Customer Reviews for Pro 2 Group
(U-Haul Neighborhood Dealer)

79 reviews

1308 Continental Dr Ste A   Abingdon, MD 21009

(410) 612-0455

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(410) 612-0455

1308 Continental Dr Ste A
Abingdon, MD 21009

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Excellent service and I will recommend it to anyone who needs a moving company 👍👍

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Mobile return of the equipment worked as expected. Used the key drop box. Only concern was where to park the truck as the spaces seemed too small for a 26' truck. I did see other trucks parked on the street but was not sure if it was acceptable to leave the truck there.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

TaWanda M. 
Rating:
3.0

The drop off location was much farther away from my destination which contributed to extra mileage. Not my choice. I incurred extra charges because of this.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Witold K. 
Rating:
5.0

Excellent service. I would use them again soon.

shahida A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The gentleman at that location was very helpful and informative.

Stephen S. 
Rating:
5.0

The customer service was very knowledgeable

MALEDA S. 
Rating:
5.0

Location is easily accessible and helpful staff.

Steven S. 
Rating:
2.0

Never received access code for key box. App would not open initially to allow access. Location was suppose to open @ 8:00 a.m. nobody was there. Location door was unlocked but building was empty. A 10 minute process took 40 minutes.

Scott R. 
Rating:
1.0

The truck needed a front end alignment and felt like the transmission was going to go at any time. Would not recommend

Olivia B. 
Rating:
5.0

Both of the personnel that helped me during the rental were friendly, informative and helpful. It was my first time getting a rental and they made the experience easy. I wouldn't hesitate to use this location again!

KARLA M. 
Rating:
1.0

Reservation was changed 3 times to different locations each time. Specifically asked all 3 locations if they have 24/7 pick up and I was told yes every time. Arrived at the most up to date reservation and was told that location doesn't have a vehicle and does not have 24/7 pick up. Was told to go to Abington location for pick. Arrived at Abington location tried to process using 24/7 pick up was told reservation was invalid, was on with U-Haul customer service for a total of 2.5 hours was given code to lock box for the truck I was suppose to be using and the lock box did not have the key. After 3 hours of wasting time owner called told me code to return lock box and was told to find the correct key. The u haul I reserved and paid for had a reservation for a dolley, dolley was not included. After SEVERAL hours of 1. Having reservations changed by u haul and then u haul not making those reservations correctly 2. Having to go to SEVERAL locations to even get a truck 3. Not having proper equipment per my reservation. This was the worst I haul experience I've ever had and hope no one uses this location every again :)

Dayana D. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

SUCCESS I. 
Rating:
4.0

Very good variety of rental vehicles.

LaVern B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
2.0

Nobody was in the office and I was unable to get in touch with an employee. I was charged additional late fees because nobody was at this location to confirm I dropped off the truck at the right time.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

cameron P. 
Rating:
4.0

They ask for only keys and nothing but after i got charge 20 dollars and ask for refund that was them mistake and charge me

Kunjan V. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Great Customer Service. Keep up the good work! Definitely recommend this location.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Jillian S. 
Rating:
5.0

Staff was great. Excellent customer service!

Ron C. 
Rating:
5.0

I know that this truck was brought there the day prior to my picking it up. But is was dirty on the inside

Cheryl S. 
Rating:
3.0

Customer did not leave a comment.

Memory F. 
Rating:
1.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

kathy G. 
Rating:
2.0

Make sure that the vehicle is clean and sanitized before renting to another Customer. I found a weed pipe, cellphone and a snack cake still in the vehicle when I picked it up. We (the U-Haul Attendant and me) also had trouble getting the key into the ignition to start the truck which prevented me from leaving on time and putting me way behind schedule. The Attendant was very nice and helpful and the Owner compensated us for the inconvenience. I have several more projects coming up where I will need to rent a truck again so I'll probably give them another try before deciding whether to take our business somewhere else (i.e. Enterprise, Penske, etc...).

KENNELL J. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Great customer service

SHERMAN C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Dont wait 48 hour to confirm location pick up. You didnt have the vehicle i selected 20ft truck. Over all your company added a lot of extra mileage to my overall journey and a huge waste of my valuable time. Between fuel prices and having to go out of my way for both pickup and drop off I am very unsatisfied. I have an additional $90 charge probably because of mileage and I spent $80 on fuel to get it back to the same level as I recieved it. Overall I spent 12 hours moving, I paid $295 to move my families stuff 48 miles just a huge bummer. With a smaller truck i was unable to get all of our stuff in 1 trip. Just all around an inconvenience in almost ever aspect of moving.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Timothy Z. 
Rating:
5.0

This location was very quick and efficient in the check out process. The drop off process was even easier. Highly recommend.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

I knew that I went over mileage and would have to pay the $0.40 per mile fee. I expected this to be calculated and paid when I dropped the vehicle off. The clerk seemed not to know how to do this and insisted that it would be automatically billed to my card instead. I would have preferred to pay in person.

Kate K. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
1.0

Customer did not leave a comment.

mary C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Tom Kunkel is good people!

David A. 
Rating:
5.0

Nothing the service was perfect

Austin D. 
Rating:
5.0

Excellent costumer service!

Felix G. 
Rating:
5.0

Tom, I believe last name Kunkel outstanding !! - So helpful, professional, went the extra mile with organization to help us get moving - I would recommend Tom to anyone

Jeff E. 
Rating:
5.0

The help and personal attention provided was wonderful. Keep doing what yo do.

David O. 
Rating:
4.0

Send text messages to give clear instructions on drop off area. Went to a u-haul drop off area by accident and the associate threatened us with surcharge if we dropped the vehicle there

Julius K. 
Rating:
5.0

Tom is great. We will be renting trailers from him in the future!

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Milton P. 
Rating:
5.0

Works great now. Current manager is outstanding!

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Extremely professional, friendly and helpful!

Jim J. 
Rating:
5.0

Customer did not leave a comment.

JULIAN A. 
Rating:
2.0

Have parking spaces that can fit a 20ft truck

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Was very accommodating. We will definitely use again

PAUL Q. 
Rating:
5.0

Great experience all around, just maintain that.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Tom was very accommodating and professional and expedited the rental process. I appreciated it and will return to this location for my next rental needs.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

craig J. 
Rating:
3.0

I had to wait a long time for the guy working to get off of the phone and then when he finally got off of the phone, he forgot about me. Another coworker had to remind him that I was there.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

TORIA C. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Was hard to tell where the Uhaul location was. Maybe some more identifiers.

Brady H. 
Rating:
4.0

Faster checkout

JAMIE L. 
Rating:
1.0

Closed on Saturday! Very inconvenient! Took forever to pick up truck due to waiting for approval via online account. How does a UHaul place close on Saturday's????

Nancy C. 
No reviews have been submitted for this location.

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