then she proceeded to give me another dispatch number and wanted to know the truck number that I had. And she went through the whole thing about whether I wanted insurance and who was driving it and everything else. I said I don’t care about any of that. I already have the truck I’m finished with it. I want to know where I can drop it off. Nobody, along the line, ever asked for my credit card, so I could’ve walked away with your truck. A very disorganized and unprofessional procedure. Truck worked fine, fuel economy was fine, and I will rent a game, but you need to do some tweaking with the people.

Rating:

1.0

The tire of the vehicle went flat right away. They had no alternative. I waited 5.5 hours to get a new tire. They were unsympathetic to my issues.

Rating:

3.0

Need more room, trailer parking difficult with shared parking.

Rating:

1.0

Store manager was reluctant to help me rent a trailer after Uhaul fail to fulfill our reservation from another location. Store manager directed me to call Uhaul dispatch to complete rental process rather than assist me himself. One of the trailers on the property was not available to customers as it had not yet been "cleared by the Police". Unsure how long the trailer had been waiting for clearance. Uhaul did not fulfill our reservation and did not call 24 hours in advance to advise us that no trailers were available anywhere near our preferred location.

Rating:

3.0

Someone on site that can process rental, rather than having to wait for them to come from elsewhere.