Customer Reviews for Pro Hardware
(U-Haul Neighborhood Dealer)

895 reviews

458 Main St   Belleville, MI 48111
(Off Of I-94)

(734) 697-0540

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(734) 697-0540

458 Main St
Belleville, MI 48111
(Off Of I-94)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You can tell the location that I'm coming, or tell me that I can't get a truck before business hours if they'd the case.

ALAN THOMAS T. 
Rating:
3.0

Don't give one price and yet charge another. I was never told about the. Safe mode charge. It was very hard to pick up truck 45 minutes.

Terrie K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth K. 
Rating:
3.0

Two tires bad so had to go another location y have fixed then noticed no liceyplate and wiring bad

RICHARD EDWIN P. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAMES N. 
Rating:
5.0

Customer did not leave a comment.

KAREN SUE H. 
Rating:
4.0

Customer did not leave a comment.

GERALD CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

HAI NICOL S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA DENISE H. 
Rating:
5.0

Only downside is that it is a small area for returning equipment, especially a truck with an auto trailer attached.

James F. 
Rating:
2.0

I was charged almost 20 dollars more than the quoted price, they didn't tell me they would be closed by my drop off time, and the vehicle exterior was dirty.

RAMONE GILBERT W. 
Rating:
5.0

No need to improve you did a excellent job

DARLENE SUE J. 
Rating:
5.0

Have the tank full. Then have customers refil to full. I got it on a quarter tank, knew I wouldn't make it to my destination on that so I gased up before I left. Probably put $ 15 to 20 bucks more than I needed to. Other than that great experience renting from pro hardware.

JACQUELYN JENELL H. 
Rating:
4.0

The person who helped me was great he explained everything to me very clearly and well spoken, and he was very pleasant

BETTY LYNN R. 
Rating:
4.0

no gas .put 1/2 tank only paid for 1/4

STEPHEN LANCE C. 
Rating:
4.0

Good experience here.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Lydia J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LANCE C. 
Rating:
5.0

The van felt like it hadn't been serviced in a long time. It was loud and rickety and the engine didn't feel like it wanted to shift. The location itself was spectacular, though.

David E. 
Rating:
5.0

The brakes in the truck were squeaky.

Jessica O. 
Rating:
2.0

The equipment was clean, but not well maintained. The truck would not start right away, it took 2 tries to start it. This continued throughout the day, but the employee who gave my dad the truck should have given him a different truck when he saw that the truck wouldn't start right away. Late at night my dad stopped to get gas and the truck wouldn't start at all. He tried many times to get it started and it wouldn't start. I submitted a roadside assistance request for him. While he was waiting he tried again and this time it finally started, so he drove back to Pro Hardware. He should not have been in that situation, the truck was known to have a faulty starter (or whatever the issue is) right from the start, so he should have been given a truck without any issues.

TIMOTHY JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

BISHAL S. 
Rating:
3.0

Efficient pick up service but the vehicle was not clean interior or exterior. I was advised I did not need to return it clean since I had purchased the insurance. The reason should have been because it was dirty at pickup.

T Renea B. 
Rating:
5.0

Customer did not leave a comment.

Judi G. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Chabela A. 
Rating:
5.0

Excellent service friendly knowledgeable

RAYMOND ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Janis H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE KENYETT W. 
Rating:
5.0

The service was excellent. The guy we worked with was super friendly.

Nigel B. 
Rating:
5.0

Customer did not leave a comment.

LATONYA DENISE B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DEWAYNE R. 
Rating:
5.0

Shorter wait time in line.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ANN D. 
Rating:
5.0

Everything was great!

ROBERT EUGENE D. 
Rating:
3.0

I rented a 10 footer and it smelled and the interior was dirty! This was the first time I've had this experience with them so I would recommend them but the truck today wasn't up to par!

ANGELA DENISE G. 
Rating:
5.0

Customer did not leave a comment.

ROSALIE RAYE K. 
Rating:
5.0

Everything was exceptional at the Belleville Uhaul. Definitely will be doing my business there again. Thank you for your services

MICHELE R. 
Rating:
5.0

Customer did not leave a comment.

Cyril C. 
Rating:
5.0

Customer did not leave a comment.

JOHN THOMAS M. 
Rating:
5.0

I have rented from this location three times now and the experience is always great! The gentleman who helps me is always so friendly and the transaction is easy-no fuss!

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Mariah G. 
Rating:
5.0

Customer did not leave a comment.

Shelia R. 
Rating:
1.0

suck a dick!

JOHNTAE MARKYESE T. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Can't think of 1 thing in and out with ease fast and friendly service thank you

KEITH JUSTIN H. 
Rating:
5.0

Nothing , very good experience Very helpful and friendly!

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Damien P. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
2.0

Came to this location because the truck I wanted was out of stock at another uhaul. This location told me I could only return the truck to this location so I had to double my miles when I was taking the truck 50+ miles. Very confusing that some locations let you drop off anywhere and others do not.

NATHANIEL ALEXAN F. 
Rating:
5.0

Customer did not leave a comment.

JACOB ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

Warren U. 
Rating:
3.0

Truck seemed to be having transmission issues. The mobile pick up experience is truly too long.

Ethel F. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD D. 
Rating:
5.0

Everything went great. Truck was clean, checkin/out was easy, and i didn't have any issues.

nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Liam M. 
Rating:
5.0

Always very good customer service

Veronica H. 
Rating:
2.0

Make sure the key to the vehicle is in the pickup box when I go to pick up a vehicle.

Joshua G. 
Rating:
5.0

Great customer service. Will definitely use their services again.

LAVON DEANN O. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL DAVID H. 
Rating:
5.0

Customer did not leave a comment.

LARRY DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

My full order wasn't completed as requested. I did everything asked and my furniture pads were not in the truck nor was the dolly yet I was charged. Moving is stressful and this was added stress I didn't need. The cost was refunded (3-5)days but wasting my time on my move day to ask for it and scramble to compensate made my U-Haul experience horrible

Tyricia W. 
Rating:
5.0

Perfect location and great staff

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

CIARA SIMONE G. 
Rating:
5.0

Customer did not leave a comment.

shaniya B. 
Rating:
5.0

Customer did not leave a comment.

Jessy C. 
Rating:
5.0

Customer did not leave a comment.

Dreama J. 
Rating:
5.0

Customer did not leave a comment.

NAKEYA LENELL C. 
Rating:
5.0

Customer did not leave a comment.

MARK STEVEN F. 
Rating:
5.0

While the gentleman that returned the truck for us was the definition of superb employee, the system that was used is terrible. When we arrived, the gentleman asked if we had fueled and we said yes. We drove the truck about 18 miles and it was below half a tank. We put in three gallons, taking us to more than we drove off with (started with a half a tank, returned with more than half a tank). The gentleman called me confused because he said that they were going to charge us because it said that we left with 13/16ths of a tank, which was not even close. The paperwork said half a tank AND we took a picture and put it into their (useless) app saying it was half a tank! The gentleman believed us and didn't charge us. Now the app, do you guys even pay attention to it? Is it linked to your system, but it certainly appears not. We were going to return the truck the night before, but after putting all of the info into the app, it was going to charge us $56.75 ($36.75 for gas and $20.00 for cleaning). In reference to the cleaning, when we first took the truck, the app asked us if the truck was clean and we said no and again, took pictures of it and saved it to the app. In conclusion, something is off on the app or your system because outside of the people we spoke to, we had an annoying experience.

HILARY ANNE S. 
Rating:
5.0

EXCELLENT SERVICE!!!

TROY LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Service, equipment was great! No complaints!

Beverly S. 
Rating:
5.0

Super friendly professional service

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

TRACEY F. 
Rating:
4.0

No suggestions at this time.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

Deborahjeanne L. 
Rating:
3.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

DONALD LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

SYERA IMAN-JOANN H. 
Rating:
4.0

Fix the fuel gauge, $70 in gas is ridiculous especially because it is filled.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

It is not this location's fault, However, the mobileCheck out was not working properly.

Brian K. 
Rating:
4.0

No issues. Fast pick up and a clean, reliable truck.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
No reviews have been submitted for this location.

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