The truck was dirty in the back and inside the truck but the service was great. However, when I booked the truck I booked a 15 ft truck for $29.99 and when I arrived they did not have that size and said the agent rebooked the truck at a 20 ft truck and the price changed to $39.99. And then never called me to explain the changes. The person I dealt with at the Uhual place was understanding and made the reservation correct.Kim B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Canton, MI 48188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The online pickup process through the app needs improvement. The entire pickup process took about 40 minutes. Far too long. The app would not focus properly on the front driver's license. I repeatedly tried to take a picture but it would not focus. This is not a phone camera issue because other apps like banking are able auto-focus successfully. When I tried to chat for assistance, no one responded. The app showed "AWAITING APPROVAL" for about 20 minutes. When I was approved, the app asked me to locate the vehicle with a "number on the left side." The issue is that left could mean facing the vehicle or in the driver's seat. Furthermore, there are so many graphics on the vehicle and the numbers were small so it was not easily apparent. The app should show a graphic of the vehicle pointing or circling the numbers of where to look on the vehicle. I was finally able to reach a phone customer representative and she was very courteous and helpful. She instructed me to go inside the gas station and pickup the key. The attendant at the gas station told me the key is in the vehicle. But the vehicle was locked. I had him speak directly to the Uhaul phone representative and the attendant finally gave me the key. Very frustrating process. The vehicle's side mirrors could not be adjusted. You need an allen wrench key in order to move the mirrors. This is very inconvenient and dangerous for the driver.Alan C.
They charged me for more than what they were supposed to. I Called they looked into it and fixed it. I was supposed to receive a call back but didn't. Going to continue to monitor my bank statements.Mackenzie G.
Job well done.Kyle H.
Truck was frozen in and covered with snow windshield was inoperable and it was parked in a location we could not easily get to.Patrick F.